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Cisco Unified Communications Manager (Call Manager) vs. Webex Webinars

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.3 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    Webex Webinars

    Score9 out of 10
    N/AWebex Webinars is a scalable webinar platform that helps users to create engaging and impactful experiences for everyone, from small sessions to massive global audiences.N/A
    Pricing
    Cisco Unified Communications Manager (Call Manager)Webex Webinars
    Editions & Modules
    No answers on this topic
    Webex Events
    Contact Sales
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)Webex Webinars
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing—
    More Pricing Information
    Community Pulse
    Cisco Unified Communications Manager (Call Manager)Webex Webinars
    Considered Both Products
    Cisco
    Chose Cisco Unified Communications Manager (Call Manager)
    Because of the complexity and quantity of users and remote offices distributed along several countries Cisco Unified Call Manager was the best option that suits all our needs and requirements also the most affordable alternative, and in terms of future projects the most robust …
    Incentivized
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    33 Answers
    98%
    Would buy again
    58 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    34 Answers
    98%
    Delivers good value for the price
    52 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    34 Answers
    98%
    Happy with the feature set
    58 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    27 Answers
    93%
    Lived up to sales and marketing promises
    40 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    28 Answers
    98%
    Implementation went as expected
    41 Answers
    Features
    Cisco Unified Communications Manager (Call Manager)Webex Webinars
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.6
    52 Ratings
    4% below category average
    Webex Webinars
    -
    Ratings
    Hosted PBX9.427 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.238 Ratings00 Ratings
    User templates6.149 Ratings00 Ratings
    Call reports8.249 Ratings00 Ratings
    Directory of employee names9.150 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.9
    55 Ratings
    4% below category average
    Webex Webinars
    -
    Ratings
    Answering rules9.352 Ratings00 Ratings
    Call recording5.234 Ratings00 Ratings
    Call park9.447 Ratings00 Ratings
    Call screening8.942 Ratings00 Ratings
    Message alerts6.847 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    9.1
    49 Ratings
    14% above category average
    Webex Webinars
    -
    Ratings
    Video conferencing9.139 Ratings00 Ratings
    Audio conferencing9.249 Ratings00 Ratings
    Video screen sharing8.823 Ratings00 Ratings
    Instant messaging9.427 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    6.8
    31 Ratings
    15% below category average
    Webex Webinars
    -
    Ratings
    Mobile app for iOS6.531 Ratings00 Ratings
    Mobile app for Android7.028 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Webex Webinars
    8.9
    61 Ratings
    15% above category average
    Dashboards00 Ratings8.857 Ratings
    Data exportability00 Ratings8.957 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Webex Webinars
    8.9
    67 Ratings
    9% above category average
    High quality audio00 Ratings9.367 Ratings
    Mobile support00 Ratings8.562 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Webex Webinars
    9.0
    66 Ratings
    10% above category average
    Calendar integration00 Ratings9.059 Ratings
    Record meetings / events00 Ratings8.965 Ratings
    Slideshows00 Ratings9.362 Ratings
    Event registration00 Ratings8.862 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Webex Webinars
    8.9
    65 Ratings
    5% above category average
    Audience polling00 Ratings9.064 Ratings
    Q&A00 Ratings8.862 Ratings
    Online Events Security
    Comparison of Online Events Security features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Webex Webinars
    8.9
    63 Ratings
    6% above category average
    Participant roles & permissions00 Ratings9.263 Ratings
    Confidential attendee list00 Ratings8.757 Ratings
    Online Events Marketing
    Comparison of Online Events Marketing features of Cisco Unified Communications Manager (Call Manager) and Webex Webinars
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Webex Webinars
    8.9
    53 Ratings
    12% above category average
    Branding options00 Ratings8.951 Ratings
    Integration to Marketing Automation00 Ratings8.847 Ratings
    Best Alternatives
    Cisco Unified Communications Manager (Call Manager)Webex Webinars
    Small Businesses
    CallFire
    Score9.7 out of 10
    GoTo Webinar
    Score8.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    GoTo Webinar
    Score8.7 out of 10
    Enterprises
    Google Voice
    Score8 out of 10
    BlueJeans Events (discontinued)
    Score2.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Unified Communications Manager (Call Manager)Webex Webinars
    Likelihood to Recommend
    8.2
    (57 ratings)
    8.7
    (69 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    9.8
    (6 ratings)
    Usability
    9.3
    (17 ratings)
    9.0
    (26 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (3 ratings)
    Support Rating
    8.0
    (14 ratings)
    5.9
    (26 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Cisco Unified Communications Manager (Call Manager)Webex Webinars
    Likelihood to Recommend
    Cisco
    Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
    Incentivized
    Read full review
    Cisco
    I'd say mainly well suited for larger audiences. I think there's probably some products that are a little more economical for smaller audiences, but if you need a solid, reliable platform for larger audiences, say more than a hundred people. So this is the best product for that or at least top two.
