What users are saying about
66 Ratings
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Based on 66 reviews and ratings
Xactly Incent
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Top Rated
279 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 279 reviews and ratings
Feature Set Ratings
Analytics and Reporting
Clari
Feature Set Not Supported
N/A

9.7
Xactly Incent
97%
Xactly Incent ranks higher in 6/6 features
Xactly Incent ranks higher in 6/6 features
Personalized dashboards
N/A
0 Ratings

10.0
100%
1 Rating
Color-coded scorecards
N/A
0 Ratings

8.0
80%
1 Rating
KPIs
N/A
0 Ratings

10.0
100%
1 Rating
Key Performance Indicator setting
N/A
0 Ratings

10.0
100%
1 Rating
Benchmarking with external data
N/A
0 Ratings

10.0
100%
1 Rating
Pipeline Analytics
N/A
0 Ratings

10.0
100%
1 Rating
Sales ICM
Clari
Feature Set Not Supported
N/A

9.0
Xactly Incent
90%
Xactly Incent ranks higher in 5/5 features
Xactly Incent ranks higher in 5/5 features
Sales compensation plan creation
N/A
0 Ratings

10.0
100%
1 Rating
Complex sales crediting
N/A
0 Ratings

10.0
100%
1 Rating
Incentive auditing/regulation compliance
N/A
0 Ratings

7.0
70%
1 Rating
Sales compensation dashboards & forecasting
N/A
0 Ratings

9.0
90%
1 Rating
Incentive modeling
N/A
0 Ratings

9.0
90%
1 Rating
Sales Gamification
Clari
Feature Set Not Supported
N/A

9.2
Xactly Incent
92%
Xactly Incent ranks higher in 6/6 features
Xactly Incent ranks higher in 6/6 features
Sales rep view
N/A
0 Ratings

10.0
100%
1 Rating
Mobile game functionality
N/A
0 Ratings

10.0
100%
1 Rating
Game notifications & updates
N/A
0 Ratings

10.0
100%
1 Rating
Sales game integration to Salesforce
N/A
0 Ratings

10.0
100%
1 Rating
Sales performance reporting
N/A
0 Ratings

10.0
100%
1 Rating
TV streaming
N/A
0 Ratings

5.0
50%
1 Rating
Attribute Ratings
- Clari is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
8.5
Clari
85%
17 Ratings

8.0
Xactly Incent
80%
188 Ratings
Likelihood to Renew
Clari
N/A
0 Ratings

9.1
Xactly Incent
91%
34 Ratings
Usability
9.3
Clari
93%
4 Ratings

8.8
Xactly Incent
88%
15 Ratings
Availability
Clari
N/A
0 Ratings

9.6
Xactly Incent
96%
9 Ratings
Performance
Clari
N/A
0 Ratings

9.4
Xactly Incent
94%
11 Ratings
Support Rating
9.0
Clari
90%
5 Ratings

6.5
Xactly Incent
65%
20 Ratings
In-Person Training
Clari
N/A
0 Ratings

8.9
Xactly Incent
89%
6 Ratings
Online Training
Clari
N/A
0 Ratings

8.0
Xactly Incent
80%
5 Ratings
Implementation Rating
Clari
N/A
0 Ratings

8.3
Xactly Incent
83%
15 Ratings
Product Scalability
Clari
N/A
0 Ratings

9.8
Xactly Incent
98%
7 Ratings
Likelihood to Recommend
Clari
Clari is perfect for a sales team collaborating to forecast and estimate the opportunities and overall business status, it's working in a hierarchy scheme that reflects each team member's forecast into their team leader's big forecast number in an automated and easy process. It also can define a periodic date to update the forecast among the team so the forecasting to top management is automated as well.
Territory Account Manager
InfobloxComputer & Network Security, 1001-5000 employees
Xactly Incent
Xactly Incent works best for a business that calculates compensation on a monthly and/or quarterly cadence. They'll do a great job of making the weekly or bi-weekly cadence work, but it will still feel like you're operating outside what the system is meant to do.

