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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Meraki MX

    Score9 out of 10
    N/ACisco Meraki MX Firewalls is a combined UTM and Software-Defined WAN solution. Meraki is managed via the cloud, and provides core firewall services, including site-to-site VPN, plus network monitoring.

    $595

    per appliance

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Pricing
    Cisco Meraki MXTeamViewer
    Editions & Modules
    MX64
    $595
    per appliance
    MX67
    $695
    per appliance
    MX68
    $995
    per appliance
    MX84
    $1,995
    per appliance
    MX100
    $4,995
    per appliance
    MX250
    $9,995
    per appliance
    MX450
    $19,995
    per appliance
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Cisco Meraki MXTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco Meraki MXTeamViewer
    Considered Both Products
    Cisco
    Chose Cisco Meraki MX
    Cisco Meraki MX Firewalls were definitely more expensive that the Juniper SRX models we had previously but the easy of use, configuration, consistency and insight the Meraki dashboard provides made it an easy choice to use the better produce, Meraki.

    Juniper makes great products …
    Incentivized
    TeamViewer
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    171 Answers
    88%
    Would buy again
    383 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    160 Answers
    88%
    Delivers good value for the price
    354 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    167 Answers
    96%
    Happy with the feature set
    417 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    145 Answers
    91%
    Lived up to sales and marketing promises
    288 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    164 Answers
    97%
    Implementation went as expected
    356 Answers
    Features
    Cisco Meraki MXTeamViewer
    Firewall
    Comparison of Firewall features of Cisco Meraki MX and TeamViewer
    Feature
    Cisco Meraki MX
    7.8
    173 Ratings
    10% below category average
    TeamViewer
    -
    Ratings
    Identification Technologies7.8167 Ratings00 Ratings
    Visualization Tools8.4162 Ratings00 Ratings
    Content Inspection7.7158 Ratings00 Ratings
    Policy-based Controls7.7160 Ratings00 Ratings
    Active Directory and LDAP7.8132 Ratings00 Ratings
    Firewall Management Console7.7158 Ratings00 Ratings
    Reporting and Logging7.1166 Ratings00 Ratings
    VPN8.6157 Ratings00 Ratings
    High Availability8.5158 Ratings00 Ratings
    Stateful Inspection7.5149 Ratings00 Ratings
    Proxy Server7.188 Ratings00 Ratings
    Security
    Comparison of Security features of Cisco Meraki MX and TeamViewer
    Feature
    Cisco Meraki MX
    -
    Ratings
    TeamViewer
    8.8
    68 Ratings
    0% above category average
    Role-based user permissions00 Ratings8.869 Ratings
    Remote Administration
    Comparison of Remote Administration features of Cisco Meraki MX and TeamViewer
    Feature
    Cisco Meraki MX
    -
    Ratings
    TeamViewer
    8.9
    553 Ratings
    4% above category average
    File transfer00 Ratings8.9521 Ratings
    Instant message00 Ratings8.8481 Ratings
    Access to sleeping/powered-off computers00 Ratings7.5366 Ratings
    Session record00 Ratings8.4376 Ratings
    Annotations00 Ratings8.2143 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Cisco Meraki MX and TeamViewer
    Feature
    Cisco Meraki MX
    -
    Ratings
    TeamViewer
    8.0
    48 Ratings
    1% below category average
    Third-party software integrations00 Ratings8.048 Ratings
    Remote Access
    Comparison of Remote Access features of Cisco Meraki MX and TeamViewer
    Feature
    Cisco Meraki MX
    -
    Ratings
    TeamViewer
    8.6
    81 Ratings
    5% above category average
    Attended device access00 Ratings9.180 Ratings
    Unattended device access00 Ratings8.777 Ratings
    Mobile device access00 Ratings8.071 Ratings
    Virtual device access00 Ratings8.667 Ratings
    Multiple-display support00 Ratings8.668 Ratings
    Multiple concurrent sessions00 Ratings8.470 Ratings
    Best Alternatives
    Cisco Meraki MXTeamViewer
    Small Businesses
    SonicWall NSA Series
    Score8.3 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    Barracuda CloudGen Firewall
    Score9.6 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    Cisco Adaptive Security Appliance (ASA) Software
    Score9 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Meraki MXTeamViewer
    Likelihood to Recommend
    9.0
    (218 ratings)
    8.8
    (611 ratings)
    Likelihood to Renew
    9.1
    (16 ratings)
    8.1
    (68 ratings)
    Usability
    9.2
    (13 ratings)
    9.0
    (59 ratings)
    Availability
    9.0
    (3 ratings)
    9.1
    (6 ratings)
    Performance
    9.0
    (3 ratings)
    9.1
    (6 ratings)
    Support Rating
    8.9
    (19 ratings)
    9.2
    (51 ratings)
    In-Person Training
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Online Training
    5.7
    (2 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    8.7
    (166 ratings)
    Configurability
    9.0
    (2 ratings)
    8.4
    (5 ratings)
    Ease of integration
    6.2
    (4 ratings)
    9.1
    (5 ratings)
    Product Scalability
    8.9
    (184 ratings)
    9.1
    (6 ratings)
    Vendor post-sale
    8.7
    (3 ratings)
    8.9
    (6 ratings)
    Vendor pre-sale
    9.6
    (4 ratings)
    9.1
    (6 ratings)
    User Testimonials
    Cisco Meraki MXTeamViewer
    Likelihood to Recommend
    Cisco
    The Meraki MX lineup is well suited for organizations that need centralized management of multiple locations, as it allows for both quick deployment and simple/easy remote administration all from a single pane of glass. It also works very well for providing VPN access for remote workers and helps monitor end-device uptime. It does, however, fall a bit short in its firewall's customization, compared to traditional appliances (like our WatchGuard Firebox), so perhaps less suited for organizations that need more customization, as the Meraki MX lineup is primarily designed for simplicity and straightforward cloud-based management.
    Incentivized
