DonorPerfect vs. Raiser's Edge

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DonorPerfect
Score 8.0 out of 10
N/A
DonorPerfect is a fundraising software solution, used by fundraisers to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect supports monthly giving success. Dashboard analytics and reporting provide insight into what drives donations, and organizations can send personalized email communications through Constant Contact to donors and supporters. Integrated online forms automatically enter gift information into the…
$99
per month
Raiser's Edge
Score 7.9 out of 10
N/A
N/AN/A
Pricing
DonorPerfectRaiser's Edge
Editions & Modules
CORE
$99.00
per month
PLUS
$199
per month
PRO
$649
per month
No answers on this topic
Offerings
Pricing Offerings
DonorPerfectRaiser's Edge
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DonorPerfectRaiser's Edge
Considered Both Products
DonorPerfect
Chose DonorPerfect
We switched from The Raisers Edge to DonorPerfect. It is much more user-friendly and much easier to use. The support with DonorPerfect was better (at least for our organization) than The Raisers Edge. The Raisers Edge was a complicated system necessitating intense, …
Chose DonorPerfect
I have used Raiser's Edge for many years and was extremely familiar with the product, when I moved to another nonprofit organization that was using DonorPerfect, I needed to get up to speed on DonorPerfect, including the terminology. DonorPefect does a lot of things that RE …
Chose DonorPerfect
DonorPerfect stacks well up against other software. It is competitively priced, stable having been in business for many years. Always looking to update and improve its product.
Chose DonorPerfect
Easier user interface and much better support of starting the product.
Chose DonorPerfect
We needed a multi-user program that was preferably accessible outside of the office. Raiser's Edge could not provide that at a price we could afford. In fact, the one-user desktop version was a financial stretch for us. While at the time (2003), DonorPerfect did not have all …
Chose DonorPerfect
DonorPerfect isn't as flexible as some, and doesn't have all the volunteer management functionality of a volunteer-focused database. But for integrating donor and volunteer records, it meets all of our needs.
Raiser's Edge
Chose Raiser's Edge
Raiser’s Edge is by far the most powerful tool in its price range. With constant development, partners with plug-in options and multiple consultant alternatives, there is nothing else available in the same price range. It has good support, customer success managers to aid you …
Chose Raiser's Edge
It provides a complete package without any needs missing. We are able to do everything we need to do within one database.
Top Pros
Top Cons
Best Alternatives
DonorPerfectRaiser's Edge
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
Bloomerang
Bloomerang
Score 9.1 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10
Bloomerang
Bloomerang
Score 9.1 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DonorPerfectRaiser's Edge
Likelihood to Recommend
7.0
(94 ratings)
7.0
(82 ratings)
Likelihood to Renew
10.0
(9 ratings)
6.2
(27 ratings)
Usability
9.1
(11 ratings)
9.0
(10 ratings)
Availability
9.5
(2 ratings)
8.0
(3 ratings)
Performance
9.5
(2 ratings)
-
(0 ratings)
Support Rating
8.0
(32 ratings)
7.6
(19 ratings)
In-Person Training
7.5
(2 ratings)
-
(0 ratings)
Online Training
9.0
(2 ratings)
-
(0 ratings)
Implementation Rating
5.5
(7 ratings)
5.9
(5 ratings)
Configurability
7.5
(2 ratings)
-
(0 ratings)
Ease of integration
7.5
(2 ratings)
-
(0 ratings)
Product Scalability
7.8
(2 ratings)
-
(0 ratings)
Vendor post-sale
7.2
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.5
(2 ratings)
-
(0 ratings)
User Testimonials
DonorPerfectRaiser's Edge
Likelihood to Recommend
SofterWare
I love that I can integrate with Donor Search to learn about a person's past giving history to learn more about their interests. DonorPerfect also lets us upload a photo of our donors so we can easily identify them when they visit us or Attend a function. I wish the photo upload offered a larger image and multiple images, some donors send me pics of their visits and pets and it would be great to also store those right in their DP account.
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Blackbaud
Raisers Edge is outstanding for storing and reporting on constituent data and communications. There are many options for creating methods of tracking by different information included and also for creating personalized tracking methods.
Raisers Edge is not very well suited for an organization that also has a gift shop and visitors center. Allowing membership admission and item sales is not practical.
