What users are saying about
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Top Rated
716 Ratings
19 Ratings

Constant Contact

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Top Rated
716 Ratings
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Score 8.1 out of 100
19 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • SendPulse ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

7.7

Constant Contact

77%
8.5

SendPulse

85%
SendPulse ranks higher in 7/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
9.0
90%
11 Ratings

Dynamic content

7.6
76%
82 Ratings
8.6
86%
11 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
8.0
80%
10 Ratings

Landing pages

7.6
76%
56 Ratings
N/A
0 Ratings

A/B testing

7.4
74%
52 Ratings
8.0
80%
9 Ratings

Mobile optimization

8.0
80%
85 Ratings
9.0
90%
11 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
9.1
91%
22 Ratings

List management

8.4
84%
90 Ratings
8.1
81%
11 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
8.0
80%
9 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
8.7

SendPulse

87%
SendPulse ranks higher in 3/3 features

Dashboards

7.8
78%
87 Ratings
9.0
90%
11 Ratings

Standard reports

8.2
82%
87 Ratings
8.9
89%
11 Ratings

Custom reports

7.5
75%
58 Ratings
8.4
84%
9 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

SendPulse

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 3 areas: Usability, Support Rating, Implementation Rating
  • SendPulse is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
9.0

SendPulse

90%
11 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
9.1

SendPulse

91%
1 Rating

Usability

10.0

Constant Contact

100%
9 Ratings
8.2

SendPulse

82%
1 Rating

Availability

9.0

Constant Contact

90%
4 Ratings

SendPulse

N/A
0 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings

SendPulse

N/A
0 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
9.1

SendPulse

91%
2 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating

SendPulse

N/A
0 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings
8.2

SendPulse

82%
2 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating

SendPulse

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

SendPulse

SendPulse is great if you want to connect with your list on a more personal basis, and making sure that your email reaches your subscriber when it is best for him/her. You can also use the SMS function (though I haven't used it yet). Let's say you have clients and want to send a message to them automatically on their birthday, SendPulse allows you to do that. It allows you to add in specific fields that are relevant to you, in order to customise your messaging as much as you want and need.
Audrey Sourroubille Arnold | TrustRadius Reviewer

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

SendPulse

  • One of the best features of this software is its user interface. I found it very intuitive.
  • It has sms feature also which is a great add-on to this software.
  • It has live chat support feature. And I find it very helpful when i find any technical problem.
Anonymous | TrustRadius Reviewer

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

SendPulse

  • In the email editor they should include text separator. I can not put any separator between two lines in the same box. And sometimes the unavailabilty of this feature make my e-mails slightly less attractive.
  • They should include image editor in Drag & Drop Edition option so that users can edit their images there itself.
  • Campaign approvals take long time.
Anonymous | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details

SendPulse

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SendPulse Editions & Modules

Additional Pricing Details
Pricing starts from $9 a month and depends on the number of messages you send.

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

SendPulse

SendPulse 9.1
Based on 1 answer
Because I love how easy and intuitive SendPulse is.
Audrey Sourroubille Arnold | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

SendPulse

SendPulse 8.2
Based on 1 answer
I find that overall SendPulse is very intuitive to use and the support is there to help you out in case you don't find how to do what you wish to do. The drag and drop functionalities make it easy to create the newsletters you want. Every field is explained and small tutorials are included to show you how to create a new template, newsletter, etc. which makes it very easy to use.
Audrey Sourroubille Arnold | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

SendPulse

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

SendPulse

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

SendPulse

SendPulse 9.1
Based on 2 answers
Every time I contacted the support team with a question or a problem, they were very fast in replying and helping me out solve it. Usually latest within 10 minutes I would receive a first answer, and the problem would get solved on the same day.
Audrey Sourroubille Arnold | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

SendPulse

SendPulse 8.2
Based on 2 answers
When implementing SendPulse, it is a good idea to have a transition phase where you still use both systems, in case anything goes wrong.
Audrey Sourroubille Arnold | TrustRadius Reviewer

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

SendPulse

Its integration with sms facility and Viber makes it different from others.To be very honest I use all three facilities depending upon the content which i need to communicate to my subscribers. I use SendPulse more frequently because of its richness. And it delivers good results for my organisation as well.
Anonymous | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

SendPulse

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

SendPulse

  • Tapping NRI clients with this software helps me in generating good revenue in last financial year.
  • I grow my NRI database by 60 in last year. And this software played a major role in doing so.
  • It made brand building very easy among my clients.
Anonymous | TrustRadius Reviewer

Screenshots

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