    Incentivized
    Read full review
    Pros
    Cisco
    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Incentivized
    Read full review
    Cisco
    • Cisco Webex Events is very straightforward and easy to use. Setting up an event within the platform is quite simple - anyone can do it.
    • Webex Events is a great add-on feature to the Webex conferencing platform to allow a one-way broadcast of information, rather than worrying about attendees being able to interrupt the presentation.
    • Recording a session is fairly simple and accessing the recordings post-event is quite reliable. I believe you can also upload .mp4 files into the Webex Events platform to serve as a host.
    Read full review
    Cons
    Cisco
    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Incentivized
    Read full review
    Cisco
    • There always seems to be room for video quality improvement (not a necessity, but would be nice)
    • Mobile screensharing from iOS/Android (and other mobile) devices would be a great feature
    • The mobile app should be able to track meetings a user has been invited to, but does not do so (yet)
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Incentivized
    Read full review
    Cisco
    Webex Webinars continues to provide exceptional value as a community engagement and professional education platform. As long as there are a multitude of event offerings and the product continues to be supported with periodic software and security updates, I can anticipate using Webex Webinars for the foreseeable future. Overall a great product!
    Incentivized
    Read full review
    Usability
    Cisco
    The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
    Read full review
    Cisco
    My experience with this software is fantastic; it's so satisfying that it only took me a week to go through an internal training program to use this software, actually, I don't think this training program was necessary. Usability is one of the most fantastic features to guarantee the increase of members in remote events.
    Incentivized
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    Reliability and Availability
    Cisco
    No answers on this topic
    Cisco
    Webex Webinars are available 24/7 and is based on your license purchase and usage. Webex Webinars needs maximum bandwidth consumption for sending and receiving videos and listed below are some examples. High-Definition Video: 2.5 Mbps (Receive) and 3.0 Mbps (Send)· High Quality Video: 1.0 Mbps (Receive) and 1.5 Mbps (Send)· Standard Quality Video: 0.5 Mbps (Receive) and 0.5 Mbps (Send) Webex Webinars makes it easy to analyze attendance statistics, send participants to a post-webinar landing page, and integrate data into CRMs and marketing automation.
    Incentivized
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    Performance
    Cisco
    No answers on this topic
    Cisco
    You can turn around WebEx Attendance reports within 24 hours. Sign in to Webex Site Administration and go to Reports - Access Anywhere. Select the beginning and ending dates for the report. Report data is available only for sessions conducted up to three months before the current date depending on your administration set-up. From the Sort results by drop-down list, select the sort order criteria for the report. After hosting a WebEx Webinar, you have the ability to create a report of all of the participants and the times that they entered and left the meeting. Reports cannot track emoji's or reactions. Best practice for Q&A and tracking you can integrate SLIDO. You cannot save individual polling results. Also the polling report does not include who asked and answered the questions. This limitation does not apply to SLIDO. Closed captions and transcriptions are only saved if the Webinar is recorded. If you face problems during a webinar, you can hit then button which creates and send a report to Cisco who will then look into the problems to avoid future occurrences
    Incentivized
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    Support Rating
    Cisco
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Incentivized
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    Cisco
    I love the control that this product gives to those running the meetings. It allows you to assign presenter roles to people and everyone else that is an attendee can be totally controlled, like whether they can unmute, use video or just sit there and watch. It really gives control of the meeting to those who are running it. And we love that ability for those meetings that we are trying to make sure people are listening in on instead of trying to participate.
    Incentivized
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    Online Training
    Cisco
    No answers on this topic
    Cisco
    It was a good training to understand not only webinars but the entire platform.
    Incentivized
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    Implementation Rating
    Cisco
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Incentivized
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    Cisco
    The implementation process was fairly simple and straightforward
    Incentivized
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    Alternatives Considered
    Cisco
    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Incentivized
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    Cisco
    ON24 has a lot more bells and whistles, which is great when you need them but when you're looking for a straight up platform to host a stand alone webinar, Webex Webinars is a good alternative. We've selected Webex Webinars when we don't need such a customized webinar console.
    Incentivized
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    Scalability
    Cisco
    No answers on this topic
    Cisco
    Webex Webinars is a scalable platform designed for interactive experiences. It can accommodate attendees from 100 up to 100,000 attendees depending on the purchase of your license. The scalability is based on each company's requirements and usage. Webex Webinars can offer key features like real-time translations, moderated Q&A, live polling, and chat, making it suitable for both small and large audiences and can be deployed across multiple departments and sites as needed.
    Incentivized
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    Return on Investment
    Cisco
    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Incentivized
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    Cisco
    • Allowed us to keep our product development moving forward during the pandemic.
    • Reduced our travel costs by hosting virtual events.
    • Allows us to host more events because of reduced cost over in-person events.
    • Helps us with faster time to market on features as we can quickly set up and host a focus group.
    Incentivized
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