What users are saying about
20 Ratings
6 Ratings
20 Ratings
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Score 8.3 out of 100
6 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

ConnectAndSell

If your organization relies on outbound leads through cold calling, this is a great tool for you. ConnectAndSell definitely made the associate's jobs easier at our company and allowed them to produce greater output than they could have done manually without such a tool. This tool is less appropriate if cold calling isn't a big part of your company's lead generation efforts.
Anonymous | TrustRadius Reviewer

FrontSpin

Perfect for:
  • Sales Directors,
  • Account Development Representatives (ADR),
  • Sales Development Representatives,
  • Customer Success Managers,
  • Technical Support Specialists,
  • Account Managers
  • People that make calls but don't like the Salesforce user interface
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

ConnectAndSell
9.1
FrontSpin
8.4
Contact preview
ConnectAndSell
9.5
FrontSpin
9.5
Dialer-CRM integration
ConnectAndSell
8.5
FrontSpin
8.0
Call notes & tags
ConnectAndSell
9.2
FrontSpin
8.1
Automatic call logging
ConnectAndSell
9.3
FrontSpin
8.1

Core Dialer

ConnectAndSell
9.2
FrontSpin
8.5
Outbound dialing
ConnectAndSell
9.5
FrontSpin
8.0
Inbound routing
ConnectAndSell
9.5
FrontSpin
10.0
Custom caller ID
ConnectAndSell
8.6
FrontSpin
8.1
Click-to-call
ConnectAndSell
8.7
FrontSpin
10.0
Recorded voicemail drop
ConnectAndSell
9.6
FrontSpin
8.0
Dialer contact import
ConnectAndSell
9.3
FrontSpin
5.2
Campaign & list management
ConnectAndSell
9.2
FrontSpin
10.0

Call Follow-up and Quality Assurance

ConnectAndSell
8.2
FrontSpin
7.8
Follow-up calls
ConnectAndSell
8.9
FrontSpin
8.1
Dialer reporting & analytics
ConnectAndSell
7.6
FrontSpin
5.2
Dialer compliance
ConnectAndSell
8.2
FrontSpin
10.0

Pros

ConnectAndSell

  • Builds lead lists.
  • Maximizes connections with prospects.
  • Provides guidance for how to approach future prospects.
  • Leaves strategic voicemails for prospects.
  • Sends emails based on programmable metrics.
Leo Woods | TrustRadius Reviewer

FrontSpin

  • Calling one person after another.
  • Follow ups and reminders to call potential clients.
  • Keeping track of completed tasks.
Zach Peck | TrustRadius Reviewer

Cons

ConnectAndSell

  • One thing that's been difficult about Connect and Sell is some people can tell you've been patched through so if you can work past the initial conversation it ends up working great.
  • The system has worked great with outreach which we've integrated our contacts directly into the system. Because of this the connection between outreach and connect and sell don't always communicate calls and metrics which are crucial for us to know conversion rates.
  • We had a hard time getting the system implemented quickly and working the way we wanted it to. Because of the implementation specialist we were working with problems weren't solved quickly rather they were worked through quickly however they were solved.
Kevin Knudsen | TrustRadius Reviewer

FrontSpin

  • Many competitors had functionality that FrontSpin is building over time
  • We have had issues at times with emails attaching to SFDC records, and times where it would not get sent out of FrontSpin
Jon Crispin, MBA | TrustRadius Reviewer

Likelihood to Renew

ConnectAndSell

ConnectAndSell 8.2
Based on 1 answer
For the right reps who are good at talking to prospects who aren't expecting their call, this is a no brainer.
Steve Richard | TrustRadius Reviewer

FrontSpin

No score
No answers yet
No answers on this topic

Usability

ConnectAndSell

No score
No answers yet
No answers on this topic

FrontSpin

FrontSpin 10.0
Based on 1 answer
Trained a new recruit on FrontSpin in one session. It's very intuitive.
Anonymous | TrustRadius Reviewer

Support Rating

ConnectAndSell

ConnectAndSell 10.0
Based on 4 answers
I have had a few support calls with their people. They are totally reachable and helpful, sharing screens, controlling my screen, showing why things happened, not just correcting it. If you have an issue with the software, let them help. They are there for you, and they are friendly, accessible, and happy to do their job.
Leo Woods | TrustRadius Reviewer

FrontSpin

FrontSpin 6.0
Based on 2 answers
They do well with their support. Wait times are low, and they are eager to help.
Zach Peck | TrustRadius Reviewer

Alternatives Considered

ConnectAndSell

With Outreachr, you have the old school version of dialing, waiting, hanging up etc. ConnectAndSell is a much more efficient tool when it is running in full swing. Unfortunately, the implementation team spent the majority of the introduction trying to teach us how to sell instead of showing us how to work their product.
Anonymous | TrustRadius Reviewer

FrontSpin

Based purely on cost - the other two were more robust and did more, but we had a limited budget and FrontSpin more than covered our needs.
Jon Crispin, MBA | TrustRadius Reviewer

Return on Investment

ConnectAndSell

  • We did not have a positive experience with ConnectAndSell from an ROI perspective.
  • ConnectAndSell did not have a give us a positive result on our business objective.
  • We did have a great sale to start transition, and that support was good. However, ongoing support was frustrating.
Anonymous | TrustRadius Reviewer

FrontSpin

  • No question that Fronspin paid for itself every month. Meeting call quotas and scheduling quotas wouldn't have been possible without it (or something just like it). I could easily call 75 people every day and regularly it was above 100.
  • The list performance analytics helped me see which lists were most fruitful and thus worth the most amount of my time. For martketing, that also allowed them to calculate the ROI of specific campaigns based on the level of engagement from the list. An opportunity could be traced back to a specific marketing campaign.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectAndSell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000*

* Diagnostic Evaluation incluses unlimited use for two named users for one month.

FrontSpin

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectAndSell
8.3
FrontSpin
7.1

Likelihood to Renew

ConnectAndSell
8.2
FrontSpin

Usability

ConnectAndSell
FrontSpin
10.0

Support Rating

ConnectAndSell
10.0
FrontSpin
6.0

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