42 Ratings
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Score 8.6 out of 100
63 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Conga Composer

There are so many opportunities to use Conga, and that's what I love about it. We use it for a few of our documents, but now I've become aware of how many more of our processes we can move from manual entry to automative processes. It's probably well suited for organizations that use word documents, write ups, and other items- probably wouldn't be well suited for organizations just needing to see the numbers
Kelsie Hamilton | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Contact preview
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Dialer-CRM integration
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Call notes & tags
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Automatic call logging
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Core Dialer

Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Outbound dialing
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Inbound routing
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Custom caller ID
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Click-to-call
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Recorded voicemail drop
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0
Dialer contact import
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Campaign & list management
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1

Call Follow-up and Quality Assurance

Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.8
Follow-up calls
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2
Dialer reporting & analytics
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.1
Dialer compliance
Conga Composer
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Pros

Conga Composer

  • We use Conga primarily for document generation.
  • An example is Generation of Proposals
  • Another example is generation of quotes
  • We have also used Conga to generate invoices
  • At times we have used Conga to generate formal documents for Govt purposes. Essentially any type of document that is based on Salesforce data is a good use case for Conga.
Naveen Gabrani | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
Anonymous | TrustRadius Reviewer

Cons

Conga Composer

  • While it is a much easier experience than using code to arrive at a document solution, it can still get VERY technical. Beyond the click and drag style of document that you see in the demonstrations.
  • When it goes wrong, finding out WHERE it has gone wrong can be maddening. There is a lot of support out there but that sometimes translates to a vast amount of options to investigate when troubleshooting.
Simon Whight | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Conga Composer

Conga Composer 8.0
Based on 1 answer
It's a big part of what we do internally, so would renew as it saves us time and is part of our process. In order to switch we'd need a good price break with same functions available
Christopher Rodriguez | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Usability

Conga Composer

Conga Composer 8.5
Based on 2 answers
Takes a lot to set up initally but once it is then it's solid so need to get over that hump first
Christopher Rodriguez | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.2
Based on 5 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison | TrustRadius Reviewer

Performance

Conga Composer

Conga Composer 9.0
Based on 1 answer
This product appears to work well. It was not a fit for us this time, but we would consider in future
Robin Craigen | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Support Rating

Conga Composer

Conga Composer 7.7
Based on 2 answers
Support has been pretty good when used. They are very good with proactive notifications of any system issues.
Jared Wacht | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Implementation Rating

Conga Composer

Conga Composer 6.0
Based on 1 answer
Took a while to do but overall fine, did it myself
Christopher Rodriguez | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

No score
No answers yet
No answers on this topic

Alternatives Considered

Conga Composer

We chose Conga due to the price point (cost for licenses). It was among the more affordable options but we did not have to sacrifice quality. In addition, the integration with Salesforce is key for us. We are able to connect student interactions and actions with our mailings. We also like how it is user friendly
Wendy Hamstra-Smith | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Anonymous | TrustRadius Reviewer

Return on Investment

Conga Composer

  • It provided a consistent quote template...everyone's quotes looked like we wanted them to.
  • It protected data integrity by controlling the output formats (i.e. PDF vs. Word).
  • It worked seamlessly behind the scenes making it easy for the team to be self sufficient generating documents.
Rick Scouffas | TrustRadius Reviewer

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson | TrustRadius Reviewer

Screenshots

Conga Composer

Pricing Details

Conga Composer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Conga Composer
8.3
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1

Likelihood to Renew

Conga Composer
8.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Usability

Conga Composer
8.5
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.2

Performance

Conga Composer
9.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Support Rating

Conga Composer
7.7
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Implementation Rating

Conga Composer
6.0
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

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