    Read full review
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Pros
    Cisco
    • The Cisco Meraki MX series is phenomenal at allowing us to remotely manage networks. So the devices usually act as the brain behind our client's networks, which makes it really, really easy for our team to take a look at what's going on in those client network environments, resolve any issues, and make sure that our client's networks are staying secure.
    Incentivized
    Read full review
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Cons
    Cisco
    • Layer seven firewall rules. Just making them more granular. We've been in meetings with Cisco SES where I've said feature requests many times and that's one of the big ones where it's just a little cumbersome to implement layer seven rules right now.
    • Just making them more granular. We've been in meetings with Cisco SES where I've said feature requests many times and that's one of the big ones where it's just a little cumbersome to implement layer seven rules right now.
    Incentivized
    Read full review
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    The simplicity and ease of use for the Meraki Dashboard make it an easy choice for our organization to renew our Meraki Enterprise Agreement. We will likely continue using the Meraki MC67-C, MX450, and other MX models in their catalog until we shift away from Meraki completely
    Incentivized
    Read full review
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    Cisco
    Some features simply aren't there, but the ones that are there are pretty easy to use. Sometimes it is easy to get lost when trying to find the specific device you want to work on, but that's mostly due to how rarely we have to go into the interface.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    Meraki MX devices support high availability (HA) configurations, which ensures minimal downtime if one device goes offline. This feature has helped us maintain a stable and reliable network, even in cases of hardware failures. ince Meraki is cloud-managed, we've noticed that the cloud infrastructure is generally highly reliable, with minimal service interruptions or downtime. This makes it easier to manage the network remotely without significant availability concerns. Meraki automatically pushes firmware updates and patches, which helps maintain system stability without requiring manual intervention. These updates are rolled out in a manner that ensures minimal disruption to service.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Performance
    Cisco
    The interface is pretty responsive. The lower end devices are easy to overwhelm if you have a lot of throughput. Be sure the model you get is rated for the amount of traffic you will have. Overbuild if possible, otherwise you won't be fully leveraging the connection from your ISP.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Support Rating
    Cisco
    I haven't ever had a bad experience with Meraki support. On the few occasions where I wasn't understanding the UI or needed some clarification about what a setting actually would do, I contacted them and they were very quickly able to provide help. Returns are simple and fast, too. We had to return a defective device one time and they shipped the replacement before we had even un-racked the one that was faulty. Unlike many other vendors, they didn't ask use to a do long list of scripted diagnostics, they just took my word for it that the device was broken and sent out a replacement immediately
    Incentivized
    Read full review
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    Cisco
    great when they offered it, really tested your knowledge with hands on and see what your peers from other orgs know. glad to see that we were ahead of the curve of what our peers knew
    Incentivized
    Read full review
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    Cisco
    it was okay as it was moderated but still better than nothing and done via semi self paced webex meeting
    Incentivized
    Read full review
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    Cisco
    Implementing Meraki MX devices in phases—starting with a pilot group or select branch offices—was invaluable. This allowed us to identify potential configuration issues, troubleshoot problems, and refine our setup before rolling it out company-wide. It also helped to get feedback from early users and adjust the deployment strategy accordingly. The SD-WAN capabilities in Meraki MX were essential for optimizing our WAN traffic and ensuring better application performance across various locations.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    Cisco CVO (MEVO) As previously mentioned we needed to manually configure each one which would take 15-20 minutes per device and needed to be done on-site. These devices can also go down more frequently after power outages and other incidents, and we've seen them not come back online. These devices are also much larger.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Scalability
    Cisco
    We started only with the Main Meraki MX85 in our enterprise for our main hub, then we started adding remote sites with Meraki MX 68 and connected to our Main hub. Adding more sites and scaling the network is easy, and improving our connectivity saves time and cost to manage, or adding manpower with only 1 dashboard can manage all applications. Scaling and flexibility to change or expand our network are easy thanks to Meraki MX features
    Incentivized
    Read full review
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • From a positive impact? Basically it allows us to set up shop very quickly. It allowed us to add sites to our network very quickly. From a negative perspective, I think the only thing is that I can see from a negative perspective is I have a preference to working with ACLI in terms of how I engage with the youth tool At the moment, the only way to actually engage with a tool is on a gui and sometimes what I'd actually like is more detailed information in terms of actual configuration that you'll actually get out of ACLI.
    Incentivized
    Read full review
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.