Likelihood to Recommend Great for delivering insight on which personas are engaging with the material shared. If I've had multiple meetings with personas, but they have not engaged with my proposal, I'm now able to understand the priority of our partnership and how it ranks within their other initiatives.
Read full review It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
Read full review Pros From an admin perspective, the platform is very easy to navigate, build and launch new content and informational pages for our team. The search feature within the platform is very accurate and does a great job of curating the top content based off of what our reps are looking for. The ability for our reps to hit 'edit in word online' or 'edit in Excel online' is great because our reps don't have to download a doc, edit it and then re-upload into the system. Any changes they make are auto-saved and stored right in Highspot. They can then present straight from the platform. Read full review Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner. We can see which of our team members are available, busy, or not-available. Ability to see some biographical information of chatters and to sync information with Salesforce. Read full review Cons The mobile platform is not as user-friendly, missing some of the ease of use from a mobile device. The Help section is not as comprehensive or accurate. Often a search yields answers that are not relevant to the issue trying to be resolved. Content can only be sorted alphabetically or by date, it would be useful to be able to sort by author or department as well. Read full review The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?! Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler! Read full review Likelihood to Renew I love Highspot, it saves me a ton of time every single day. I like how my correspondence looks professional and I know what I'm sending is accurate and company approved. I'm able to add it to an email template in seconds and choose multiple brochures if it fits the information the student wants or requested. I can also customize templates to make them company specific when appropriate
Read full review I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Read full review Usability I use Highspot every day. It is basically my go-to spot to find anything I need to know about the product, like pricing and internal processes. It also helps me provide value-added emails to my prospects with extreme ease. Without Highspot I would not have the current success that I have right now in sales.
Read full review Support Rating I have not needed any customer support until now, I guess this is because they work on a proactive maintenance of the platform. We have an internal team working with Highspot so if I need help I go to my internal team not directly to Highspot. I have never heard any complaints.
Read full review I have never needed to contact them for support.
Read full review Alternatives Considered Dropbox was sufficient for storing content in an easy to access space but, provided us no value beyond that. SharePoint actually made us less productive due to the amount of time our sales team had to spend searching for the right piece of content. Neither solution provided us any analytics as to what content was being used/engaged with.
Highspot provided us with intuitive content search and organization with the ability to tag keywords, search queries, and fine-tune categorization of all of our content. Highspot also provided us with direct feedback when our customer or prospective customers were viewing content which enabled us to follow-up at the perfect time and was directly attributed to several closed won opportunities. Their Outlook integration is the icing on the top as it allows our sales team to share content, access email templates, and link communication back to
Salesforce without ever having to leave the email client. With these features combined Highspot has made me drastically more productive and efficient in my work.
Read full review We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
Read full review Return on Investment Highspot has created more efficiency within our Sales team as reps no longer have to "hunt" for up-to-date collateral Highspot helps us understand what collateral gets deals in pipeline Highspot aids in new employees getting ramped easier and faster with one location to review training content Read full review It has allowed us to provide more service with a much smaller team than our phone team. It provides us with data helpful to not only ourselves, but our marketing team as well. It's customizable so it allows us to create and update our platforms immediately when needed. Read full review ScreenShots