What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
196 Ratings

Fuze

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
196 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Feature Set Ratings

    Cloud PBX

    7.3

    Fuze

    73%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    Fuze ranks higher in 5/5 features

    Hosted PBX

    7.2
    72%
    77 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.1
    71%
    72 Ratings
    N/A
    0 Ratings

    User templates

    6.8
    68%
    59 Ratings
    N/A
    0 Ratings

    Call reports

    7.5
    75%
    91 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.1
    81%
    106 Ratings
    N/A
    0 Ratings

    Call Management

    7.5

    Fuze

    75%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    Fuze ranks higher in 4/4 features

    Answering rules

    7.3
    73%
    98 Ratings
    N/A
    0 Ratings

    Call recording

    7.0
    70%
    88 Ratings
    N/A
    0 Ratings

    Call park

    7.7
    77%
    72 Ratings
    N/A
    0 Ratings

    Message alerts

    7.9
    79%
    92 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.2

    Fuze

    82%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    Fuze ranks higher in 2/2 features

    Video conferencing

    7.8
    78%
    76 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.6
    86%
    89 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.3

    Fuze

    83%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    8.2
    82%
    93 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.4
    84%
    76 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Fuze is rated higher in 1 area: Likelihood to Recommend
    • Vonage Business Communications is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    7.4

    Fuze

    74%
    115 Ratings
    4.1

    Vonage Business Communications

    41%
    22 Ratings

    Likelihood to Renew

    7.2

    Fuze

    72%
    20 Ratings
    10.0

    Vonage Business Communications

    100%
    1 Rating

    Usability

    7.4

    Fuze

    74%
    12 Ratings
    7.5

    Vonage Business Communications

    75%
    2 Ratings

    Availability

    8.8

    Fuze

    88%
    4 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Performance

    8.0

    Fuze

    80%
    4 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Support Rating

    7.1

    Fuze

    71%
    161 Ratings
    8.5

    Vonage Business Communications

    85%
    20 Ratings

    In-Person Training

    8.0

    Fuze

    80%
    2 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Online Training

    9.0

    Fuze

    90%
    2 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Implementation Rating

    7.9

    Fuze

    79%
    186 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Product Scalability

    7.6

    Fuze

    76%
    3 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Likelihood to Recommend

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
    Howard Feist | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
    Brian Duffy | TrustRadius Reviewer

    Pros

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
    Wendy Wilcox | TrustRadius Reviewer

    Vonage Business Communications

    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Nate Casimiro | TrustRadius Reviewer

    Cons

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    • They do not take billing support calls. Online chat only. That can be dicey.
    • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
    • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
    Philip Schmitz, CIC | TrustRadius Reviewer

    Pricing Details

    Fuze

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $15 per month

    Fuze Editions & Modules

    Edition
    US Outbound$0.021
    Fuze Meetings$152
    1. Per Minute
    2. Per User/Per Month
    Additional Pricing Details
    https://www.fuze.com/fuze-plans

    Vonage Business Communications

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Vonage Business Communications Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Fuze

    Fuze 7.2
    Based on 20 answers
    Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 10.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    Fuze

    Fuze 7.4
    Based on 12 answers
    Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
    D. SKye Hodges | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 7.5
    Based on 2 answers
    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Parker Green | TrustRadius Reviewer

    Reliability and Availability

    Fuze

    Fuze 8.8
    Based on 4 answers
    We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Performance

    Fuze

    Fuze 8.0
    Based on 4 answers
    Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
    D. SKye Hodges | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Fuze

    Fuze 7.1
    Based on 161 answers
    Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
    John Dennis | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 8.5
    Based on 20 answers
    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Andrea Vahoua | TrustRadius Reviewer

    In-Person Training

    Fuze

    Fuze 8.0
    Based on 2 answers
    At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
    D. SKye Hodges | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Online Training

    Fuze

    Fuze 9.0
    Based on 2 answers
    Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
    D. SKye Hodges | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Fuze

    Fuze 7.9
    Based on 186 answers
    Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
    Danielle Bulla | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Fuze

    Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
    Justin Lacroix | TrustRadius Reviewer

    Vonage Business Communications

    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Elvin Thomas | TrustRadius Reviewer

    Scalability

    Fuze

    Fuze 7.6
    Based on 3 answers
    Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
    D. SKye Hodges | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Fuze

    • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
    • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
    Mikey Romero | TrustRadius Reviewer

    Vonage Business Communications

    • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
    • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
    Anonymous | TrustRadius Reviewer

    Add comparison