SolarWinds Dameware Remote Support (DRS) vs. LogMeIn Central by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds Dameware Remote Support (DRS)
Score 7.9 out of 10
N/A
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
LogMeIn Central by GoTo
Score 8.8 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
Pricing
SolarWinds Dameware Remote Support (DRS)LogMeIn Central by GoTo
Editions & Modules
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
LogMeIn Central
$80
per month (minimum 25 computers)
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)LogMeIn Central by GoTo
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)LogMeIn Central by GoTo
Considered Both Products
SolarWinds Dameware Remote Support (DRS)

No answer on this topic

LogMeIn Central by GoTo
Chose LogMeIn Central by GoTo
Dameware is a very good product and fantastic with server environments but personally doesn't come close to LogMeIn when talking about assisting users who are on different LANs all around the world. TeamViewer has a good product but prefer Logmein's dashboard and ease of use.
Chose LogMeIn Central by GoTo
I didn't select LogMeIn as it was too expensive for my needs. I spent weeks looking for an alternative and ended up using DameWare for local support and ConnectWise Control for unattended access, remote support, and meetings. Using both of these was cheaper than a single …
Chose LogMeIn Central by GoTo
The products that I have tested are either over complicated, required too much from the customer to initiate sessions or don't perform as well as LogMeIn. Even though I could possibly save money on a subscription to another product, I find the ease of use and consistency to …
Top Pros
Top Cons
Features
SolarWinds Dameware Remote Support (DRS)LogMeIn Central by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.5
65 Ratings
3% above category average
LogMeIn Central by GoTo
8.6
94 Ratings
4% above category average
Screen sharing10.053 Ratings9.687 Ratings
File transfer10.050 Ratings9.391 Ratings
Instant message7.947 Ratings8.662 Ratings
Secure remote access with Smart Card authentication8.516 Ratings9.314 Ratings
Access to sleeping/powered-off computers9.035 Ratings6.766 Ratings
Over-the-Internet remote session8.348 Ratings9.692 Ratings
Initiate remote control from mobile9.025 Ratings8.676 Ratings
Remote management of servers & workstations9.158 Ratings8.284 Ratings
Remote Active Directory® management7.239 Ratings8.534 Ratings
Centralized management dashboard8.238 Ratings8.180 Ratings
Session record8.55 Ratings9.145 Ratings
Annotations7.94 Ratings8.033 Ratings
Monitoring and Alerts8.75 Ratings8.955 Ratings
Multi-platform remote control7.231 Ratings8.060 Ratings
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User Ratings
SolarWinds Dameware Remote Support (DRS)LogMeIn Central by GoTo
Likelihood to Recommend
8.4
(66 ratings)
8.9
(94 ratings)
Likelihood to Renew
9.0
(13 ratings)
8.5
(3 ratings)
Usability
9.0
(10 ratings)
9.2
(82 ratings)
Availability
9.0
(1 ratings)
9.5
(80 ratings)
Performance
8.5
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(9 ratings)
8.2
(4 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
5.0
(8 ratings)
8.2
(2 ratings)
Configurability
9.5
(2 ratings)
-
(0 ratings)
Ease of integration
9.5
(2 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.5
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
SolarWinds Dameware Remote Support (DRS)LogMeIn Central by GoTo
Likelihood to Recommend
SolarWinds
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
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GoTo (formerly LogMeIn)
LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).
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Pros
SolarWinds
  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Read full review
GoTo (formerly LogMeIn)
  • IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
  • It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
  • It expands to meet the demands of expanding companies and can handle a higher volume of devices.
Read full review
Cons
SolarWinds
  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Read full review
GoTo (formerly LogMeIn)
  • It could pull up the user's login in addition to the hostname
  • Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
  • Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer
Read full review
Likelihood to Renew
SolarWinds
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
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GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
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Usability
SolarWinds
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
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GoTo (formerly LogMeIn)
It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.
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Reliability and Availability
SolarWinds
Yes, always available.
Read full review
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
Read full review
Performance
SolarWinds
The application always seems responsive to me
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Support Rating
SolarWinds
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
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GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Read full review
In-Person Training
SolarWinds
It was excellent
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Online Training
SolarWinds
The videos were more than sufficient to learn the product
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Implementation Rating
SolarWinds
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
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GoTo (formerly LogMeIn)
It was smooth
Read full review
Alternatives Considered
SolarWinds
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Read full review
GoTo (formerly LogMeIn)
LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.
Read full review
Scalability
SolarWinds
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Return on Investment
SolarWinds
  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Read full review
GoTo (formerly LogMeIn)
  • Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
  • Its compliant with many security policies. Hence boost security for our clients and end users.
  • The downtime was very low, hence making it more reliable and top-notch.
Read full review
ScreenShots

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices