ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
Splashtop
Score 9.0 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…
$99
per year per user
Pricing
ConnectWise Automate
Splashtop
Editions & Modules
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Splashtop Autonomous Endpoint Management (AEM)
Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS
Starting at $22.00
per month per concurrent technician, billed annually
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
Based on the price of their basic plan, Splashtop is easily the best solution available for small installations like mine. I am confident with their security implementation and reconnection to devices after a remote restart have never failed me. They feature many higher-level tools and solutions but I've just never needed to use them.
Seamless RMM Integration - Splashtop’s integration into Syncro is functionally invisible, but in a good way. I don't have to manage a separate contact list or worry about syncing credentials between my RMM and my remote tool. I click "Remote Desktop" in Syncro, and Splashtop launches instantly.
High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting.
"SOS" Ad-Hoc Workflow - r clients who aren't on a managed contract (my "break/fix" customers), the SOS feature is a lifesaver. I don't have to walk a non-technical user through a complex installation. I just tell them to go to the site, give me the 9-digit code, and I'm in!
They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
Compared to our prior solution, Splashtop does not "organize" devices nearly as well. They need some some sort of tagging solution so that you can, say, pull up a list of "all machines at this campus" or "All Macs at this site"
The Business App that runs locally feels clunky, and is presented in a weirdly-sized window
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
The phone number is in the top right of each page of the website and app and when called, the person who picks up (before any automation delays the call) is ready to assist or immediately recognize the appropriate place for a transfer. If transferred to a different department, that department picks up immediately and each person is fully trained to help resolve a (typically user error) call.
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.
A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.
I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.
We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
We were able to negotiate a price that worked for us for an up-front purchase which was nice.
We found the pricing to be very competitive.
Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Remote support makes my business possible, period.
Switching from TeamViewer to Splashtop has made a huge difference to my operation: the cost is both lower and more predictable, and getting from "answering the phone from a client in trouble" to "satisfied client" is much faster and easier.
I apologize that I don't actually have hard numbers, but I can sincerely recommend Splashtop and Splashtop SOS. It will make your life and business better!
