Datto SIRIS vs NinjaOne Formerly NinjaRMM

• Simple agent setup for new machines to be protected. A new machine can be setup on the server in under a minute whether it be a Linux or Windows based machine.
• Local virtualization on the Datto is quick to start up. After a physical problem with a server I had the machine locally virtualized on the Datto before users had a chance to report service issues to me.
• Nothing to do on my end to get backups shifted to offsite data center. Schedules are setup for each machine or group of machines and I sleep well knowing all our backups are safely stored offsite.

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• Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
• Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
• Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.

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• Initial backup sync: The downside to the cloud backup is that, if you have a lot of data, you need an external hard drive to seed to the cloud. And you usually have to request this after you've already got everything else working.
• Unsyncing: We have pretty decent bandwidth, but with 8TB of data, we'd get syncing issues with the cloud servers every 3 months or so. The only way to address it was to request another external drive and resync it, but that also meant losing the older data.
• Availability and support: Datto only operates through MSPs and VARs, and will not help you directly without putting in a ticket with your provider. This causes delays, and extra epenses, and if you grow beyond the need for an MSP, you have to keep them around for at least that piece.

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• I would really like the Dark Mode they have been promising on their roadmap for some time
• The ability to have multiple technicians connect to a splashtop session would be nice
• The ability to configure all splashtop settings through the main console would be helpful

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• We've saved some money by consolidating backups offsite to the one appliance and letting it store backups in one location offsite, rather than trying to maintain several different platforms or connections.
• Negatively, since the appliance doesn't expand in storage, we've got sunk costs into this unit and will have to move to something else to continue growing. I work in healthcare and we can't just purge charts and stop backing up information, I've got to expand my ability to back up that information.

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• Ninja allows us to run without active directory which is a very positive impact on ROI
• The lack of all the Apple tools we need is a negative impact on ROI as we have to invest time or other tools to accomplish tasks we could with Ninja
• Ninja includes Teamviewer which is a powerful remote management tool by itself

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