Cisco Unified Communications Manager (Call Manager) vs. Microsoft Teams
Product | Rating | Most Used By | Product Summary | Starting Price |
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Cisco Unified Communications Manager (Call Manager) | N/A | Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park. | N/A | |
Microsoft Teams | N/A | Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat. | $4.80 per month per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Must contact sales team for pricing | Discounts are available for non profit organizations. | ||||||||||||||
More Pricing Information |
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Considered Both Products | ![]() Cisco Unified Communications Manager (Call Manager) | Microsoft Teams No answer on this topic |
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Highlights |
Research Team Insight Published Cisco Unified Communications Manager (UCM), previously Call Manager, and Microsoft Teams are online communications platforms designed to centralize communications across large businesses. Cisco UCM is an established enterprise option with extensive flexibility for complex communications needs. Microsoft Teams focuses more on collaboration within a business, offering extra features to help users work together better. Both products are used mostly by enterprise-level businesses, though Microsoft Teams also has a strong presence in mid-size companies. FeaturesBoth Microsoft Teams and Cisco UCM include core communications features like high-quality IP telephony and video conferencing, but they each offer unique benefits. Microsoft Teams offers robust collaboration features. This includes real-time collaborative editing on Microsoft Office files and seamless integration with other Microsoft products. It also uses a centralized UI from which users can start a group chat, share a file, schedule an event, or make a phone call. Its contact search tool helps users find exactly who they need to talk to by name, role, or department. Cisco UCM is known for being a reliable enterprise-grade solution that can scale and adapt to most business needs. It has a wealth of features and customization options for both implementation and end-user experience. For example, large businesses create custom configurations for multiple call centers and business locations across the world. As an industry-standard solution, there’s plenty of expert knowledge available to help design a solution that fits specific needs. LimitationsDespite both being comprehensive communications platforms, Microsoft Teams and Cisco UCM won’t be ideal for every buyer. Cisco UCM may be extensively customizable and scalable, but can also be highly complex to implement. You’ll need experienced engineers with plenty of product knowledge to set up the platform properly and make full use of its feature set. Some users may find the interface dated and disorganized. Finally, its high price point and complicated licensing models can make it a hard sell for small to midsize businesses. Although Microsoft Teams may be easier to implement, users often report a frustrating learning curve. The user interface can be confusing and unintuitive, making it hard for new users to get going or learn advanced features. Permissions can be clunky to manage, and some users find that the software consumes too many computer resources. PricingMicrosoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees. Pricing for Cisco UCM is available via quote from Cisco partners. Overall, Microsoft Teams may be a better fit for small and midsize businesses than Cisco UCM, given its price point. Cisco UCM’s complexity and price point mean that large enterprises will likely get more value for their money than smaller organizations. |
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Small Businesses | CloudTalk Score 8.4 out of 10 | Stackby Score 9.1 out of 10 |
Medium-sized Companies | CloudTalk Score 8.4 out of 10 | Troop Messenger Score 9.8 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | HCL Connections Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Unified Communications Manager (Call Manager) | Microsoft Teams | |
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Likelihood to Recommend | 8.6 (47 ratings) | 7.9 (279 ratings) |
Likelihood to Renew | 10.0 (2 ratings) | 3.8 (9 ratings) |
Usability | 9.3 (7 ratings) | 8.4 (63 ratings) |
Availability | - (0 ratings) | 9.0 (1 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 8.0 (14 ratings) | 8.3 (113 ratings) |
Implementation Rating | 10.0 (1 ratings) | 10.0 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 6.3 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 7.0 (7 ratings) |
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Likelihood to Renew | ![]() Cisco
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Reliability and Availability | ![]() Cisco No answers on this topic | Microsoft
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Performance | ![]() Cisco No answers on this topic | Microsoft
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Implementation Rating | ![]() Cisco
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Alternatives Considered | ![]() Cisco
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Contract Terms and Pricing Model | ![]() Cisco No answers on this topic | Microsoft
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Scalability | ![]() Cisco No answers on this topic | Microsoft
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Professional Services | ![]() Cisco No answers on this topic | Microsoft
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Return on Investment | ![]() Cisco
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