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Pros
SofterWare
  • DonorPerfect is extremely customizable in every possible way. I love that you can customize what you see when you view a donor's record and how you see it. Fields can be active or hidden, and arranged in any way you choose. In addition, you can create custom fields and parameters, which can be used to enter text freely, as a drop-down box, or as selections with check boxes. The other awesome thing about the options for customization is that you can add, remove, or change fields at ANY time. My organization has used DonorPerfect for over 10 years, but just a few days ago, I added a field to the main screen in our donor records that is now relevant and helpful to my colleague and me as we work together. I feel like the possibilities are limitless in making it DonorPerfect your specific needs.
  • DonorPerfect reports are extremely versatile, and can literally be created to produce any data set imaginable. You can create, name, rename, save, and delete any reports in your profile. You can run very broad, lengthy reports, (which generate surprisingly quickly!), or very specific, detailed reports. You can create and save filters for quick use, or start from scratch each time you run a report.
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Blackbaud
  • Raiser's Edge is good in allowing detailed categorizations for donations - Funds/Campaigns/Appeals/Packages
  • Raiser's Edge has good query functioning and is helpful in pulling lists and segments of constituents and donations
  • The variety of detail across sections (Gifts/Bios/Actions) is helpful for recording and archiving constituent information
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Cons
SofterWare
  • It could provide some of the standard reports fundraisers need as canned reports
  • It could provide optional salutations so you could mail to only one person - not both
  • It could enable us to set up monthly giving categories without using their donation program
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Blackbaud
  • Data posting to Financial Edge (FE) is limited and complicated to understand (took us time to adjust). The posting report does not have enough info: Appeal, campaign and who posted to FE. In genereral, RE/FE integration is not explained by Blackbaud properly, we had to figure out everything on the go.
  • Volunteer module is a bit cumbersome; some fields have duplicate fields in the event module; the identical information ends up being recorded in two different places.
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Likelihood to Renew
SofterWare
It is by far the most cost-effective
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Blackbaud
There are many CRM tools on the market however Raisers Edge especially with NXT offers everything you need in one database. It’s a little pricey however Blackbaud support is super helpful and they offer so many tools and add ins.
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Usability
SofterWare
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
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Blackbaud
it does lots of things well (prospect tracking and event management), some things FANTASTIC (gift records and donations and relationships). It is rigid enough for the database administrator to maintain good clean data, but flexible enought for customization across organizations so specific data can be kept as needed for YOUR specific organization needs.
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Reliability and Availability
SofterWare
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
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Blackbaud
Since the software is expensive to use, only so many people are able to active users at once. There are times when I may have to wait or ask another user to log out so that I may log in.
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Performance
SofterWare
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
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Blackbaud
No answers on this topic
Support Rating
SofterWare
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
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Blackbaud
For most users, only chat support is available. There is a phone number, but it is very labor-intensive to get someone on the phone, and the chat does not include an easy way to screen share. Those sessions need to be scheduled in advance and almost begged for; the chat line always has a long wait time, and sometimes it seems their support personnel is chatting with more than one client at a time.
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In-Person Training
SofterWare
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
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Blackbaud
No answers on this topic
Online Training
SofterWare
It was decent.
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Blackbaud
No answers on this topic
Implementation Rating
SofterWare
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
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Blackbaud
It's critically important to consider where you are taking your fundraising efforts and strategy, and to collaborate closely with other departments who will also use RE. I would strongly recommend that you investigate best practices -both from Blackbaud (theory) and with other organizations (practice) - to create a user manual and guide for RE within your organization
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Alternatives Considered
SofterWare
I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and I couldn't justify the ROI to myself. But DonorPerfect has continued to add to what they offer and I was glad I never changed platforms.
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Blackbaud
Salesforce has a more modern feel and I felt that it was easier to perform functions beyond the basics, such as running reports for analysis, on Salesforce. But The Raisers Edge already existed at my company and given that I only needed it for basic functions and did not need much training to do those, I decided to use The Raisers Edge.
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Scalability
SofterWare
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
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Blackbaud
No answers on this topic
Return on Investment
SofterWare
  • Positive - using a standard Donor management system across a wide geographic area has reduced our infrastructure costs and training requirements
  • Negative - We are not realizing the full potential of our donors because we are missing opportunities for engagement, and missing connections and opportunities because DonorPerfect's limitations.
  • Negative - Limited/poorly implemented API has significantly increased our development costs as we struggle to implement DonorPerfect data with other internal systems.
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Blackbaud
  • It takes longer than necessary to do things so that makes it cost more staff time to complete the work we need. One example is with online gifts since you can't import these into a batch we have to manually add all of the online gifts which is time consuming.
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ScreenShots