What users are saying about
75 Ratings
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Top Rated
1294 Ratings
75 Ratings
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Score 8 out of 100

QuickBooks Online

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Top Rated
1294 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Payroll Management

    Coupa

    Feature Set Not Supported
    N/A
    7.1

    QuickBooks Online

    71%
    QuickBooks Online ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    7.1
    71%
    68 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    6.2
    62%
    30 Ratings

    Direct deposit files

    N/A
    0 Ratings
    7.3
    73%
    64 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    7.2
    72%
    44 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.6
    76%
    45 Ratings

    Customization

    Coupa

    Feature Set Not Supported
    N/A
    7.3

    QuickBooks Online

    73%
    QuickBooks Online ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.5
    75%
    54 Ratings

    Plug-ins

    N/A
    0 Ratings
    7.2
    72%
    57 Ratings

    Security

    Coupa

    Feature Set Not Supported
    N/A
    8.2

    QuickBooks Online

    82%
    QuickBooks Online ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.2
    82%
    80 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.2
    82%
    101 Ratings

    Reporting & Analytics

    Coupa

    Feature Set Not Supported
    N/A
    8.0

    QuickBooks Online

    80%
    QuickBooks Online ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.8
    78%
    120 Ratings

    Standard reports

    N/A
    0 Ratings
    8.4
    84%
    123 Ratings

    Custom reports

    N/A
    0 Ratings
    7.8
    78%
    112 Ratings

    General Ledger and Configurable Accounting

    Coupa

    Feature Set Not Supported
    N/A
    7.4

    QuickBooks Online

    74%
    QuickBooks Online ranks higher in 21/21 features

    Accounts payable

    N/A
    0 Ratings
    8.2
    82%
    117 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.5
    85%
    126 Ratings

    Cash management

    N/A
    0 Ratings
    7.3
    73%
    114 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.4
    84%
    132 Ratings

    Expense management

    N/A
    0 Ratings
    7.6
    76%
    119 Ratings

    Time tracking

    N/A
    0 Ratings
    5.9
    59%
    55 Ratings

    Fixed asset management

    N/A
    0 Ratings
    6.9
    69%
    52 Ratings

    Multi-currency support

    N/A
    0 Ratings
    6.3
    63%
    23 Ratings

    Multi-division support

    N/A
    0 Ratings
    6.4
    64%
    42 Ratings

    Regulations compliance

    N/A
    0 Ratings
    7.6
    76%
    37 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    7.3
    73%
    61 Ratings

    Self-service portal

    N/A
    0 Ratings
    6.6
    66%
    63 Ratings

    Global Financial Support

    N/A
    0 Ratings
    5.8
    58%
    15 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.3
    73%
    32 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.5
    75%
    28 Ratings

    Localizations

    N/A
    0 Ratings
    8.6
    86%
    19 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.0
    80%
    70 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    7.6
    76%
    37 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    7.8
    78%
    23 Ratings

    Standardized Processes

    N/A
    0 Ratings
    6.9
    69%
    47 Ratings

    Inventory Management

    Coupa

    Feature Set Not Supported
    N/A
    7.2

    QuickBooks Online

    72%
    QuickBooks Online ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    6.6
    66%
    45 Ratings

    Automatic reordering

    N/A
    0 Ratings
    7.5
    75%
    20 Ratings

    Location management

    N/A
    0 Ratings
    6.7
    67%
    21 Ratings

    Manufacturing module

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Order Management

    Coupa

    Feature Set Not Supported
    N/A
    7.3

    QuickBooks Online

    73%
    QuickBooks Online ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    7.9
    79%
    55 Ratings

    Order entry

    N/A
    0 Ratings
    8.1
    81%
    52 Ratings

    Credit card processing

    N/A
    0 Ratings
    7.4
    74%
    64 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    7.2
    72%
    67 Ratings

