What users are saying about
Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
833 Ratings
Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

QuickBooks Online

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
833 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

QuickBooks Online

Quickbooks Online is super well suited for small business owners who are on the go and need access to their bookkeeping across multiple devices. You can leave the desktop and carry your books in your pocket for billing, invoicing, expensing, payroll any time, anywhere. I know there are time tracking plugins as well as other integrations that allow for your staff to submit reports directly to the software which is a brilliant addition.
Joel McAfee | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Coupa
QuickBooks Online
7.5
Pay calculation
Coupa
QuickBooks Online
8.1
Benefit plan administration
Coupa
QuickBooks Online
6.8
Direct deposit files
Coupa
QuickBooks Online
6.6
Salary revision and increment management
Coupa
QuickBooks Online
7.6
Reimbursement management
Coupa
QuickBooks Online
8.5

Customization

Coupa
QuickBooks Online
7.6
API for custom integration
Coupa
QuickBooks Online
8.0
Plug-ins
Coupa
QuickBooks Online
7.2

Security

Coupa
QuickBooks Online
8.7
Single sign-on capability
Coupa
QuickBooks Online
8.7
Role-based user permissions
Coupa
QuickBooks Online
8.6

Reporting & Analytics

Coupa
QuickBooks Online
8.1
Dashboards
Coupa
QuickBooks Online
8.1
Standard reports
Coupa
QuickBooks Online
8.2
Custom reports
Coupa
QuickBooks Online
8.0

General Ledger and Configurable Accounting

Coupa
QuickBooks Online
7.5
Accounts payable
Coupa
QuickBooks Online
8.2
Accounts receivable
Coupa
QuickBooks Online
8.5
Cash management
Coupa
QuickBooks Online
8.1
Bank reconciliation
Coupa
QuickBooks Online
8.2
Expense management
Coupa
QuickBooks Online
8.1
Time tracking
Coupa
QuickBooks Online
5.6
Fixed asset management
Coupa
QuickBooks Online
6.4
Multi-currency support
Coupa
QuickBooks Online
4.3
Multi-division support
Coupa
QuickBooks Online
7.8
Regulations compliance
Coupa
QuickBooks Online
6.9
Electronic tax filing
Coupa
QuickBooks Online
8.9
Self-service portal
Coupa
QuickBooks Online
8.2
Global Financial Support
Coupa
QuickBooks Online
6.8
Primary and Secondary Ledgers
Coupa
QuickBooks Online
7.2
Intercompany Accounting
Coupa
QuickBooks Online
7.6
Localizations
Coupa
QuickBooks Online
8.5
Journals and Reconciliations
Coupa
QuickBooks Online
7.8
Enterprise Accounting
Coupa
QuickBooks Online
8.3
Configurable Accounting
Coupa
QuickBooks Online
7.0
Centralized Rules Framework
Coupa
QuickBooks Online
8.0
Standardized Processes
Coupa
QuickBooks Online
8.0

Inventory Management

Coupa
QuickBooks Online
7.2
Inventory tracking
Coupa
QuickBooks Online
7.7
Automatic reordering
Coupa
QuickBooks Online
8.4
Location management
Coupa
QuickBooks Online
7.8
Manufacturing module
Coupa
QuickBooks Online
5.1

Order Management

Coupa
QuickBooks Online
7.8
Pricing
Coupa
QuickBooks Online
8.2
Order entry
Coupa
QuickBooks Online
8.7
Credit card processing
Coupa
QuickBooks Online
7.8
Cost of goods sold
Coupa
QuickBooks Online
8.0
Order Orchestration
Coupa
QuickBooks Online
7.6
End-to-end order visibility
Coupa
QuickBooks Online
8.5
Order exception Resolution
Coupa
QuickBooks Online
6.1

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

QuickBooks Online

  • The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
  • There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
  • We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
Jennifer Walschap | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

QuickBooks Online

  • Non-profit functionality for fundraising - I have to categorize accounts receivable as sales, and instead of being able to show collection of the sale and put the funds into our fundraising (income) account upon collection, I have to delete the sale and recategorize the expense as a fundraising
  • Reports could be more clearly labeled so I could find what I need better (e.g. being able to pull how much I paid a contractor by name).
  • Reconciliation of errors between bank and QuickBooks accounts - I make mistakes, I need to know there's an easy way to reset the account to zero our minor errors, but have not yet found the means to do so.
Dylan DeClerck | TrustRadius Reviewer

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 9.1
Based on 21 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 5.6
Based on 13 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht | TrustRadius Reviewer

Reliability and Availability

Coupa

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton | TrustRadius Reviewer

Performance

Coupa

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 2.3
Based on 6 answers
Not that overally impressed with the support when having issues with the app or desktop version. I lost my patience and at times just gave up and tried another process outside of QuickBooks. This is definitely something QuickBooks needs to work on improving as this could lose them customers in the long run. The benefits at the moment outweigh any of the frustrations I face.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Implementation Rating

Coupa

No score
No answers yet
No answers on this topic

QuickBooks Online

QuickBooks Online 5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

QuickBooks Online

I have not used any other products similar to QuickBooks Online. I have used it ever since we started our business. I tried the desktop app at one point, however, it constantly would shut down, so I think online is more reliable because you can log in anywhere.
Chloe Tollefson | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

QuickBooks Online

  • QBO allowed us to integrate with our CPA quickly, absolute must to keep in compliance with tax laws.
  • Having our books organized in QBO is critical for commercial bank loan officers if you need financing.
  • We are able to manage bookkeeping and accounting needs with no staff dedicated to that function - those are tangible cost savings.
Sandeep Malhotra | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Coupa
7.2
QuickBooks Online
7.8

Likelihood to Renew

Coupa
QuickBooks Online
9.1

Usability

Coupa
QuickBooks Online
5.6

Reliability and Availability

Coupa
QuickBooks Online
5.6

Performance

Coupa
QuickBooks Online
7.9

Support Rating

Coupa
QuickBooks Online
2.3

Implementation Rating

Coupa
QuickBooks Online
5.2

Add comparison