Likelihood to Recommend
We have really enjoyed using GoCo for our HR needs. It has suited us well after we switched from
. Initially we did not have good support with the rep from One Digital who served as our GoCo broker partner. However, we have a new rep who has been very responsive and helpful when employees have had benefit questions or issues with coverage.
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We serve individuals with developmental disabilities and have a small business. We have found this software to be extremely helpful in that it takes less time to do payroll and all the human resources and payroll are in one system which makes it easier so we don't have errors in using two systems
Read full review Pros User interface Implementation Ease of use Read full review Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy. Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid. Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous. Received thorough personal instruction/training on the use of the online software program. Read full review Cons Handling exceptions for staff PTO requests for employees in their 90 day probationary period Ease of managing different hourly work week exceptions Read full review I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them. Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs. We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation. Read full review Likelihood to Renew
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review Usability
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review Reliability and Availability
They are very dependable and I have never experience any outages
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It is a solid product and was out first payroll software that we have used
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GoCo has done a great job of being responsive to us in working through issues in the system.
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Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Read full review In-Person Training
They were a sales person and not really a good trainer.
Read full review Online Training
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Read full review Implementation Rating
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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GoCo is a little less expensive than other options and works pretty well overall
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In my 23 year career in HR, I have used
, ADP, Ultipro, SAP, Workday, and Paycom. The first part of my career I used
, ADP, Ultipro, and SAP products. I then used Paycom for 8 years at 2 different organizations and really enjoyed its functionality and support. I changed jobs and was excited because they were doing an implementation of Workday(moving away from ADP) and there had been a lot of hype around Workday over the years. Using ADP while they were working on the Workday implementation brought back a lot of memories from 10 years earlier. ADP support is less than desirable, clunky, modules didn't talk to each other, reporting in separate modules that you have to combine, and difficult to navigate. After the Workday implementation, I realized that it is not end user friendly, you have to build in the functionality, support was not great, processes were cumbersome, and all reporting had to be built to work. After 2 years using Workday, I changed jobs and my current job had Paycom . I am a department of 1 and am thrilled to have full control on the setup and implementation of additional modules with support when I need it. Automation of nearly everything helps me manage a workforce without needing to add headcount in HR. I am more appreciative now of Paycom after the latest experience I had with ADP and Workday. My Client Relations Representative is very knowledgeable in the system and very helpful. The Support Specialists are there to help with any issues that you may encounter and work towards quick resolution. Paycom is my HR team!
Read full review Scalability
They are not able to meet our current needs
Read full review Return on Investment Simplify payroll Simplify New hire onboarding Difficulty with new laws during covid Read full review We no longer have a full-time HR manager. The duties are split between a Controller and another manager-reduced costs-all in an $80,000/year savings. Employee self-management of benefits enrollments eliminated manager support for the process. It's completely self-administered by the employee, probably saves 80 hours of administrative work at a minimum and eliminating any chance that management makes an error on the employee's record. Read full review ScreenShots