Verified User
Analyst in Finance and Accounting
Business Supplies & Equipment Company, 501-1000 employeesPros
Clari
- Allows for more efficient funnel management - quick ability to update sales funnels in real time.
- Provides transparency for leadership to see what is happening with the deals in real time.
- Able to see the whole story within the sales cycle for upper management down to rep level, as well as those not within sales, to get an understanding of the state of the business.

Verified User
Analyst in Sales
Internet Company, 1001-5000 employeesXactly Incent
- Incent is very user friendly. It is easy to navigate and find the information you want even if you have never logged in before or have had no official training.
- Calculations are able to run quickly, even when data sets are large and plans are complicated with multiple criteria/rules. This is extremely important when in a time crunch and needing details ASAP!
- It is very easy to customize Incent to fit any need or want for an organization.
Sr. Commissions Analyst
Verathon IncMedical Device, 501-1000 employees
Cons
Clari
- I still find myself having to update apps in Salesforce as well as Clari when it's supposed to eliminate the need for duplicative forecasting tools.
- Reps don't have access to company-wide or even team reporting. Would be really helpful to see how other reps are doing and what deals they have

Verified User
Account Manager in Sales
Computer Software Company, 1001-5000 employeesXactly Incent
- The new left hand menu is not as user friendly due to how the eyes generally look at the system.
- The layout is archaic; should revamp completely or go back to what was previously there.
- Find a way to integrate orders and results into one view.

Verified User
Manager in Finance and Accounting
Internet Company, 201-500 employeesPricing Details
Clari
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Xactly Incent
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Likelihood to Renew
Clari
No score
No answers yet
No answers on this topic
Xactly Incent
Xactly Incent 9.1
Based on 34 answers
Our company is totally invested in Xactly with close to 2000 reps being paid out of it. We have 3 instances and there is no other method to calculate commissions. I feel the cost (although I do not know the amount) is also very competitive for the benefits.
Sales Commission Manager
Level 3 CommunicationsTelecommunications, 10,001+ employees
Usability
Clari
Clari 9.3
Based on 4 answers
it is a very easy tool to use. It easily integrates with SFDC and is easy to learn how to use. Clari is a recommendation with any organization concerned with learning new tools because it is so simple to master.I would say it has a strong usability score for all level of users
Account Manager
Zoom Video CommunicationsInformation Technology & Services, 1001-5000 employees
Xactly Incent
Xactly Incent 8.8
Based on 15 answers
The devil is in the detail. It's not intuitive to use, also not for Sales employees. You need to train them. For superusers like me you need a lot of training to administrate the system. It has a lot of functionalities and complexity like staging and upload orders, reset triggers, updating & creating rate tables. A lot of formulars are necessary to learn.

Verified User
Manager in Finance and Accounting
Computer Networking Company, 1001-5000 employeesReliability and Availability
Clari
No score
No answers yet
No answers on this topic
Xactly Incent
Xactly Incent 9.6
Based on 9 answers
In general the system is nearly always available. But the daily achievement calculation takes a hugh amount of time. therefore it was in the past month sometimes only from midday onwards completely updated and usable for Sales employees. Xactly support was and still is working hard to get it available early mornings. Availablility time has increased a lot. It's now down to around 10 am in the moring

Verified User
Manager in Finance and Accounting
Computer Networking Company, 1001-5000 employeesPerformance
Clari
No score
No answers yet
No answers on this topic
Xactly Incent
Xactly Incent 9.4
Based on 11 answers
I have been using Xactly extensively for the past 3 years now and with the improvements in the system, it's truly the best in class.
Easy to use, easy administration
Easy to use, easy administration

