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Top Rated
1184 Ratings
Top Rated
126 Ratings
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Score 8.8 out of 100

Microsoft Teams

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Top Rated
1184 Ratings
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Score 8.4 out of 100

Highlights

Cisco Unified Communications Manager (UCM), previously Call Manager, and Microsoft Teams are online communications platforms designed to centralize communications across large businesses. Cisco UCM is an established enterprise option with extensive flexibility for complex communications needs. Microsoft Teams focuses more on collaboration within a business, offering extra features to help users work together better. 

Both products are used mostly by enterprise-level businesses, though Microsoft Teams also has a strong presence in mid-size companies.

Features

Both Microsoft Teams and Cisco UCM include core communications features like high-quality IP telephony and video conferencing, but they each offer unique benefits.

Microsoft Teams offers robust collaboration features. This includes real-time collaborative editing on Microsoft Office files and seamless integration with other Microsoft products. It also uses a centralized UI from which users can start a group chat, share a file, schedule an event, or make a phone call. Its contact search tool helps users find exactly who they need to talk to by name, role, or department.

Cisco UCM is known for being a reliable enterprise-grade solution that can scale and adapt to most business needs. It has a wealth of features and customization options for both implementation and end-user experience. For example, large businesses create custom configurations for multiple call centers and business locations across the world. As an industry-standard solution, there’s plenty of expert knowledge available to help design a solution that fits specific needs.

Limitations

Despite both being comprehensive communications platforms, Microsoft Teams and Cisco UCM won’t be ideal for every buyer.

Cisco UCM may be extensively customizable and scalable, but can also be highly complex to implement. You’ll need experienced engineers with plenty of product knowledge to set up the platform properly and make full use of its feature set. Some users may find the interface dated and disorganized. Finally, its high price point and complicated licensing models can make it a hard sell for small to midsize businesses.

Although Microsoft Teams may be easier to implement, users often report a frustrating learning curve. The user interface can be confusing and unintuitive, making it hard for new users to get going or learn advanced features. Permissions can be clunky to manage, and some users find that the software consumes too many computer resources.

Pricing

Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). 

The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.

Pricing for Cisco UCM is available via quote from Cisco partners. Overall, Microsoft Teams may be a better fit for small and midsize businesses than Cisco UCM, given its price point. Cisco UCM’s complexity and price point mean that large enterprises will likely get more value for their money than smaller organizations.

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

If you have a medium to large organization, the Cisco Unified Communications Manager solution is well suited for your needs. It may be a little "overkill" for an organization with just a few dozen people though. As mentioned previously, it isn't a "cheap" product, but I feel the costs are justified by the functionality, reliability, and professional support that come with Cisco products.
Anonymous | TrustRadius Reviewer

Microsoft Teams

[Microsoft Teams] is well suited for organizations that need an all-in-one collaboration tool, and one that has the standard features that most organizations use. This is a benefit, rather than having to deploy a number of different tools/software in an environment. It is less appropriate in organizations that want to deploy something rather quickly and for users to get up and running quickly with the software. It does take more formal training to learn this software platform.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
7.9
Microsoft Teams
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.5
Microsoft Teams
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.0
Microsoft Teams
User templates
Cisco Unified Communications Manager (Call Manager)
8.5
Microsoft Teams
Call reports
Cisco Unified Communications Manager (Call Manager)
6.6
Microsoft Teams
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.8
Microsoft Teams

Call Management

Cisco Unified Communications Manager (Call Manager)
7.9
Microsoft Teams
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.6
Microsoft Teams
Call recording
Cisco Unified Communications Manager (Call Manager)
7.4
Microsoft Teams
Call park
Cisco Unified Communications Manager (Call Manager)
9.0
Microsoft Teams
Call screening
Cisco Unified Communications Manager (Call Manager)
7.2
Microsoft Teams
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.4
Microsoft Teams

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
8.0
Microsoft Teams
Video conferencing
Cisco Unified Communications Manager (Call Manager)
7.5
Microsoft Teams
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.2
Microsoft Teams
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
8.2
Microsoft Teams
Instant messaging
Cisco Unified Communications Manager (Call Manager)
8.3
Microsoft Teams

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.7
Microsoft Teams
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.7
Microsoft Teams
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.7
Microsoft Teams

Project Management

Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.6
Task Management
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.8
Gantt Charts
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
6.8
Scheduling
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.9
Workflow Automation
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
6.9
Mobile Access
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.8
Search
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.9
Visual planning tools
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
6.9

Communication

Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.0
Chat
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.7
Notifications
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.2
Discussions
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.6
Surveys
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.6
Internal knowledgebase
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.3
Integrates with GoToMeeting
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.7
Integrates with Gmail and Google Hangouts
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.0
Integrates with Outlook
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
9.1

