Google Chat vs. Slack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Chat
Score 7.9 out of 10
N/A
Google Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.N/A
Slack
Score 9.1 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$8.75
per month per user
Pricing
Google ChatSlack
Editions & Modules
No answers on this topic
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Google ChatSlack
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
Google ChatSlack
Considered Both Products
Google Chat
Chose Google Chat
Google Hangouts is the better app for saving chats. With Slack, you'll need to buy a premium license and if your team reaches more than 20 members then things can get expensive. Slack may be cheaper initially but as soon as somebody adds new employees or contractors they will …
Chose Google Chat
The main reason why we chose it - the overall G Suite solution, that we bought. We have Google Calendar, GMail & Chat built in. In order not to waste money - we decided to use Google Chat. It works fine, however, as said before, if you had experience with Slack - then you might …
Chose Google Chat
Slack is actually expensive for larger teams, and their free plan has limitations on message history and file storage so that is the we moved to Google Chat.
Chose Google Chat
Slack has a few more features than Google Chat. Slack, for a long time, had thread chats that grouped a thread of thoughts together, making the main chat group space a lot less cluttered. A while back, Google Chat implemented a similar thing in a different but similar way, …
Chose Google Chat
It doesn't need to much to get started if you have a personal Google account. If you have a business account setup by your organization, you need permissions to use it, however this is something good to have this customizable part from Google Chat. We can create groups, attach …
Chose Google Chat
Google hangout is very easy to install and you do not have to purchase this feature additionally, this comes with the google product. You can use this product even without installing the additional software. You can work while chatting with your colleagues easily. It can work …
Slack
Chose Slack
Slack offers better chat then Google Chat for mobile devices AWS the Slack chat bot is more informative and efficient to use Azure dev ops and Slack are great to have side by side
Chose Slack
I absolutely hate Microsoft Teams, I dislike Google Chat, I really like Slack. The main reason for that rating boils down to UI and usability. At my company, we have to use teams and chat still when we are interacting with customers or certain other departments within the …
Chose Slack
I think obviously Slack is much much better than Google Chat, in my previous organisation, we used to communicate everything via Google Chat or email or Google meet, it was difficult to manage because those application combined had less options and features than Slack.
Chose Slack
Teams always crashes and the 2 steps authentication was really annoying to go through. I liked Google Chat but Slack is more user friendly
Chose Slack
Slack is a much more robust solution (in the case of Google Chat), and must easier to use than something like Microsoft Teams (which is a literal nightmare to use, not to mention expensive!). I would choose slack every day of the week, and I believe my coworkers would too.
Chose Slack
Slack offers a fresh look and feel, and has felt more natural and engaging when compared to Teams or Google Chat. Teams felt heavy and less intuitive while G Chat lacks integrations and community feel. Slack strikes a balance by being simple enough for everyday use while strong …
Chose Slack
Having had a lot of experience with Google Chat and Teams, Slack is far and away the better option.

In comparison to Teams, Slack is much cleaner with a far more user friendly AI, Teams is far too clunky and feels tiresome to use, whereas it is super easy to pick up Slack and …
Chose Slack
I really prefer Slack the most! I appreciate how it's portable and lightweight while still having a rich feature set that isn't overwhelming. I like that it's a separate application on my computer and phone, rather than being built into the browser only. I personally don't like …
Chose Slack
It is the best for chat based communication with a high level of security and compliance.

I think the user experience is so much better than Google Chat and Discord. To me, there is basically no comparison - the others feels not intuitive with a cluttered interface.
Chose Slack
Slack holds up fairly well with the others. They all have the same basic features. Where they do differ is the execution. You can tell that for Teams and Discord, they had Slack in mind when they were designing their system. These two would be the closest to Slack, even in …
Chose Slack
Slack offers great user interface that is easy to navigate through. Customer support team are very user freindly and helpful. The pricing of Slack is fairly affordable compared to other product. Great integration capabilities with other products and the search feature is …
Chose Slack
It's just an actual messaging soft ware to use, compard to other that can be underwhelming or just not useful when your company is growing, Slack keep unity and option for communication that caters anyone, depending on what they feel comfortable and with what type or works they …
Chose Slack
Slack has a big fan community by developers - its a very geeky tool. I don't think it has any big benefits
Chose Slack
I have yet to try any of these but for my needs and our smaller team - I suggest going with the simplest tool is the right choice for us. As we expand moving to a more developed tool with deeper integrations would make sense.
Chose Slack
Slack and Microsoft Teams are probably the two best options of all the instant messaging systems I've used. I would rate both of them comparably.
Chose Slack
Slack has had strong market penetration so I've found that staff are generally already familiar with it which is helpful in terms of quick, easy adoption. It was generally less expensive, more powerful, smoother to integrate and easier to adopt than competing options.
Chose Slack
Slack is like an advanced version of any tool that I've ever used in the past. It's super simple and clean and makes chatting and organizing tasks, projects and content super easy. I think every company should be using Slack if they want to truly have their team be the most …
Chose Slack
Google is only really useful if you’re heavily invested in their ecosystem. Teams exists as a part of enterprise licensing for Office. Slack exists because people were tired of poor options that seemed to only really come up as a part of something else. Slack is what they do, …
Chose Slack
Slack is far for feature rich and collaborative.
Chose Slack

