What users are saying about
Top Rated
179 Ratings
Top Rated
78 Ratings
Top Rated
179 Ratings
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Score 8.4 out of 100
Top Rated
78 Ratings
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Score 9 out of 100

Likelihood to Recommend

Google Voice

Google Voice is a unique service that operates through the internet rather than traditional cell towers. It can provide a seamless integration to your cell phone, and text messaging services. This integration may or may not be ideal depending on your organization and how you communicate. For us, we did not like the "texting" capabilities as it isn't part of our organization's communication protocol.
Kyle Moninger | TrustRadius Reviewer

Grasshopper

Seems like it is perfectly suited for ANY small to medium business. I can imagine that a business would outgrow the system eventually, but probably around 75-100 employees? Great system for offices that are not managed full time, companies with remote workers, budget conscience start ups, anyone with a need for a registered office line.
David Renberg | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Google Voice
7.8
Grasshopper
8.2
Hosted PBX
Google Voice
7.8
Grasshopper
8.9
Multi-level Interactive Voice Response (IVR)
Google Voice
7.1
Grasshopper
8.1
User templates
Google Voice
7.8
Grasshopper
7.2
Call reports
Google Voice
7.5
Grasshopper
8.6
Directory of employee names
Google Voice
8.5
Grasshopper
8.4

Call Management

Google Voice
7.9
Grasshopper
8.4
Answering rules
Google Voice
7.2
Grasshopper
8.3
Call recording
Google Voice
8.0
Grasshopper
8.3
Call park
Google Voice
7.9
Grasshopper
8.3
Call screening
Google Voice
7.7
Grasshopper
8.4
Message alerts
Google Voice
8.5
Grasshopper
8.9

VoIP system collaboration

Google Voice
7.6
Grasshopper
8.0
Video conferencing
Google Voice
7.2
Grasshopper
7.9
Audio conferencing
Google Voice
7.8
Grasshopper
7.6
Video screen sharing
Google Voice
7.2
Grasshopper
8.2
Instant messaging
Google Voice
8.2
Grasshopper
8.4

Mobile apps

Google Voice
8.7
Grasshopper
8.5
Mobile app for iOS
Google Voice
8.9
Grasshopper
8.6
Mobile app for Android
Google Voice
8.5
Grasshopper
8.5

Pros

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Grasshopper

  • Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
  • Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
  • Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.
Trisha Miller | TrustRadius Reviewer

Cons

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Grasshopper

  • There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
  • Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
  • This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Likelihood to Renew

Google Voice

Google Voice 9.2
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Usability

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Support Rating

Google Voice

Google Voice 7.0
Based on 41 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Anonymous | TrustRadius Reviewer

Grasshopper

Grasshopper 8.3
Based on 42 answers
Support at Grasshopper is the reason I continue to integrate the calls with my nonprofit. A satisfying customer service experience paired with unparalleled service and cost is the reason we keep coming back. Phone service is simple yet an integral part of what most if not all small businesses need to succeed.
Anonymous | TrustRadius Reviewer

Implementation Rating

Google Voice

Google Voice 10.0
Based on 2 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Alternatives Considered

Google Voice

Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core features that most small businesses need. If you want or need call center exclusive features, Dialpad is the next runner up here as they have developed more advanced call center style features on the Google Voice cloud stack and integrates with GSuite... but it will cost you more. At this price point, it's hard to beat as it's a solid value and if you're not needing more features it gets the job done. Ultimately I choose Google Voice after using all these other services to save the company money and provide the employees with the essential features they needed with minimal effort as an administrator required to setup new accounts, etc. It also helps the company leverage the services we're already paying for with the GSuite apps, by integrating Google Calendar, Meet, Hangouts, etc. this way we don't have to have a mixture of products in the company requiring extra training thus simplifying the on-boarding process for new employee's.
Sam Shearin | TrustRadius Reviewer

Grasshopper

Grasshopper is more reliable in terms of the actual connection and quality of the call compared to Uber Conference & Google Hangouts. We choose Grasshopper over both of these platforms because it provided us a dedicated phone number we can use in our email signatures, allows us to screen phone calls, and provides extensions for different departments / members of the team so external callers can reach the person they were looking for without having to go through an operator
Courtney Mudd | TrustRadius Reviewer

Return on Investment

Google Voice

  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Justin McClelland | TrustRadius Reviewer

Grasshopper

  • Grasshopper has been positive overall because it is inexpensive and agile/easy to use
  • Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
  • Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls
Becky Jewell Laughton | TrustRadius Reviewer

Pricing Details

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice Editions & Modules

Edition
Starter$101
Standard$201
Premier$301
  1. per user/per month
Additional Pricing Details

Grasshopper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Grasshopper Editions & Modules

Edition
Solo$291
Partner$491
Small Business$891
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Google Voice
8.4
Grasshopper
8.6

Likelihood to Renew

Google Voice
9.2
Grasshopper

Usability

Google Voice
8.9
Grasshopper
6.0

Support Rating

Google Voice
7.0
Grasshopper
8.3

Implementation Rating

Google Voice
10.0
Grasshopper

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