GoTo Connect vs. RingCentral Meetings

Go To is a great phone system that has made the transition from our old landline phone system to a VoIP product easy. Our users can customize their speed dial buttons; the dial plans are robust, so we can fully customize anything we need to; and, besides provisioning, setting up a new device is quick and easy.

Incentivized

I would recommend RingCentral for any business that looking to make the jump to Voice over IP and also want business essentials like video meetings all in one app. RingCentral Meetings integrates very well with its other communication tools which makes it very easy for a business to manage their communications in a single platform. The only scenario I see where RingCentral Meetings not being a good fit is if a business will be using video meetings as a marketing tool where they need extra marketing features like lead form captures and notification emails to be sent out.

Incentivized

• Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
• Voicemail options: Availability to create some voicemail with multiple receptors
• Devices option: with several options to change on your devices
• Audio library: Multiple option to create your own audio library with or without ambien music

Incentivized

• Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
• Being able to mute and turn off cameras when necessary is a nice feature too.
• Switching from the computer to the cell phone when on the go is a nice benefit.

Incentivized

• Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
• I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application

Incentivized

• It's easy to end up accidentally trying to run multiple meetings under the same account, which can cause churn and confusion for participants
• Interacting with people outside the organization is sometimes hard because RingCentral Meetings requires them to download and install software - there's no plugin-free way to get in to the conference (other than just dialing in via audio)
• A lot of our end users are repeatedly confused with how to select phone vs computer audio, so we end up losing time at the start of a meeting dealing with echoes on the line
• There's only two roles in a meeting - Host and Guest. When we have large meetings with remote team members, it'd be useful to be able to manage subgroups of participants - i.e. Team Members vs Executives, to be able to control who gets muted or who gets dropped at different times in the call.
• From time to time we encounter notifications of instability of the underlying internet connection, but then RingCentral isn't able to tell us if the issue was on our local network, intermediary sources, or their main service.
• Because RingCentral Meetings is just a white label of Zoom, RingCentral's support for the platform is more limited than for their other services.

Incentivized

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

We are grandfathered into an unlimited toll-free minutes plan with RingCentral, so as long as we have them as a VoIP provider, we get Meetings free. If they ever start to charge us for using meetings as well, we'll drop that part in a second and switch to Skype for Business, which we currently have as well part of our Office 365 package.

Incentivized

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

Extremely intuitive and easy to use. Very minimal onboarding needed (ie training ) as most clients implement and use RingCentral Meetings in their environment within weeks of implementing it. This is the power of cloud computing where as applications are feature rich, flexible. Also, RingCentral can be branded with other technologies with their skins.

Incentivized

I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.

RingCentral is a great tool for everyone interested in making animations. The thing that appealed to us most about it is that it is very simple to use and works with much perfection. Like lip-synchronization goes so well with the character as soon as we add voice-over in it. Also, we can add characters and scenes without any hardship. We highly recommend this software.

The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.

Incentivized

The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.

Incentivized

Honestly, tools like Zoom or Google Meet are fine if you just need basic video, but they completely ignore the actual phone side of things. I chose GoTo Connect because it handles everything at once. We finally ditched our clunky old phone provider and stopped paying for separate chat apps. Now my team manages client calls, texts, and meetings from one single screen. It just makes life so much easier.

We use RingCentral Meetings only because our consultants have standardized on it and it allows us to not have to manage temporary accounts for those consultants in our local meeting platform. It's not a bad platform, just not what our organization has standardized on. Our primary platform for meetings is Microsoft Teams, which integrates very well with our other business software.

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

• Cost Savings have been realized from reducing hardware .
• We are all able to collaborate remotely and it has been seamless and easy to setup.
• I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.

Incentivized

• Reduced time spent managing technical support issues (instead of customers describing problems, they can screen-share to help with the diagnosing process)
• Whiteboarding has been exceptionally helpful to sketch new concepts and save them for future reference
• Lack of capability to remote-control smart phones has limited it's screen sharing functionality for us, requiring the need for another software subscription to utilize that function.

Incentivized