More Intuitive & Simpler Interface – Slack is easier to set up and navigate.
Faster Adoption – No need for complex Microsoft ecosystem integration.
Chose Slack
We did not found the same level of features on all these products. Where Slack is better than other ones, is that you are interacting with other really fast, you can jump in open channels, private channels, be updated about topics and also manage different workspaces. The …
Features
Google ChatSlack
Project Management
Comparison of Project Management features of Product A and Product B
Google Chat
8.3
26 Ratings
7% above category average
Slack
8.0
622 Ratings
4% above category average
Task Management8.014 Ratings7.8426 Ratings
Gantt Charts8.39 Ratings6.961 Ratings
Scheduling8.716 Ratings7.9360 Ratings
Workflow Automation7.512 Ratings8.2392 Ratings
Mobile Access9.225 Ratings9.4595 Ratings
Search9.123 Ratings8.3603 Ratings
Visual planning tools7.513 Ratings7.5272 Ratings
Communication
Comparison of Communication features of Product A and Product B
Google Chat
8.9
26 Ratings
11% above category average
Slack
8.8
630 Ratings
10% above category average
Chat9.826 Ratings9.6629 Ratings
Notifications9.426 Ratings8.9626 Ratings
Discussions8.724 Ratings9.3614 Ratings
Surveys9.117 Ratings8.2409 Ratings
Internal knowledgebase9.015 Ratings7.8408 Ratings
Integrates with GoToMeeting8.07 Ratings8.9110 Ratings
Integrates with Gmail and Google Hangouts8.215 Ratings8.7182 Ratings
Integrates with Outlook9.06 Ratings8.9120 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Google Chat
8.7
26 Ratings
9% above category average
Slack
8.5
597 Ratings
7% above category average
Versioning8.817 Ratings8.2323 Ratings
Video files7.723 Ratings8.4535 Ratings
Audio files8.022 Ratings8.6522 Ratings
Document collaboration8.521 Ratings8.1423 Ratings
Access control9.318 Ratings8.3407 Ratings
Advanced security features9.519 Ratings8.4358 Ratings
Integrates with Google Drive8.115 Ratings9.0211 Ratings
Device sync9.624 Ratings9.0449 Ratings
Best Alternatives
Google ChatSlack
Small Businesses
Stackby
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Score 9.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
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User Ratings
Google ChatSlack
Likelihood to Recommend
9.1
(26 ratings)
9.2
(632 ratings)
Likelihood to Renew
8.0
(2 ratings)
9.9
(25 ratings)
Usability
9.0
(9 ratings)
9.0
(248 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
10.0
(2 ratings)
Support Rating
7.3
(3 ratings)
9.8
(68 ratings)
Implementation Rating
-
(0 ratings)
8.9
(5 ratings)
Configurability
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
8.7
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Google ChatSlack
Likelihood to Recommend
Google
It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.
Read full review
Salesforce
Slack is definitely well suited according to my experience of using it for over 6 years to be the best platform to have short quick huddles and catch up sessions with your team, More especially if your work environment is a WFH set up. you can easily direct message a colleague regarding something that needs quick attention. making calls is easy and you can basically present a presentation to your team quickly and easy by sharing your screen with them easily. its basically the future
Read full review
Pros
Google
  • When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
  • Scheduling a meeting with someone is very easy on Google Chat.
  • We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.
Read full review
Salesforce
  • Slack workflows which helps to automate day to day or weekly tasks
  • Slack Huddle which helps to communicate within the app and also the chat is saved in thread
  • Slack To Do Lists which helps to manage small projects
  • Slack Canvas to keep the whole team on the same page
Read full review
Cons
Google
  • Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
  • It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
  • With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.
Read full review
Salesforce
  • Wish I could organize my "save for later" items into folders. It would be nice to store all of the golden nuggets of information I learn. Even better if we could export it out into a word doc to turn into a real article or resource!
  • Use AI to help us find themes around topics and prepare a summary every week/end of day/month so that the entire team can absorb all conversations into one clean space
Read full review
Likelihood to Renew
Google
The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
Read full review
Salesforce
To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
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Usability
Google
As stated from the starting we found this application is well suited for a small audience and a group of people across the organization can be communicated easily with no additional hectic of doing any setup. When you have a Gmail account ready then you can easily access google chat and continue the communication. This tool is simple,secure and robust helping the global leading partner for their internal precise communication and handling the tasks in a great way
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Salesforce
At the basic surface, Slack does deliver everything we need - easy to handle, easy to understand. But, as I said earlier, there are the more complex parts which demand more of us and some of them even lack information about how to be used, which is frustrating. If we could have maybe a section with instructions, or maybe if you make the features easier to use, it would be awesome.
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Reliability and Availability
Google
No answers on this topic
Salesforce
Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
Read full review
Performance
Google
No answers on this topic
Salesforce
Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
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Support Rating
Google
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
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Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Read full review
Implementation Rating
Google
No answers on this topic
Salesforce
I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
Read full review
Alternatives Considered
Google
Slack has a few more features than Google Chat. Slack, for a long time, had thread chats that grouped a thread of thoughts together, making the main chat group space a lot less cluttered. A while back, Google Chat implemented a similar thing in a different but similar way, making the group less crowded. They are catching up.
Read full review
Salesforce
Slack: It's easy to strike up a chat right away with one-click calls or huddles. By simply pressing the call button, both users are involved without the need to arrange a meeting. Microsoft Teams: With calendar invites, time slot choices, and numerous confirmation processes, scheduling even a basic one-on-one meeting can feel laborious.
Read full review
Return on Investment
Google
  • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
  • I hope we can make it on our own choice of colors to heightened workers vibe
  • It is connected to your email
Read full review
Salesforce
  • Slack has significantly improved communication within the organization by providing a platform for quick and instant messaging.
  • Teams can easily collaborate on different projects with Slack’s channels.
  • We have to use Google Drive to send large videos. Would have been good if it could be spent through Slack.
Read full review
ScreenShots