File Sharing & Management

Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.4
Versioning
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.4
Video files
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.4
Audio files
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.4
Document collaboration
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.4
Access control
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.4
Advanced security features
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.5
Integrates with Google Drive
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
7.7
Device sync
Cisco Unified Communications Manager (Call Manager)
Microsoft Teams
8.6

Pros

Cisco Unified Communications Manager (Call Manager)

  • Device failover and fallback. Because all devices ( IP phones, gateways, trunks, etc.) are distributed across all active servers, they are able to register with other active servers in case the current becomes unavailable. In this way, you can reduce the impact of any server becoming unavailable.
  • Virtualization. Call Manager appliance can run under virtualized environments.
  • Several features such as Survivable Remote Site Telephony makes Call Manager the best IP telephony solution in the market.
  • Wide quantity and variety of end-user devices, including the most newest and modern ones in the market that can fit any budget and need.
  • Call Manager is intended to be integrated with the newest collaboration tools like Webex and Jabber for call processing purposes.
  • Great customer support services from the Vendor. The Technical Assistance Center is fantastic, experienced engineers are ready to help quickly out with any request.
Leonardo Gonzalez | TrustRadius Reviewer

Microsoft Teams

  • Team and Channels: are only of the greatest feature, which was first introduced by Microsoft Teams in the market and then the overall ideology was seen in various other competitors. Teams can be made by grouping as many as team members you would want and channels are futher subsections, which can help you divide your conversations and have a history relevant to matters in its desired groups.
  • Dark mode: is also somethinng a user will not get in corporate software's. Teams will provide you this feature, which will help you accomodate colors of your software according to the light conditions at your workplace. This feature helps you work long hours without making your eyes suffer any type of pain or efforts.
  • Appended Calendar: is another great feature of this tool is that your schedule can always be visited with just a click and you can plan your day according to what you see on your screen, most of the time. It's super easy to juggle around with the calendar and set new meetings and calls, on the fly.
  • File sharing: is made easy and stable with Teams. You can easily share any type of file, be it in any format, in a single drag and drop, you can send it accross countries, to your partner working, miles away. The best part is that, everything is stored on Microsoft SharePoint, which is the backend of Microsoft Teams, and this give you a sense of high reliance, with your most important files as well.
Anonymous | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Remote working - CUCM really struggles when it comes to remote work. In order to access the system remotely, a VPN or DirectAccess must be used.
  • Extreme complexity - While CUCM does have more settings for flexibility, this also means there's more chances to mess up a setting and render a phone or line unusable, and there's much, much more to know about the system.
  • No cloud solution - CUCM requires on site servers. Currently, Cisco does not have a cloud solution for their call manager.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • A taskbar widget that allows replies from right clicking the taskbar icon.
  • more GIF engines beyond GIPHY, or a native GIPHY interface complete with mood categories.
  • Recent Chats column collapsible to bubbles with initial before disappearing when narrowing the window, similar to Apple iMessage on Mac software.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.6
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.3
Based on 29 answers
There is way too much clicking in circles and multi-step processes for tasks that should be simple, like moving documents from one place to another or navigating the document set. Things that should be drag and drop take 3 or more clicks to achieve, and you have to wait a significant amount of time for the page to load after each click. The software seems bloated and slow
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.1
Based on 16 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.7
Based on 127 answers
Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier
Karen Zelzer | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

Microsoft Teams

We have used Slack, Skype for Business, Zoom, WebEx and many other tools in the past. Each tool had a quirk and either did not scale well or was good at just one thing. Teams combines collaboration, chat, communication in one powerful tool. That has enabled us to reduce the number of tools being deployed and used.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • This stuff is pricey. CUCM has to be tied together with a whole other host of Cisco call servers in order for it to do everything you need it to do, so there is always some other expensive license to buy every time you want to add or change something, so it can be a serious money pit. But if your leaders want the very best, and they want to keep everything in-house, this is probably your solution.
  • Goodwill from leadership is way up, thanks to CUCM. The feature set is enormous, so we can do almost anything you can imagine with our phone system, and our leadership loves the video features and the way it integrates with WebEx and other related components.
Jane Updegraff | TrustRadius Reviewer

Microsoft Teams

  • POSITIVE: We can communicate with each other without having to be at the same place, so we save on plane tickets sometimes.
  • POSITIVE: Meetings can be recorded, so people who missed it can view it at a later time.
  • BAD: People chat more instead of speaking and quality of communications decreases.
  • BAD: Teams documentation is badly formatted, hard to find and hard to edit which results in loss of time.
  • BAD: Teams often has issues, so we often have to wait for people to solve the issues before we can hold the meeting which results in loss of time.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager) Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. Per Month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.8
Microsoft Teams
8.3

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
Microsoft Teams
10.0

Usability

Cisco Unified Communications Manager (Call Manager)
9.6
Microsoft Teams
7.3

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.1
Microsoft Teams
7.7

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
Microsoft Teams

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