    Order Orchestration

    N/A
    0 Ratings
    7.4
    74%
    19 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    7.1
    71%
    19 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    5.9
    59%
    18 Ratings

    Attribute Ratings

    • Coupa is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Coupa

    95%
    23 Ratings
    7.5

    QuickBooks Online

    75%
    154 Ratings

    Likelihood to Renew

    Coupa

    N/A
    0 Ratings
    10.0

    QuickBooks Online

    100%
    22 Ratings

    Usability

    Coupa

    N/A
    0 Ratings
    7.9

    QuickBooks Online

    79%
    70 Ratings

    Availability

    Coupa

    N/A
    0 Ratings
    10.0

    QuickBooks Online

    100%
    7 Ratings

    Performance

    Coupa

    N/A
    0 Ratings
    10.0

    QuickBooks Online

    100%
    5 Ratings

    Support Rating

    Coupa

    N/A
    0 Ratings
    6.9

    QuickBooks Online

    69%
    67 Ratings

    Implementation Rating

    Coupa

    N/A
    0 Ratings
    10.0

    QuickBooks Online

    100%
    7 Ratings

    Product Scalability

    Coupa

    N/A
    0 Ratings
    10.0

    QuickBooks Online

    100%
    1 Rating

    Likelihood to Recommend

    Coupa

    Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
    JR Miller | TrustRadius Reviewer

    QuickBooks Online

    QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
    Zach Yokum | TrustRadius Reviewer

    Pros

    Coupa

    • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
    • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
    • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
    • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
    • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
    Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

    QuickBooks Online

    • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
    • It enables me to do [an] organizational budget as well as a budget for each specific program
    • It enables the accountant and the auditor access at any time for transparency
    Roxanne Jacobs | TrustRadius Reviewer

    Cons

    Coupa

    • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
    Anonymous | TrustRadius Reviewer

    QuickBooks Online

    • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
    • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
    • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
    Charles Fashana, MBA | TrustRadius Reviewer

    Pricing Details

    Coupa

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Coupa Editions & Modules

    Additional Pricing Details

    QuickBooks Online

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $15 per month

    QuickBooks Online Editions & Modules

    Edition
    Simple Start$251
    Plus$751
    Advanced$1501
    Self-Employed$151
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Coupa

    No score
    No answers yet
    No answers on this topic

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 22 answers
    It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
    John H. Adair CPA | TrustRadius Reviewer

    Usability

    Coupa

    No score
    No answers yet
    No answers on this topic

    QuickBooks Online

    QuickBooks Online 7.9
    Based on 70 answers
    Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
    Michelle Jones | TrustRadius Reviewer

    Reliability and Availability

    Coupa

    No score
    No answers yet
    No answers on this topic

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 7 answers
    We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
    Anonymous | TrustRadius Reviewer

    Performance

    Coupa

    No score
    No answers yet
    No answers on this topic

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 5 answers
    There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
    Colleen Walker | TrustRadius Reviewer

    Support Rating

    Coupa

    No score
    No answers yet
    No answers on this topic

    QuickBooks Online

    QuickBooks Online 6.9
    Based on 67 answers
    Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Coupa

    No score
    No answers yet
    No answers on this topic

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 7 answers
    The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
    Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

    Alternatives Considered

    Coupa

    Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
    Robyn Mankoski | TrustRadius Reviewer

    QuickBooks Online

    I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
    Lukas Sundahl, MBA | TrustRadius Reviewer

    Scalability

    Coupa

    No score
    No answers yet
    No answers on this topic

    QuickBooks Online

    QuickBooks Online 10.0
    Based on 1 answer
    As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
    Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

    Return on Investment

    Coupa

    • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
    • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
    • Ease of use has led to mass adoption and more prompt processing of expenses
    Jess Pramov | TrustRadius Reviewer

    QuickBooks Online

    • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
    • QuickBooks Online supports all the key functions of our company's accounting team.
    • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
    Serguei Bykov | TrustRadius Reviewer

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