Datto RMM vs. LogMeIn Resolve

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Datto RMM
Score 7.3 out of 10
N/A
Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.N/A
LogMeIn Resolve
Score 8.0 out of 10
N/A
LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Pricing
Datto RMMLogMeIn Resolve
Editions & Modules
No answers on this topic
Remote Access
$29
per month
Remote Support Plus
$55
per month
Standard
$70
per month
Premium
Contact Sales
Offerings
Pricing Offerings
Datto RMMLogMeIn Resolve
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
Datto RMMLogMeIn Resolve
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Datto RMMLogMeIn Resolve
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Datto RMM
1.0
1 Ratings
152% below category average
LogMeIn Resolve
-
Ratings
Virtualization monitoring1.01 Ratings00 Ratings
IT Asset Discovery1.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Datto RMM
1.0
1 Ratings
152% below category average
LogMeIn Resolve
-
Ratings
Remote monitoring1.01 Ratings00 Ratings
Network device monitoring1.01 Ratings00 Ratings
Activity Monitoring1.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Datto RMM
1.0
1 Ratings
153% below category average
LogMeIn Resolve
7.4
25 Ratings
1% below category average
Patch Management1.01 Ratings7.425 Ratings
Policy-based automation1.01 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Datto RMM
1.0
1 Ratings
149% below category average
LogMeIn Resolve
8.5
49 Ratings
21% above category average
Attended device access1.01 Ratings9.248 Ratings
Unattended device access1.01 Ratings8.041 Ratings
Mobile device access1.01 Ratings7.933 Ratings
Virtual device access1.01 Ratings8.336 Ratings
Multiple-display support1.01 Ratings8.740 Ratings
Multiple concurrent sessions1.01 Ratings9.142 Ratings
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Datto RMMLogMeIn Resolve
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User Ratings
Datto RMMLogMeIn Resolve
Likelihood to Recommend
1.3
(6 ratings)
8.2
(107 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(15 ratings)
Usability
1.0
(1 ratings)
8.7
(87 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
Datto RMMLogMeIn Resolve
Likelihood to Recommend
Kaseya
It is a great tool for end systems management and monitoring. It has generally served well and can assist inmanaginf the devices for multiple clients / sites as needed. Remote control software leave alot to be desired and can be greatlly improved. Great for creating systems policies and providing basic end systems management.
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GoTo (formerly LogMeIn)
Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.
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Pros
Kaseya
  • Script jobs are easy to write up and quick to push out.
  • It gathers a lot of data regarding the machine.
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GoTo (formerly LogMeIn)
  • I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
  • Help end users with new programs and show them how to use them remotely.
  • Fix
  • Trouble shoot computer problems remotely without needing to drive to the location of the computer.
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Cons
Kaseya
  • The Splashtop streamer in the Remote Tools breaks frequently
  • The New UI is feature-rich, but not intuitive to set up. You CAN find a way to show all of the information you need, but you may need to reach out to support to get there
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GoTo (formerly LogMeIn)
  • The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
  • The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
  • Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
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Likelihood to Renew
Kaseya
No answers on this topic
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Usability
Kaseya
In my opinion, Datto RMM fails at almost everything you throw at it.
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GoTo (formerly LogMeIn)
From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.
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Reliability and Availability
Kaseya
No answers on this topic
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
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Performance
Kaseya
No answers on this topic
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Support Rating
Kaseya
No answers on this topic
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
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Implementation Rating
Kaseya
No answers on this topic
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Alternatives Considered
Kaseya
Both Datto and SolarWinds leave a lot to be desired but from a technological aspect, but SolarWinds products are substantially better. At least when they aren't being hacked. SolarWinds was an intuitive design with some decent features that made management much more seamless and, well profitable. Datto products are nearly impossible to implement out of the box and even after months of customization, their RMM products were terrible.
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GoTo (formerly LogMeIn)
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.
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Return on Investment
Kaseya
  • It has reduced our support costs significantly
  • Allowed us to add great value to our service offering
  • Documentation became easier as it allowed us to standardize configurations across multiple sites
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GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
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ScreenShots

LogMeIn Resolve Screenshots

Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board