Verified User
Analyst in Finance and Accounting
Computer Software Company, 1001-5000 employeesSupport Rating
Clari
Clari 9.0
Based on 5 answers
Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
Director of analytics
QualtricsInternet, 1001-5000 employees
Xactly Incent
Xactly Incent 6.5
Based on 20 answers
They take the time to understand the system. They keep us updated on the status of our cases. Finally, their continued follow up ensuring the initial issue was resolved is very nice. They will not close the case out until they have confirmed that our issue has been completely resolved and fixed.
Sales & Compensation Manager
Cox Automotive Inc.Automotive, 10,001+ employees
In-Person Training
Clari
No score
No answers yet
No answers on this topic
Xactly Incent
Xactly Incent 8.9
Based on 6 answers
It was great, good explanations and good training material provided, we were able to get a really good idea of how to use the system. I also think that it was enough time to learn how to setup the system.
Senior Accountant
BrightcoveInformation Technology & Services, 501-1000 employees
Online Training
Clari
No score
No answers yet
No answers on this topic
Xactly Incent
Xactly Incent 8.0
Based on 5 answers
Xactly offers training on new releases on a monthly basis and training on basic principles regularly via registration. My experience with both is that they do not provide the in-depth knowledge necessary to truly master the system and advanced courses still do not go to the level needed to autonomously manage the system and plans. Professional services are a large part of any cloud based service such as Xactly and I feel a reliance on such paid consulting services is a great money-maker for Xactly.
Sr. Manager, Sales Planning and Compensation
Progress SoftwareComputer Software, 1001-5000 employees
Implementation Rating
Clari
No score
No answers yet
No answers on this topic
Xactly Incent
Xactly Incent 8.3
Based on 15 answers
We have been satisfied with the implementation overall. The person from Xactly professional team was on our site to support the implementation and give us guides and instructions on how to operate the system in our case. it was really helpful moments. We have learned what and how to test Xactly Incent
Sales effectiveness analyst
Purolator Inc.Package/Freight Delivery, 10,001+ employees
Alternatives Considered
Clari
Even if I don’t have some experience with Datahug, this platform doesn’t have an excellent end-user experience as Clari. Also, Clari has simple integration with Sales Apps, mobile application and notifications work very well, and is faster than Datahug. Reports are more straightforward, and you have with Clari an easy way for customization.

Verified User
Employee in Sales
Computer Software Company, 5001-10,000 employeesXactly Incent
Xactly [Incent] Analytics reports are more advanced and easy to use. The interface is superior and allows for a deep dive into sales numbers and financials for the company. Other departments use Xactly [Incent] to help build cross-functional tools and databases, that can work together efficiently. UAT testing and test scripts are managed by the IT organization to adhere to all company policies. Finance uses it for analytics, forecasting, and financial modeling. HR uses it to determine terminations, new hires, and other relevant data points. Sales Operations uses it for quotas, sales strategy, planning, etc.
Portfolio Specialist
PerficientOutsourcing/Offshoring, 1001-5000 employees
Scalability
Clari
No score
No answers yet
No answers on this topic
Xactly Incent
Xactly Incent 9.8
Based on 7 answers
It's very flexible. In most cases it can be adapted to your needs by programming which may cost extra money. We have a lot of different complans and close to 1.000 employees using Xactly in EMEA. It's mainly used by Sales and Finance

Verified User
Manager in Finance and Accounting
Computer Networking Company, 1001-5000 employeesReturn on Investment
Clari
- Has made it easier to keep track of ops. Our company has many open ops that sit and get drawn out. This makes it easy to forget about things and not update. Clari has helped us keep things on track and follow up on more closings that would have been left out.
- With a small sales team, the cost isn't much of an issue as the deals won from the tool means the ROI is there quickly. With large teams though, I could see that being an issue when compared to just Salesforce licenses

Verified User
C-Level Executive in Professional Services
Computer Software Company, 11-50 employeesXactly Incent
- Our company has been able to redirect a FTE worth of budget on our commissions team to other projects/initiatives that once were occupied by calculating and maintaining the formulas for our comp structures before Xactly.
- Our ability to analyze comp-related trends within the company went from 0-60 as soon as we got all of our rules and processes built out in Xactly.
- The amount of time saved from reps no longer sending simple inquiries into our commissions team is hard to quantify, but it’s increased our overall selling time and also reduced the load on the commissions team drastically.

Verified User
Analyst in Sales
Retail Company, 1001-5000 employees