Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
$39
per month per seat
Mailchimp
Score 7.9 out of 10
N/A
Mailchimp is the email marketing and marketing automation platform. Most email marketing platforms tell you how your campaigns perform, but Mailchimp goes a step beyond and tells you why by analyzing the data from half a billion emails sent through the platform every day to offer personalized recommendations for improving content, targeting, automations, and driving revenue using emails
$0
per month
Pricing
Intercom
Mailchimp
Editions & Modules
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
No answers on this topic
Offerings
Pricing Offerings
Intercom
Mailchimp
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
AI customer service features included in every plan.
Intercom integrates Help desk, AI Chat bot, and Proactive support.
We used to use HubSpot to communicate with leads via their live chat tool and also message our client points of contact. We then used Mailchimp to communicate with our entire user-base. With Intercom we no longer need either of those tools.
Zendesk was very slow and clunky to operate. The system often bugged out and the assigning of emails was poor at best, once assigned it would be very hard to find that ticket again unless it was assigned to you directly. The search function and live chat function of Zendesk were …
Intercom, although significantly more expensive than Zendesk, is just simpler and easier to use. The startup easing in for me was an absolute necessity also. In a technical sense, I feel that api access via intercom is such a necessity also, and will be more so as we evolve, …
It was a difficult comparision but we sticked to Intercom because of the overall chat interface that it provides. On top of that, Intercom has a great appstore to integrate the products that we were using earlier.
We selected Intercom because at the time, it was the only tool available that offered inbox functionality, help docs, and campaign features all in one product. We stayed with them for so long, despite the convoluted and expensive pricing, because it would have been equally …
Both Intercom and Drift are comparable in terms of their abilities. Although Intercom came into the market first, Drift has done well to keep up with Intercom's updates and offer similar services of its own. Intercom edges out Drift in terms of its abilities and wealth of …
More powerful and more costly than Drift thanks to its incredible UI and mobile application. Less feature-rich, but more cost-effective for small startups than Zendesk.
We still use some of the above for specific tasks, but overall it comes down to being able to do much of the above in a single portal, as a team. Time and quality is of the essence, and Intercom is built for scale which as a tech business is hugely appealing.