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Top Rated
3548 Ratings
145 Ratings
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Score 9 out of 100

Microsoft Teams

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Top Rated
3548 Ratings
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Score 8.1 out of 100

Highlights

Cisco Unified Communications Manager (UCM), previously Call Manager, and Microsoft Teams are online communications platforms designed to centralize communications across large businesses. Cisco UCM is an established enterprise option with extensive flexibility for complex communications needs. Microsoft Teams focuses more on collaboration within a business, offering extra features to help users work together better. 

Both products are used mostly by enterprise-level businesses, though Microsoft Teams also has a strong presence in mid-size companies.

Features

Both Microsoft Teams and Cisco UCM include core communications features like high-quality IP telephony and video conferencing, but they each offer unique benefits.

Microsoft Teams offers robust collaboration features. This includes real-time collaborative editing on Microsoft Office files and seamless integration with other Microsoft products. It also uses a centralized UI from which users can start a group chat, share a file, schedule an event, or make a phone call. Its contact search tool helps users find exactly who they need to talk to by name, role, or department.

Cisco UCM is known for being a reliable enterprise-grade solution that can scale and adapt to most business needs. It has a wealth of features and customization options for both implementation and end-user experience. For example, large businesses create custom configurations for multiple call centers and business locations across the world. As an industry-standard solution, there’s plenty of expert knowledge available to help design a solution that fits specific needs.

Limitations

Despite both being comprehensive communications platforms, Microsoft Teams and Cisco UCM won’t be ideal for every buyer.

Cisco UCM may be extensively customizable and scalable, but can also be highly complex to implement. You’ll need experienced engineers with plenty of product knowledge to set up the platform properly and make full use of its feature set. Some users may find the interface dated and disorganized. Finally, its high price point and complicated licensing models can make it a hard sell for small to midsize businesses.

Although Microsoft Teams may be easier to implement, users often report a frustrating learning curve. The user interface can be confusing and unintuitive, making it hard for new users to get going or learn advanced features. Permissions can be clunky to manage, and some users find that the software consumes too many computer resources.

Pricing

Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). 

The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.

Pricing for Cisco UCM is available via quote from Cisco partners. Overall, Microsoft Teams may be a better fit for small and midsize businesses than Cisco UCM, given its price point. Cisco UCM’s complexity and price point mean that large enterprises will likely get more value for their money than smaller organizations.

Feature Set Ratings

    Cloud PBX

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    6.8
    68%
    27 Ratings
    N/A
    0 Ratings

    User templates

    8.5
    85%
    36 Ratings
    N/A
    0 Ratings

    Call reports

    6.4
    64%
    35 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.7
    87%
    36 Ratings
    N/A
    0 Ratings

    Call Management

    7.6

    Cisco Unified Communications Manager (Call Manager)

    76%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    8.8
    88%
    39 Ratings
    N/A
    0 Ratings

    Call recording

    6.8
    68%
    26 Ratings
    N/A
    0 Ratings

    Call park

    8.7
    87%
    35 Ratings
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    32 Ratings
    N/A
    0 Ratings

    Message alerts

    7.5
    75%
    36 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.0
    80%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.2
    82%
    14 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.0
    80%
    17 Ratings
    N/A
    0 Ratings

    Mobile apps

    7.9

    Cisco Unified Communications Manager (Call Manager)

    79%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    7.9
    79%
    23 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    7.8
    78%
    21 Ratings
    N/A
    0 Ratings

    Project Management

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    7.9

    Microsoft Teams

    79%
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.1
    81%
    108 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.2
    72%
    53 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    117 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.6
    76%
    74 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.8
    88%
    137 Ratings

    Search

    N/A
    0 Ratings
    7.7
    77%
    125 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.3
    73%
    88 Ratings

    Communication

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Teams

    83%
    Microsoft Teams ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.2
    92%
    151 Ratings

    Notifications

    N/A
    0 Ratings
    8.6
    86%
    150 Ratings

    Discussions

    N/A
    0 Ratings
    8.9
    89%
    140 Ratings

    Surveys

    N/A
    0 Ratings
    7.5
    75%
    77 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.6
    76%
    88 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.1
    81%
    42 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.4
    74%
    37 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    9.1
    91%
    132 Ratings

