What users are saying about
42 Ratings
4 Ratings
42 Ratings
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Score 8.6 out of 100
4 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Conga Composer

There are so many opportunities to use Conga, and that's what I love about it. We use it for a few of our documents, but now I've become aware of how many more of our processes we can move from manual entry to automative processes. It's probably well suited for organizations that use word documents, write ups, and other items- probably wouldn't be well suited for organizations just needing to see the numbers
Kelsie Hamilton | TrustRadius Reviewer

IBM CPQ

We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

CPQ

Conga Composer
IBM CPQ
8.5
Quote sharing/sending
Conga Composer
IBM CPQ
8.0
Product configuration
Conga Composer
IBM CPQ
9.0
Configuration options
Conga Composer
IBM CPQ
9.0
Pricing rules
Conga Composer
IBM CPQ
7.0
Price adjustment
Conga Composer
IBM CPQ
7.0
Purchase history and open contracts
Conga Composer
IBM CPQ
9.0
Guided selling/Sales portal
Conga Composer
IBM CPQ
9.0
CPQ reporting & analytics
Conga Composer
IBM CPQ
10.0
CPQ-CRM integration
Conga Composer
IBM CPQ
10.0
Attachments to quotes
Conga Composer
IBM CPQ
8.0
Order capturing
Conga Composer
IBM CPQ
7.0

Pros

Conga Composer

  • We use Conga primarily for document generation.
  • An example is Generation of Proposals
  • Another example is generation of quotes
  • We have also used Conga to generate invoices
  • At times we have used Conga to generate formal documents for Govt purposes. Essentially any type of document that is based on Salesforce data is a good use case for Conga.
Naveen Gabrani | TrustRadius Reviewer

IBM CPQ

  • Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
  • You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.
Anonymous | TrustRadius Reviewer

Cons

Conga Composer

  • While it is a much easier experience than using code to arrive at a document solution, it can still get VERY technical. Beyond the click and drag style of document that you see in the demonstrations.
  • When it goes wrong, finding out WHERE it has gone wrong can be maddening. There is a lot of support out there but that sometimes translates to a vast amount of options to investigate when troubleshooting.
Simon Whight | TrustRadius Reviewer

IBM CPQ

  • There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
  • Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Conga Composer

Conga Composer 8.0
Based on 1 answer
It's a big part of what we do internally, so would renew as it saves us time and is part of our process. In order to switch we'd need a good price break with same functions available
Christopher Rodriguez | TrustRadius Reviewer

IBM CPQ

No score
No answers yet
No answers on this topic

Usability

Conga Composer

Conga Composer 8.5
Based on 2 answers
Takes a lot to set up initally but once it is then it's solid so need to get over that hump first
Christopher Rodriguez | TrustRadius Reviewer

IBM CPQ

No score
No answers yet
No answers on this topic

Performance

Conga Composer

Conga Composer 9.0
Based on 1 answer
This product appears to work well. It was not a fit for us this time, but we would consider in future
Robin Craigen | TrustRadius Reviewer

IBM CPQ

No score
No answers yet
No answers on this topic

Support Rating

Conga Composer

Conga Composer 7.7
Based on 2 answers
Support has been pretty good when used. They are very good with proactive notifications of any system issues.
Jared Wacht | TrustRadius Reviewer

IBM CPQ

IBM CPQ 10.0
Based on 2 answers
Timely and courteous response time from IBM Support any time there was a request that needed to be made.
Anonymous | TrustRadius Reviewer

Implementation Rating

Conga Composer

Conga Composer 6.0
Based on 1 answer
Took a while to do but overall fine, did it myself
Christopher Rodriguez | TrustRadius Reviewer

IBM CPQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Conga Composer

We chose Conga due to the price point (cost for licenses). It was among the more affordable options but we did not have to sacrifice quality. In addition, the integration with Salesforce is key for us. We are able to connect student interactions and actions with our mailings. We also like how it is user friendly
Wendy Hamstra-Smith | TrustRadius Reviewer

IBM CPQ

No answers on this topic

Return on Investment

Conga Composer

  • It provided a consistent quote template...everyone's quotes looked like we wanted them to.
  • It protected data integrity by controlling the output formats (i.e. PDF vs. Word).
  • It worked seamlessly behind the scenes making it easy for the team to be self sufficient generating documents.
Rick Scouffas | TrustRadius Reviewer

IBM CPQ

  • Faster quoting time from detailed, easy-to-read analytics.
Anonymous | TrustRadius Reviewer

Pricing Details

Conga Composer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM CPQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Conga Composer
8.3
IBM CPQ
10.0

Likelihood to Renew

Conga Composer
8.0
IBM CPQ

Usability

Conga Composer
8.5
IBM CPQ

Performance

Conga Composer
9.0
IBM CPQ

Support Rating

Conga Composer
7.7
IBM CPQ
10.0

Implementation Rating

Conga Composer
6.0
IBM CPQ

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