Cision PRWeb vs. Meltwater

Cision PRWeb is a wonderful tool for our team of communications professionals. We typically include media mentions over a given time period in our internal reporting, and appreciate the quick notifications whenever we are mentioned somewhere. It is also much quicker than manually curating media lists when you are in a hurry to send a press release. The platform allows you to integrate your social media channels, but I would not use it to pull definitive cross-channel reports on social media performance.

Incentivized

If you practice media relations in your role, Meltwater is helpful. You can do research to find relevant publications and journalists, build media lists, export them to share with a team or client and you can also keep notes on your campaigns. I like using it for research, although I do research outside the platform, as well, to be sure to be thorough (and some of the info in the database is outdated). I would say if you don't practice media relations, it's probably not as useful. There are other tools that do a better job if you want to search for media or social media mentions, for example. If you are looking for an all-in-one media relations tool that's relatively easy to use, Meltwater is probably a good fit.

Incentivized

• Identification of key and relevant media as a result of inputting key parameters
• Cision PRWeb provides actionable insights into media engagement
• Cision PRWeb provides a quick and easy platform on which to build and grow relationships with the media
• Cision PRWeb facilitates the entry into new vertical media markets.

Incentivized

• Up to date contact information. It is actually relevant and active info, not always the case with others.
• The user interface is better than most tools. While not perfect, it's pretty easy to figure out how to get what you want.
• Their support is excellent. Anytime I've needed help I can call, but better than this, they proactively call and assist.

Incentivized

• Would be nice if they didn't charge extra for a release that has is submitted the day before it is scheduled to be posted.
• The option to upload a word document instead of copy and pasting all release content into a form would be nice addition.
• Uploading social media links a representative of a client is not so easy.

Incentivized

• Their tracking system for media mentions isn't perfect - we have stumbled across several posts mentioning our company/product that were not picked up by the platform. While frustrating, we send these URLs to our rep and their tech team ensures that that website will be monitored moving forward.

Incentivized

We are unlikely to renew PRWeb because I feel that the costs outweigh the benefits of the service. For a company like ours (small business with about 60 employees) we don't have enough press that warrants monthly coverage. We may look at using PRWeb on an as needed basis, 3-4 times a year for single submissions, but that would be the extent of it. I could see PRWeb being much more beneficial for large companies that are constantly needing to issue press.

Incentivized

We have had great success with Meltwater Buzz the past 2 years. The reporting has been great for our board reports, seeing the conversations going on between our followers helps us to learn who our audience is and what we can do better on our social media. The analytics we see on Meltwater Buzz we could not get anywhere else

Incentivized

Cision appears to go out of its way to make its user interfaces terrible. Like, literally every product they offer was anywhere from slightly better to FAR better in earlier iterations. No current iteration of any Cision product is the best iteration. The UX for Cision PRWeb is no different.

Incentivized

Once you get some basic training it's pretty easy to use. I would like to see training manuals, or instructional videos to help me explore features I'm not currently using.

I have only required support from PRWeb on two separate occasions and they handled my issues without any problems. I was a bit confused at first not sure if they had received my requests but shortly after I received responses and was able to move forward with my press release.

Incentivized

Our account rep at Meltwater went dark for a long time. Then, a couple of weeks ago, our new account manager reached out to set up a meeting. Apparently, they had a big shakeup in the company, and there were some personnel changes. Our new account rep was great in discussing the platform's capabilities that were available to us and even offered to schedule a follow-up meeting with his technical team to introduce our new social media team members to the platform and how it could help them with their jobs.

Incentivized

Again, really in-depth and helpful for a program that is really easy to use.

Walked step by step through program. Very informative on a program that doesn't require much training.

Implementation of PRWeb required very little of Strouse. It was a quick process and we were almost immediately ready to use the platform.

Incentivized

You are only allowed 15 users, so make sure you've identified who will have access to use the tool.

Cision PRWeb is a cheaper option among Business Wire and PR Newswire, but the ultimate outcome of what we pay them for (press release distributions) is essentially the same. That said, PR Newswire is also owned by Cision, so it suffers from the same bad user experience. I've also used EIN Presswire and eReleases (a PR Newswire reseller), both of which were not on the list of comparable products. For my money, eReleases is the single best option because of two things: spectacularly affordable price point, and awesome customer service.

Incentivized

Meltwater serves as an all-in-one platform, so it has benefitted us greatly in being able to service a variety of needs in one place. Having a streamlined platform is important to our team since it can feel counterproductive to visit a variety of products to service one client's needs. So, Meltwater has been essential in ensuring our needs are met through one destination.

Incentivized

• It was definitely a cost decision for us, but the ability to have access to their media database was by far the most useful and needed tool for us.
• For tracking media hits, it saved us time tracking the majority of hits. Where it didn't save us time was with smaller, more niche media.

Incentivized

• Improved PR reporting, for sure.
• Competitor analysis for clients and ourselves.
• A great ability to track the news and understand particular news drivers for certain industries, allowing us to get our client in front of the media at or before the perfect moment.

Incentivized