    File Sharing & Management

    Cisco Unified Communications Manager (Call Manager)

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Teams

    81%
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    96 Ratings

    Video files

    N/A
    0 Ratings
    8.0
    80%
    121 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    120 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.5
    85%
    128 Ratings

    Access control

    N/A
    0 Ratings
    8.4
    84%
    115 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.2
    82%
    90 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.6
    76%
    45 Ratings

    Device sync

    N/A
    0 Ratings
    8.3
    83%
    93 Ratings

    Attribute Ratings

    • Cisco Unified Communications Manager (Call Manager) is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
    • Microsoft Teams is rated higher in 1 area: Usability
    • Cisco Unified Communications Manager (Call Manager) and Microsoft Teams are tied in 1 area: Implementation Rating

    Likelihood to Recommend

    8.9

    Cisco Unified Communications Manager (Call Manager)

    89%
    42 Ratings
    8.4

    Microsoft Teams

    84%
    231 Ratings

    Likelihood to Renew

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating
    9.7

    Microsoft Teams

    97%
    8 Ratings

    Usability

    7.1

    Cisco Unified Communications Manager (Call Manager)

    71%
    4 Ratings
    8.1

    Microsoft Teams

    81%
    55 Ratings

    Support Rating

    8.4

    Cisco Unified Communications Manager (Call Manager)

    84%
    27 Ratings
    7.9

    Microsoft Teams

    79%
    197 Ratings

    Implementation Rating

    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings
    10.0

    Microsoft Teams

    100%
    2 Ratings

    Contract Terms and Pricing Model

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    6.3

    Microsoft Teams

    63%
    9 Ratings

    Professional Services

    Cisco Unified Communications Manager (Call Manager)

    N/A
    0 Ratings
    6.9

    Microsoft Teams

    69%
    9 Ratings

    Likelihood to Recommend

    Cisco Unified Communications Manager (Call Manager)

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    RAJESH VENGILOT | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams is useful in the following scenarios. 1. It's useful for instant messaging where you can seamlessly connect with your colleagues using the chat feature. 2. Presence\Availability status of the colleagues can be seen which could be useful in deciding whether it's the right time now to contact the other person. 3. It can be used for making voice and video calls. 4. It can be used for presentation sharing.
    RAJESH VENGILOT | TrustRadius Reviewer

    Pros

    Cisco Unified Communications Manager (Call Manager)

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    Cons

    Cisco Unified Communications Manager (Call Manager)

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Leonardo Gonzalez | TrustRadius Reviewer

    Microsoft Teams

    • Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
    • Gets hung up once in a while when the system is loading
    • Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
    Sarath Kumar Pujari | TrustRadius Reviewer

    Pricing Details

    Cisco Unified Communications Manager (Call Manager)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco Unified Communications Manager (Call Manager) Editions & Modules

    Additional Pricing Details
    Must contact sales team for pricing

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Likelihood to Renew

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 1 answer
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Brian Munn | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 9.7
    Based on 8 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    Usability

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 7.1
    Based on 4 answers
    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
    Eduardo Viero | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 55 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 8.4
    Based on 27 answers
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 197 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    Implementation Rating

    Cisco Unified Communications Manager (Call Manager)

    Cisco Unified Communications Manager (Call Manager) 10.0
    Based on 2 answers
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Brian Munn | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 2 answers
    because am using it without any problems
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco Unified Communications Manager (Call Manager)

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Cisco Unified Communications Manager (Call Manager)

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 9 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    Professional Services

    Cisco Unified Communications Manager (Call Manager)

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.9
    Based on 9 answers
    We utilize Microsoft Teams for team meetings and internal communication, as well as the chat tool. Our team has been able to keep in touch and interact in real-time thanks to the Microsoft Teams platform. Microsoft Teams' various features, such as breakout areas, conference schedules, and job assignments, boost productivity and team communication significantly.
    Sahid Kabir | TrustRadius Reviewer

    Return on Investment

    Cisco Unified Communications Manager (Call Manager)

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

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