Cisco Unified Communications Manager (Call Manager) vs Microsoft Teams

• Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
• Virtualization. Call Manager appliance can run under virtualized environments.
• Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
• Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
• Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
• Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.

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• Team and Channels: are only of the greatest feature, which was first introduced by Microsoft Teams in the market and then the overall ideology was seen in various other competitors. Teams can be made by grouping as many as team members you would want and channels are futher subsections, which can help you divide your conversations and have a history relevant to matters in its desired groups.
• Dark mode: is also somethinng a user will not get in corporate software's. Teams will provide you this feature, which will help you accomodate colors of your software according to the light conditions at your workplace. This feature helps you work long hours without making your eyes suffer any type of pain or efforts.
• Appended Calendar: is another great feature of this tool is that your schedule can always be visited with just a click and you can plan your day according to what you see on your screen, most of the time. It's super easy to juggle around with the calendar and set new meetings and calls, on the fly.
• File sharing: is made easy and stable with Teams. You can easily share any type of file, be it in any format, in a single drag and drop, you can send it accross countries, to your partner working, miles away. The best part is that, everything is stored on Microsoft SharePoint, which is the backend of Microsoft Teams, and this give you a sense of high reliance, with your most important files as well.

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• Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
• Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
• No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.

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• A taskbar widget that allows replies from right clicking the taskbar icon.
• more GIF engines beyond GIPHY, or a native GIPHY interface complete with mood categories.
• Recent Chats column collapsible to bubbles with initial before disappearing when narrowing the window, similar to Apple iMessage on Mac software.

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• This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
• Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.

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• POSITIVE: We can communicate with each other without having to be at the same place, so we save on plane tickets sometimes.
• POSITIVE: Meetings can be recorded, so people who missed it can view it at a later time.
• BAD: People chat more instead of speaking and quality of communications decreases.
• BAD: Teams documentation is badly formatted, hard to find and hard to edit which results in loss of time.
• BAD: Teams often has issues, so we often have to wait for people to solve the issues before we can hold the meeting which results in loss of time.

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