GoCo vs. Paycom

It's great for a small company who needs an easy way to save employee data. It's harder to use if you have complex needs or compliance. I often find I know more about HR-related things than our customer support representative, and they're unable to share how GoCo will comply with legal changes.

Incentivized

The system contains a vast amount of information, and the entire thing flows seamlessly from one form to the next. When you set things up properly, you can automate several other entries to be updated by just changing one piece of data. The system speeds up your own processes and can reduce your workload in an instant.

• Support staff is ready to respond with any questions I have.
• Communication about new offerings and ways to make things easier is great.
• Site is very user friendly and easy to find what I'm/staff is looking for.

• Their software is top notch! Extremely user friendly.
• Their customer service is great. You most always speak to the same person on your "team" they designate to you.
• They have so many "standard" reports set up in their system, ones so specific, you would think they know HR a little ;)
• Year End Tax time, has been breeze with Paycom. W2's come with no issues, reporting, etc.
• Their benefit coordinators are extremely knowledgable of benefits and they make enrollments so seamless!

Incentivized

• Handling exceptions for staff PTO requests for employees in their 90 day probationary period
• Ease of managing different hourly work week exceptions

Incentivized

• GL set up can be clunky until you understand how it works.
• Be able to edit document types. I made an entire document then realized I attached it incorrectly and had to start over.
• Advanced Report Writer would be nice to combine multiple areas into one report easily.

Incentivized

We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.

Incentivized

We are very pleased with the product and the support we receive when we have a question or a request. We have been assigned specific support members who know our business and our expectations. Our employees find the platform to be user-friendly and self-explanatory which reduces the number of questions that our HR team has to field.

Incentivized

The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!

Incentivized

They are very dependable and I have never experience any outages

Incentivized

Yes, Paycom's performance is excellent, no issues.

Incentivized

GoCo has done a great job of being responsive to us in working through issues in the system.

Incentivized

Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.

Incentivized

They were a sales person and not really a good trainer.

Incentivized

All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

GoCo was my first choice during the selection process. It was the most user friendly. It has the cleaned appearance. The staff was easy to communicate with. And as a small non-profit, the pricing was good.

The company already had the system in place when we merged with them. Upon learning the new system and transferring all the data correctly, I found it was easy to use, navigate and control. Even though I left that company there were very good products that I wished the new system had and don't. Honestly there is no system that will work 1000% as the data entered sometimes is not correct.

Incentivized

They are not able to meet our current needs

Incentivized

• We save so much time when onboarding new employees
• We look much more organized and professional in the new hire process (because we are, thanks to GoCo)

• Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas.
• Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones.
• Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom.

Incentivized