Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DocLink
Score 6.6 out of 10
N/A
DocLink is an integrated document management system from Altec headquartered in Laguna Hills, California.N/A
SAP Concur
Score 8.2 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per month
Pricing
DocLinkSAP Concur
Editions & Modules
No answers on this topic
Concur Travel and Expense
$9.00
per report (average price)
Offerings
Pricing Offerings
DocLinkSAP Concur
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DocLinkSAP Concur
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
DocLinkSAP Concur
Expense Management
Comparison of Expense Management features of Product A and Product B
DocLink
-
Ratings
SAP Concur
8.3
283 Ratings
0% below category average
Employee Expense Reporting00 Ratings8.4278 Ratings
Corporate Card Reconciliation00 Ratings8.2203 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
DocLink
-
Ratings
SAP Concur
8.1
239 Ratings
1% below category average
Customizable Approval Policies00 Ratings8.1204 Ratings
Financial Document Management00 Ratings8.5171 Ratings
Payment Status Tracking00 Ratings8.3208 Ratings
Payment Audit Trail00 Ratings8.2187 Ratings
Duplicate Bill Detection00 Ratings7.8166 Ratings
Advanced OCR00 Ratings7.8147 Ratings
Electronic Funds Transfer00 Ratings8.2138 Ratings
Best Alternatives
DocLinkSAP Concur
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Dext Prepare (with Receipt Bank)
Dext Prepare (with Receipt Bank)
Score 9.6 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.4 out of 10
Rippling
Rippling
Score 8.9 out of 10
Enterprises
Conga Composer
Conga Composer
Score 9.3 out of 10
Webexpenses
Webexpenses
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DocLinkSAP Concur
Likelihood to Recommend
8.2
(9 ratings)
8.2
(759 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(31 ratings)
Usability
9.0
(1 ratings)
8.4
(74 ratings)
Availability
-
(0 ratings)
9.0
(10 ratings)
Performance
8.0
(1 ratings)
9.0
(7 ratings)
Support Rating
-
(0 ratings)
8.2
(37 ratings)
In-Person Training
-
(0 ratings)
7.7
(4 ratings)
Online Training
-
(0 ratings)
9.1
(5 ratings)
Implementation Rating
-
(0 ratings)
9.0
(10 ratings)
Configurability
-
(0 ratings)
9.0
(5 ratings)
Ease of integration
9.0
(1 ratings)
9.0
(49 ratings)
Product Scalability
-
(0 ratings)
8.2
(49 ratings)
Vendor post-sale
-
(0 ratings)
5.0
(6 ratings)
Vendor pre-sale
-
(0 ratings)
5.9
(5 ratings)
User Testimonials
DocLinkSAP Concur
Likelihood to Recommend
Altec
It's a great tool that works well to automate processes and, once set up, reduce admin time on things like tracking the approval process. However, it can be challenging to initially set up because it requires an understanding of the process in the first place. We have a team of business analysts who work for us so one of them was assigned to understand our own internal processes and then set up the relevant workflows. I think without this we might have struggled. We also each use the expense receipt feature which is great. You can in a receipt and using OCR the expense forms are automatically populated. You do need to manually check it but this saves a lot of time in filling in forms. As we now have a workflow in place it is straightforward to submit your monthly expense report for approval straight afterward. The document tracking feature is good too - who has seen, worked on, or needs to see the document. It means we were able to stop using Slack.
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SAP Concur
SAP Concur works very well to book travel. It provides several options for airlines, hotels and cars. Automatically updates the calendar. Reminds to complete relevant subsequent activities. The app allows to capture the receipts and amounts very easily. While reconciliation this becomes very easy and fast. It allows to capture tips and one can manually update the amount.
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Pros
Altec
  • Maintains all scanned and processed documents since we converted from paper files. 13 years and counting for our company.
  • Able to create custom folders or "workflows" with specific permissions.
  • Able to quickly search using a wide variety of search parameters.
  • Allows the user to make notations, highlights, and digital stamps for future reference.
  • Allows the user to scan or drag and drop documents into the program and will convert to the acceptable format (ie: PDF will convert to TIF).
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SAP Concur
  • SAP Concur has mobile applications for iOS and Android devices.
  • It offers capabilities that automate complex and repetitive accounting processes.
  • In addition, SAP Concur offers invoice, travel, and expense modules in one place.
  • It eradicates errors when paying vendors by matching POs, invoices, and receivables.
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Cons
Altec
  • Search engine can be enhanced to provide better results.
  • The workflow module can be made simpler.
  • Sometimes a little slow to load all the information.
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SAP Concur
  • For a new user of SAP Concur, it becomes difficult to file the first reimbursement as that person is new to the application and probably, one needs to to go through the instructions to get used to it. So, user interface can be improved and could be tried to make more interactive. Other than that, it's all good to go.
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Likelihood to Renew
Altec
No answers on this topic
SAP Concur
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
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Usability
Altec
DocLink is VERY user-friendly! The daily functions are easily taught to non-financial individuals. It's easy to understand and easy to manipulate with a simple, functional layout. The Administrative module is not too complicated, but it would be more effective if there was a more thorough "help" section or an online forum for users. All of my knowledge is self-taught, trial and error, but it would be helpful for a new user to have an online resource to address questions or issues.
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SAP Concur
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
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Reliability and Availability
Altec
No answers on this topic
SAP Concur
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
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Performance
Altec
DocLink is quite reliable and effective. Scanned documents are easy to read with very slight loss of integrity. Pages load quickly with occasional lag loading very large files. We use DocLink with MS Dynamics SL, and the two systems perform well together without much interruption or ambiguity in the process. One issue we have is in relation to the number of licenses and issues we have when a session will not close upon exit, thus suspending an available license rendering it unusable. Although very infrequent, IT has had to manually "end" a session to clear the license.
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SAP Concur
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
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Support Rating
Altec
No answers on this topic
SAP Concur
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
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In-Person Training
Altec
No answers on this topic
SAP Concur
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
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Online Training
Altec
No answers on this topic
SAP Concur
I can use it after that training, so it fits the purpose.
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Implementation Rating
Altec
No answers on this topic
SAP Concur
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
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Alternatives Considered
Altec
Document sender u can only send one at a time, doclink sends mass emails all at once and can archive all your documents, making it a complete solution.
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SAP Concur
Expensify and Zoho Expense work for small and mid-size businesses. Big multinationals do not receive benefits from the apps. Coupa is good as a solution for organizations with non-SAP leading systems. If you plan to use SAP ERP as the main/lending system then SAP Concur is the best solution, mainly for its native integration with SAP ecosystem.
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Scalability
Altec
No answers on this topic
SAP Concur
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
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Return on Investment
Altec
  • Now set up it has significantly reduced admin time for everyone. I would say on average 1-2 hours per month per staff member spent on expense forms and submissions.
  • Cancelled paid version of slack as no longer needed.
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SAP Concur
  • Concur's automation has produced impressive efficiency improvements, which have decreased the time and effort required for expense management.
  • Manual errors and policy violations have decreased, which has led to cost savings.
  • We now adhere to corporate regulations better, which lowers risks thanks to Concur's policy compliance checker.
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ScreenShots

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app