What users are saying about
10 Ratings
575 Ratings
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Score 7.9 out of 100
10 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Onehub ranks higher in 1 feature set: File Sharing & Management

Project Management

7.3

HipChat (discontinued)

73%

Onehub

Feature Set Not Supported
N/A
HipChat (discontinued) ranks higher in 2/2 features

Mobile Access

7.3
73%
98 Ratings
N/A
0 Ratings

Search

7.2
72%
104 Ratings
N/A
0 Ratings

Communication

7.3

HipChat (discontinued)

73%

Onehub

Feature Set Not Supported
N/A
HipChat (discontinued) ranks higher in 6/6 features

Chat

7.7
77%
133 Ratings
N/A
0 Ratings

Notifications

7.7
77%
131 Ratings
N/A
0 Ratings

Discussions

6.5
65%
111 Ratings
N/A
0 Ratings

Surveys

7.9
79%
35 Ratings
N/A
0 Ratings

Internal knowledgebase

7.0
70%
43 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

7.0
70%
23 Ratings
N/A
0 Ratings

File Sharing & Management

6.3

HipChat (discontinued)

63%
7.6

Onehub

76%
Onehub ranks higher in 6/9 features

Video files

6.5
65%
86 Ratings
7.0
70%
1 Rating

Audio files

6.8
68%
74 Ratings
7.0
70%
1 Rating

Access control

6.5
65%
61 Ratings
8.5
85%
4 Ratings

Advanced security features

5.8
58%
50 Ratings
N/A
0 Ratings

Integrates with Google Drive

6.0
60%
28 Ratings
N/A
0 Ratings

Device sync

6.0
60%
56 Ratings
N/A
0 Ratings

Versioning

N/A
0 Ratings
6.7
67%
4 Ratings

Document collaboration

N/A
0 Ratings
8.3
83%
4 Ratings

File search

N/A
0 Ratings
8.0
80%
3 Ratings

Cloud Storage Security & Administration

HipChat (discontinued)

Feature Set Not Supported
N/A
8.3

Onehub

83%
Onehub ranks higher in 2/2 features

User and role management

N/A
0 Ratings
8.0
80%
4 Ratings

File organization

N/A
0 Ratings
8.7
87%
4 Ratings

Cloud Storage Platform

HipChat (discontinued)

Feature Set Not Supported
N/A
9.0

Onehub

90%
Onehub ranks higher in 2/2 features

Performance

N/A
0 Ratings
8.4
84%
3 Ratings

Reliability

N/A
0 Ratings
9.6
96%
3 Ratings

Attribute Ratings

  • Onehub is rated higher in 1 area: Likelihood to Renew
  • HipChat (discontinued) and Onehub are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

HipChat (discontinued)

68%
134 Ratings
6.8

Onehub

68%
4 Ratings

Likelihood to Renew

9.8

HipChat (discontinued)

98%
2 Ratings
10.0

Onehub

100%
1 Rating

Usability

7.2

HipChat (discontinued)

72%
8 Ratings

Onehub

N/A
0 Ratings

Support Rating

7.0

HipChat (discontinued)

70%
10 Ratings

Onehub

N/A
0 Ratings

Implementation Rating

8.4

HipChat (discontinued)

84%
6 Ratings

Onehub

N/A
0 Ratings

Ease of integration

7.6

HipChat (discontinued)

76%
8 Ratings

Onehub

N/A
0 Ratings

Product Scalability

7.2

HipChat (discontinued)

72%
10 Ratings

Onehub

N/A
0 Ratings

Likelihood to Recommend

Atlassian

Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review

Onehub

Onehub is great for securely sharing or collaborating on files in the cloud. If you have teams that live in different parts of the country or world, Onehub makes it relatively easy to check out files and make changes to them in a secure manner. I think Onehub is good for small to medium sized businesses. I would like to see more enterprise management tools and more robust reporting before recommending Onehub for large enterprises.
Read full review

Pros

Atlassian

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Read full review

Onehub

  • Bank level security.
  • Responsive customer service team.
  • Ease of use.
  • Clients love it.
Read full review

Cons

Atlassian

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Read full review

Onehub

  • Some movements of files and folders can be clunky.
  • Would like a feature like DocuSign for signing confidential documents (unless I just haven't found that feature yet).
Read full review

Pricing Details

HipChat (discontinued)

Starting Price

$0 per user

Editions & Modules

HipChat (discontinued) editions and modules pricing
EditionModules
HipChat Basic$01
HipChat Plus$22

Footnotes

  1. per user
  2. per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Onehub

Starting Price

$0

Editions & Modules

Onehub editions and modules pricing
EditionModules
Team29.951
Business99.952
EnterpriseCall for details3

Footnotes

  1. 3 paid users included per month
  2. 5 paid users included per month
  3. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Team Plan - $10 per additional user Business Plan - $15 per additional user

Likelihood to Renew

Atlassian

If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review

Onehub

Our clients and staff enjoy the security level when sending sensitive financial data back and forth.
Read full review

Usability

Atlassian

The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Read full review

Onehub

No answers on this topic

Support Rating

Atlassian

HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Read full review

Onehub

No answers on this topic

Implementation Rating

Atlassian

I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review

Onehub

No answers on this topic

Alternatives Considered

Atlassian

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Read full review

Onehub

One hub is much simpler than programs like ClickUp, Accelo or ZenDesk. It was straight to the point in providing storage of documents or information that my team wanted to share with outside organizations. The other products had much more extensive features that made them much more expensive. The features were not necessary and most would not have been used
Read full review

Scalability

Atlassian

Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Read full review

Onehub

No answers on this topic

Return on Investment

Atlassian

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Read full review

Onehub

  • Increased collaboration has led to faster accounts payable and receivable performance
  • less data outages because the files are safely stored in the cloud
Read full review

Screenshots

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