Cvent Surveys vs. Laserfiche

Cvent Surveys is well suited for gathering post-event data from the audience. It has easy reporting and gives information from the audience that we would not normally have without speaking to each potential attendee separately. The program also allows us to collect data on flight information using sub questions for attendees.

Laserfiche is well suited to the submission of simple routine reports to create a record repository. We use it for routine transport reports, audit reports, and anonymous citizen complaints. It creates a simple chronological record of routine events that can be reviewed and easily stored and recalled. Because the reports are in PDF format, it is not well suited to anything that needs to be imported into a common database or amended after submission.

Incentivized

• Allows for the creation of chapters to easily manage different components of a survey that are targeted to specific individuals based on their program or contractual interaction with our company.
• The canned reports available from within Cvent have proven most useful. We feel Cvent put a lot of thought into the most common operational types of reports that would benefit organizations without the need for producing adhoc reporting to meet the needs of creating valuable metrics.
• The invitation process for uploading an invitation file is extremely easy. If automation is not feasible at the given time for the organization, having the ability to upload an invitation file and send out surveys is extremely intuitive and quick.
• Training videos within Cvent have proven most effective when trying to solve a survey design problem. The videos are easy to locate and are very informative addressing all aspects of survey creation and design.
• Templates from within Cvent are most useful. Though customization is great and part of Cvent, we have found from an IT perspective, that the numerous templates Cvent provides have alwayw proven to be the easiest way to get our requestors their Survey within a relatively quick turn-around time frame.
• Email confirmation requirement. We feel this requirement within Cvent to insure that emails are being sent from a valid email address is crucial for our business from a customer satisfaction perspective, allowing our customers to realize the human factor behind the survey and as well as the ability to respond to individuals who reply to the survey invitation.
• Configuration and design elements from both the survey and email perspective are both intuitive and quick to use. Cvent guides you through the design process from beginning to end.
• Testing capabilities are incredible allowing for comments back to the development team as well as ease of importing or creating quick add respondents for assisting with the testing process.

• Laserfiche is easy to learn. Anyone, whether they have experience with IT or not, can learn how to use Laserfiche.
• Laserfiche Forms allows people to use the form without having each person needing to be fully licensed which saves money.
• Laserfiche Workflow and Forms can make processes quick, easy, and efficient, freeing up time so staff can get more work done.

Incentivized

• It was a little tough to find the correct survey report to print. Maybe make them a sub category at the top that has the breakdown for each type of survey.
• Having the option to automatically pop up surveys after a session, but also allow people to click into too.
• Giving incentives to filling out surveys. Feedback is key to have.

Incentivized

• While Laserfiche has some powerful development tools, it is difficult to manage configurations while promoting code across environments. For example, SQL connections and other environment specific resources have to be manually configured in each environment.
• Laserfiche forms are a newer addition to the product family and could use some product maturity. While easy to use for simple forms, once your forms become more complex, you need to accomplish tasks by heavy JavaScript coding.

Incentivized

Fortunately, the more integrated we become with Cvent, the easier it's going to get. As we've grown as an organization, we've also been able to launch additional events much easier with Cvent. My CEO wasn't too pleased with the addition of Cvent at first, but I definitely stuck up for our decision and it has paid off since

We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.

Incentivized

This program is so versatile to be able to do whatever is needed. There isn't a time that I have built a survey that hasn't done exactly what is needed. No matter how complicated the questions are, the data that is put out is easy for leadership to read and understand. That is what is needed. They shouldn't have to go through complex data and spend a lot of time trying to analyze it.

It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.

Incentivized

I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.

Incentivized

Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.

Incentivized

I have not needed to contact support before for this feature in Cvent. The support team for other features have been great though, so I will provide an answer for that. Cvent is on point with their customer care. They’re prompt and make sure the issue is fixed. They will also follow up with you to make sure everything is still working smoothly or if any additional help is needed

Incentivized

I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.

Incentivized

Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit. Courseware is well written and presented in an easy to follow and understand format.

Incentivized

I think Cvent surveys feel more secure. It is also a program that we are likely using for the event or meeting already, so it's nice to just use the same program for both things. Cvent surveys are an additional expense which isn't always ideal and can be a hard sell in comparison to other programs or just utilizing email

Incentivized

The core infrastructure of Laserfiche, and the end user experience, is vastly superior. OnBase has a TERRIBLE UI and administration console by comparison. The core architecture of OnBase is also more scattered, while all Laserfiche processes go through a single service. Overall, the Laserfiche product is easier and more intuitive to install, maintain, and use.

Incentivized

• Increased employee efficiency is a true statement for Cvent. It is efficient for both clients and sales representatives.
• It also has a faster lead conversion and notifies you as soon as a client has accepted a proposal.
• I would not say it has any negative impact at our company whatsover. Thank you Cvent for working so properly.

• Laserfiche has increased the efficiency of our sales reps by giving making all of the historical sales deal information very simple and fast to retrieve.
• Laserfiche has increased our efficiency with our AP department and gave department heads the ability to approve invoices where ever they are.
• I would say the biggest ROI came with the transparency of the order process for new deals. Before there would be numerous phone calls made daily to find out where an order was within the process, and now you can simply look at all deals at any time.

Incentivized