Google Workspace vs. JumpCloud vs. OneLogin by One Identity

Google Workspace does offer several different plans that can match well with the stage of your business. As your business grows, the higher plans can provide the better tooling or expanded features/products to scale with your needs. It would probably become very complicated to swap over to, if you are deeply embedded with another competitor. But, it could be a nice platform to consolidate several disconnected systems under one roof.

Incentivized

JumpCloud is least suited in situations where you have few devices, but lots of users. JumpCloud heavily focuses on the "One-User-One-Device" type of use, and does lack some of the features things like Active Directory is better suited for when having multiple users accessing one machine. Their Powershell APIs are fantastic and getting only more powerful. Lots of features are hidden behind these APIs, so admins not as familiar with Powershell would have more issues leveraging these tools. BYOD deployments are amazing, especially for macOS devices that are using Apple Business Manager and can leverage Zero Touch deployments. It is especially good at handling mixed systems, whereas other options, such as Jamf, are really suiting only for macOS, or Intune is more suited for Windows; JumpCloud managed to handle both systems well.

OneLogin is very convenient. Users can register their own iPhone or Android to act as their authorization device, meaning they will likely always have access to the OneLogin security code. The OneLogin application then allows the users to hit a button instead of inputting the security code to validate their two-factor authorization. OneLogin is great for businesses who need to enforce secure access into their various systems and tools. By consolidating the security into a single login with security device two-factor authorization, it makes it safe and easy to manage.

Incentivized

• Google Calendar...amazing. I don't need to ask team members when they're busy anymore and play this game of bouncing times back and forth. All I need to do is enter their email address and it shows my calendar and theirs side by side and then select the day and time I find that works best for the both of us.
• I actually prefer Google Meet over Zoom. Zoom bogs down my computer and I find their UI overcomplicated for what it actually does. Google Meet is simple and does practically everything Zoom does without needing to pay any extra money.
• Sheets integrates with our CRM (Copper) so it's perfect for us. Being able to export information out of our CRM into sheets and then create pivot tables from that data makes our lives a million times better.

Incentivized

• User Management - The ability to control our users and set password/polices is made easy in the JC console
• Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
• SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience

Incentivized

• Connects with a lot of different vendors, tools, and sites. It is also customizable to where you can add almost any site you are logging into. This makes it especially useful for team members who may use a tool that other team members within the company do not use.
• It works. I've used a few keychain apps that work for a little while, or never work, and this app works 99.99% of the time. Only on one experience have I experienced issue access sites and that was due to user error.
• It's easy to update passwords and usernames within the app. It allows password resets to be an easy process and lowers the time in updating items everywhere.

Incentivized

• Pricing is a little bit higher than other services
• The cost of each email inbox costs the same whether you want just email or all of the features. For example, we wanted a support email address that we could setup our support desk with. The cost of that added account is the same as the account I use with all of the features.
• They removed their free tier for small organizations like mine and restricted the free tier from adding new domain names. This was likely due to abuse, but everyone lost the privilege of the free service.

• SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
• Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
• Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing

Incentivized

• Lack of administrative APIs for creating or setting up new connectors: This prevents the automated integration to federations and requires manual setup rather than discovery-based automated setup.
• Customization of the interface: The potential configuration of the interface are still limited at the moment (logo, primary and secondary colors, background). This prevents the usage of the platform as a communication medium or to organize the space in a more standard fashion (for our institution)
• There are some limitations with using the apps provisioning APIs that can lead to some termination or provisioning actions not being completed

Incentivized

There is no better solution for cloud storage and real time collaboration. The amount of features included in G Suite is unmatched and out of other things we’ve tried over the years, nothing comes close to being as great of a tool.

Incentivized

Google Workspace is incredibly intuitive and user friendly. It's easy to adopt through simple features, for example the prompts to enable Gemini on each call for note taking is reliable, and helps to stop you forgetting to use the feature. The main reason for a strong rating is the consistency and reliability, whilst there's definitely areas for improvement, for example additional calendar features (sharing), or deeper functionality in sheets. The level that it provides means that anyone adopting it will be able to take full use of features within a day or two. Gmail, calendar and the documentation suite contain all the basic features for a small / medium business to run at a high level day to day, with minimal downtime or learning curves.

Incentivized

It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it

Incentivized

OneLogin is very easy to use. The most complicated part is the user setup and even that is not difficult. After everything is working, using it day to day is trivial. All you have to do is have the application ready on your phone and you can use a single set of login credentials to access all of your tools securely.

Incentivized

My experiences of getting support have been positive. Calling in is not overly difficult, but it does require getting a PIN. The knowledge of those responding to the calls has been impressive. I have managed to work with them to fix two Google bugs that I had identified. These bugs required a some technical expertise and the support staff were able to understand the issue and forward the concerns to the appropriate persons. The first bug was fixed with 24 hours. The second bug took a little longer, but it was also more complicated to reproduce.

Incentivized

I have rarely contacted support. When I have, the responses were within expected time frames, and easy to access. Community support is incredible, both from the JumpCloud representatives, and the user base community at large. The support pages on the website also are typically very well written and strike a nice balance between having the technical information needed, and also being easy to understand for the small business types that might not have as much of a technical background as an IT Admin.

There has never been an issue where I have needed to use the OneLogin support so it would be unfair to rate them anything other than a 10 on their ability to provide support. Like I said its a very basic platform that we use it for with no issues.

Incentivized

nothing to say

Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective

Incentivized

There are lots of competitors to various tools in Workspace, like Meet versus Zoom. However, Microsoft is the other big competitor I can think of for Google Workspace as a whole. To me, at least, the strength of Workspace is how easy it is to share and collaborate with others. For items that I only need for myself and can keep on my own computer, I typically rely on Microsoft Word, Excel, etc. For items that I need to share, I turn to Workspace a lot. Being able to collaborate in real-time and not having to send documents back and forth is so amazing, and such a time saver. And I love that Workspace is also a built-in tool with Dropbox now.

Incentivized

Incentivized

OneLogin has a lesser cost as compared to other solutions. It also has a successful POC, partner expertise, integration with in-house and cloud-based apps, and provides restriction of access from unauthorized devices. It is a secure solution with industry-standard encryption, a good dashboard, and a cloud-based solution. In my opinion, there is not too much effort involved in the integration and it provides good OEM support.

Incentivized

Some features would make more sense for us to be bundled by machine, instead of the user. We have fewer machines, and multiple users log into one machine, so doing something like paying per user for services like Patch Management are difficult to warrant the cost. I also feel a more complete package that includes common addon features; Patch Management and Password Manager, would be an improvement. It would also be nice if we could change packages, addons, and other billing services via self-service instead of reaching out to our account manager.

services and professional team and support teams are good

Incentivized

• Zero to no time managing tools allows us to focus on work saving us time and money
• Google Workspace allowed us to seamlessly transition to a fully remote workforce when the Coronavirus pandemic started - no lost time or productivity.
• Easily able to extend our workspace and add features, e.g. Voice, saving us time implementing other services.

Incentivized

• Very easily add, or disable employee logins
• Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on
• Higher security and visibility of security issues
• Reduced onboarding time from days to minutes
• Enabled easy reassignment of user accounts to another user via groups when employees leave
• Quick securing of terminated users, or otherwise compromised accounts
• Reduced user disablement time from previous manual methods requiring days, to literal minutes

• The one big benefit would be time-saving. It is a very convenient platform.
• The access outside of the office also allows me to work at home or in my spare time for additional business that needs to be taken care of.

Incentivized