Top Rated
1145 Ratings
Top Rated
1145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
70 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Remote Administration

    8.3

    ConnectWise Control

    83%

    Remote Desktop Services

    Feature Set Not Supported
    N/A
    ConnectWise Control ranks higher in 14/14 features

    Screen sharing

    9.5
    95%
    584 Ratings
    N/A
    0 Ratings

    File transfer

    8.4
    84%
    557 Ratings
    N/A
    0 Ratings

    Instant message

    8.1
    81%
    491 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    7.6
    76%
    73 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.3
    63%
    303 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.4
    94%
    590 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    7.3
    73%
    381 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.3
    93%
    506 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    8.9
    89%
    167 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    9.0
    90%
    470 Ratings
    N/A
    0 Ratings

    Session record

    8.3
    83%
    309 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    258 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    6.8
    68%
    181 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.9
    89%
    390 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ConnectWise Control is rated higher in 4 areas: Likelihood to Renew, Usability, Performance, Support Rating
    • Remote Desktop Services is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    ConnectWise Control

    90%
    614 Ratings
    10.0

    Remote Desktop Services

    100%
    14 Ratings

    Likelihood to Renew

    10.0

    ConnectWise Control

    100%
    39 Ratings
    6.0

    Remote Desktop Services

    60%
    1 Rating

    Usability

    9.3

    ConnectWise Control

    93%
    43 Ratings
    6.6

    Remote Desktop Services

    66%
    2 Ratings

    Availability

    10.0

    ConnectWise Control

    100%
    9 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Performance

    10.0

    ConnectWise Control

    100%
    17 Ratings
    5.0

    Remote Desktop Services

    50%
    2 Ratings

    Support Rating

    7.8

    ConnectWise Control

    78%
    112 Ratings
    3.0

    Remote Desktop Services

    30%
    2 Ratings

    Online Training

    7.5

    ConnectWise Control

    75%
    24 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Implementation Rating

    10.0

    ConnectWise Control

    100%
    40 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Configurability

    10.0

    ConnectWise Control

    100%
    5 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Ease of integration

    ConnectWise Control

    N/A
    0 Ratings
    5.0

    Remote Desktop Services

    50%
    1 Rating

    Product Scalability

    10.0

    ConnectWise Control

    100%
    17 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Vendor post-sale

    10.0

    ConnectWise Control

    100%
    4 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Vendor pre-sale

    5.0

    ConnectWise Control

    50%
    4 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Likelihood to Recommend

    ConnectWise

    We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
    Read full review

    Microsoft

    Remote Desktop services are well suited for people looking to connect to Local computers/Servers after connecting to VPN or Local Area Network. It is easy to use and performs superbly without any issues. However, it does not have support for connecting to Non-Windows-based Devices and Applications like Teamviewer beat RDP when it comes to connecting to machines outside one's network.
    Read full review

    Pros

    ConnectWise

    • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
    • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
    • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
    Read full review

    Microsoft

    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Read full review

    Cons

    ConnectWise

    • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
    • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
    • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
    Read full review

    Microsoft

    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Read full review

    Pricing Details

    ConnectWise Control

    Starting Price

    Editions & Modules

    ConnectWise Control editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Remote Desktop Services

      Starting Price

      Editions & Modules

      Remote Desktop Services editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        ConnectWise

        I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
        Read full review

        Microsoft

        No answers on this topic

        Usability

        ConnectWise

        On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
        Read full review

        Microsoft

        The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time. Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
        Read full review

        Reliability and Availability

        ConnectWise

        In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
        Read full review

        Microsoft

        No answers on this topic

        Performance

        ConnectWise

        It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
        Read full review

        Microsoft

        There are some third party tools available that allow you to manage multiple connections.
        Read full review

        Support Rating

        ConnectWise

        There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
        Read full review

        Microsoft

        As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel. There is community documentation and support available on Microsoft websites, as well as community websites.
        Read full review

        Online Training

        ConnectWise

        I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
        Read full review

        Microsoft

        No answers on this topic

        Implementation Rating

        ConnectWise

        ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
        Read full review

        Microsoft

        No answers on this topic

        Alternatives Considered

        ConnectWise

        I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
        Read full review

        Microsoft

        We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
        Read full review

        Scalability

        ConnectWise

        This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
        Read full review

        Microsoft

        No answers on this topic

        Return on Investment

        ConnectWise

        • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
        • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
        Read full review

        Microsoft

        • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
        • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
        • Remote Desktop Services had no negative impacts on the business
        Read full review

        Screenshots

        Add comparison