Likelihood to Recommend Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
Read full review We use the Preciate app to do both internal and external recognition, which allows us to connect with our customers and communicate about things that were successes for us as a team. We also like to recognize team members and let them know that their work is not overlooked. We also use this to recognize customers and interns.
Read full review Pros Payroll Processing (timely and accurate). Customer Service (dedicated account service representative, who gets to know your company's needs). Payroll Reports (accurate, timely, extensive, exhaustive, customizable). Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion). Read full review Easy install and user interface. Great customer service. Read full review Cons More reminder notifications would be great! A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places Read full review Technology could improve. Social needs some work (though I'm understanding of its newness). DIY ability to customize stickers and more. Read full review Likelihood to Renew Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
Read full review Usability It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
Read full review Reliability and Availability Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Read full review Performance We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
Read full review Support Rating I gave this rating because for the most part I am always responded to quickly. More recently there have been a couple of times where it has taken a couple of days for me to get a reply. I also said I would receive a call back same day and that did not happen. It eventually was handled. after a couple of days
Read full review Preciate is always ready to help with questions or problems. They are good at follow up and also being proactive when new versions or upgrades are released. They also do a great job putting useful information on social media like LinkedIn and Twitter, that information is useful when we have an issue. Additionally, they have been really good at taking our suggestions and incorporating them into future builds and versions.
Read full review In-Person Training All over the phone, but it was comprehensive.
Read full review Online Training We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
Read full review Implementation Rating The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Read full review Alternatives Considered I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Read full review I don't like using LinkedIn because it is too personal and not private enough, also recognition gets lost after you post it. With Preciate, the employee or person can take the recognition along with them at their next role or job. I also think that the company stands for some amazing things.
Read full review Contract Terms and Pricing Model Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
Read full review Scalability We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
Read full review Return on Investment When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now Employees love having the ability to easily view and verify their timecards prior to payroll submission. Read full review Great ROI, it's reasonably priced. Has enforced core values that otherwise would have been announced one day and forgotten the next. Improves cross-team relationships. Read full review ScreenShots