TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HipChat (discontinued)

    Score9.7 out of 10
    N/AHipchat was discontinued by Atlassian. Users are being migrated to Slack.N/A

    Whereby

    Score9.9 out of 10
    N/ANorwegian company appear.in offers their flagship video conferencing platform to small teams, both in a free edition hosting up to 4 guests simultaneously in a session or a paid edition that supports up to 12 simultaneous meeting guests, among other features.

    $0

    per user

    Pricing
    HipChat (discontinued)Whereby
    Editions & Modules
    No answers on this topic
    Free
    $0
    per user
    Pro
    $9.99
    per user
    Business
    $59.99 and up
    per user/room
    Offerings
    Pricing Offerings
    HipChat (discontinued)Whereby
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    HipChat (discontinued)Whereby
    Considered Both Products
    Discontinued Products
    Chose HipChat (discontinued)
    Hmm, actually we use both, but HipChat is currently much more stable and has functionality reach on every platform. For example, Skype for Linux misses very many features in comparison with "flagship" Windows version of it. The only reason to use Skype, I repeat, it is still …
    Incentivized
    Whereby
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    13 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    92%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    13 Answers
    Features
    HipChat (discontinued)Whereby
    Project Management
    Comparison of Project Management features of HipChat (discontinued) and Whereby
    Feature
    HipChat (discontinued)
    7.3
    106 Ratings
    6% below category average
    Whereby
    -
    Ratings
    Mobile Access7.397 Ratings00 Ratings
    Search7.2103 Ratings00 Ratings
    Communication
    Comparison of Communication features of HipChat (discontinued) and Whereby
    Feature
    HipChat (discontinued)
    7.3
    132 Ratings
    9% below category average
    Whereby
    -
    Ratings
    Chat7.7132 Ratings00 Ratings
    Notifications7.7130 Ratings00 Ratings
    Discussions6.5110 Ratings00 Ratings
    Surveys7.834 Ratings00 Ratings
    Internal knowledgebase7.043 Ratings00 Ratings
    Integrates with GoToMeeting7.023 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of HipChat (discontinued) and Whereby
    Feature
    HipChat (discontinued)
    6.3
    95 Ratings
    24% below category average
    Whereby
    -
    Ratings
    Video files6.585 Ratings00 Ratings
    Audio files6.873 Ratings00 Ratings
    Access control6.660 Ratings00 Ratings
    Advanced security features5.949 Ratings00 Ratings
    Integrates with Google Drive6.027 Ratings00 Ratings
    Device sync6.055 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of HipChat (discontinued) and Whereby
    Feature
    HipChat (discontinued)
    -
    Ratings
    Whereby
    7.8
    14 Ratings
    1% below category average
    High quality audio00 Ratings9.014 Ratings
    High quality video00 Ratings9.014 Ratings
    Low bandwidth requirements00 Ratings8.012 Ratings
    Mobile support00 Ratings5.011 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of HipChat (discontinued) and Whereby
    Feature
    HipChat (discontinued)
    -
    Ratings
    Whereby
    8.0
    13 Ratings
    1% above category average
    Desktop sharing00 Ratings8.013 Ratings
    Whiteboards00 Ratings8.04 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of HipChat (discontinued) and Whereby
    Feature
    HipChat (discontinued)
    -
    Ratings
    Whereby
    9.4
    13 Ratings
    14% above category average
    Calendar integration00 Ratings9.94 Ratings
    Meeting initiation00 Ratings9.010 Ratings
    Integrates with social media00 Ratings9.72 Ratings
    Record meetings / events00 Ratings9.07 Ratings
    Slideshows00 Ratings9.35 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of HipChat (discontinued) and Whereby
    Feature
    HipChat (discontinued)
    -
    Ratings
    Whereby
    8.3
    9 Ratings
    3% above category average
    Live chat00 Ratings9.09 Ratings
    Audience polling00 Ratings7.01 Ratings
    Q&A00 Ratings9.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of HipChat (discontinued) and Whereby
    Feature
    HipChat (discontinued)
    -
    Ratings
    Whereby
    6.9
    11 Ratings
    16% below category average
    User authentication00 Ratings8.86 Ratings
    Participant roles & permissions00 Ratings5.09 Ratings
    Confidential attendee list00 Ratings7.04 Ratings
    Best Alternatives
    HipChat (discontinued)Whereby
    Small Businesses
    Flock
    Score9.5 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HipChat (discontinued)Whereby
    Likelihood to Recommend
    6.8
    (133 ratings)
    9.0
    (15 ratings)
    Likelihood to Renew
    9.8
    (2 ratings)
    10.0
    (2 ratings)
    Usability
    7.2
    (8 ratings)
    10.0
    (2 ratings)
    Support Rating
    7.1
    (7 ratings)
    5.1
    (9 ratings)
    Implementation Rating
    8.4
    (3 ratings)
    10.0
    (1 ratings)
    Ease of integration
    7.6
    (8 ratings)
    -
    (0 ratings)
    Product Scalability
    7.2
    (10 ratings)
    -
    (0 ratings)
    User Testimonials
    HipChat (discontinued)Whereby
    Likelihood to Recommend
    Discontinued Products
    Well suited for
    Cross-teams communication.
    Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Incentivized
    Read full review
    Whereby
    If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
    • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
    • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
    • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
    Incentivized
    Read full review
    Whereby
    • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
    • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Incentivized
    Read full review
    Whereby
    • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
    • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Incentivized
    Read full review
    Whereby
    We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
    Incentivized
    Read full review
    Usability
    Discontinued Products
    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Incentivized
    Read full review
    Whereby
    Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Incentivized
    Read full review
    Whereby
    Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    I don't have insights as I was not a part of the implementation. However, I love the end product
    Incentivized
    Read full review
    Whereby
    After a recommendation from a partner, as the system is very easy to use, we simply start.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Incentivized
    Read full review
    Whereby
    I find Zoom more complicated to use and harder to use because a lot of people do not like having to download things to their computers or devices and Whereby is so easy to get connected with . I like that Zoom offers larger rooms, but at this point the cost is not worth the extra expense.
    Incentivized
    Read full review
    Scalability
    Discontinued Products
    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Incentivized
    Read full review
    Whereby
    No answers on this topic
    Return on Investment
    Discontinued Products
    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Incentivized
    Read full review
    Whereby
    • In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short.
    • Easy to drop-by and have a small talk with clients/teammates within COVID era.
    • The URL makes you look fancy instead of a random hash.
    Incentivized
    Read full review
    ScreenShots

    HipChat (discontinued) Screenshots

    Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

    Whereby Screenshots

    Screenshot of Easy video meetings in your browser. No downloads, no login.Screenshot of Up to 50 participants in Townhall rooms.Screenshot of Record, save, and share meetings.