Likelihood to Recommend The functionality the platform holds is top-notch where I can house details regarding contact information, requested rates, what jobs we're submitting them to, and all the personal information (CV, certifications, degrees, etc) that we obtain from our candidates. It's extremely helpful that I am able to submit candidates externally as that is our M.O. routinely. I really like it.
Read full review Advanced Personnel Systems (SmartSearch)
I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
EJ Meier Vice President Human Resources, Global Operations
Read full review Pros Candidate process - sourcing to submittal, do a great job of empowering recruiters Manager contact - single view of contact and all history, makes it very simple to find manager data, history and talking points Reporting - great job with canned reports to help understand where we are across the entire staffing lifecycle Read full review Advanced Personnel Systems (SmartSearch)
The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates. The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed. Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool. Read full review Cons LinkedIn Sales Navigator Integration (I understand LI is holding this up) Report enhancements (i.e.: growth of hotlists, etc) Integration with SeamlessAI Correct delays with BI, be able to set date range before querying data so that it doesn't lag/not load due to vast data. More consolidated product education. Each person seems to only know about their product and not about the other features a client might ask about. I would like more help with feature enablement/road-mapping how we get there rather than just pointing me toward the help section I would love JobDiva to offer clients JobDiva Super User training so we can have our internal experts who understand the tool and possibilities. Read full review Advanced Personnel Systems (SmartSearch)
SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time. SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate. Read full review Likelihood to Renew We have invested a lot of time and technically money (on the part of our people) in JobDiva. We had an independent company come in and do a gap analysis to tell us where we were using the product as we should be and where we were not. We are working on correcting things that we are not doing to "best practice" for our business.
Read full review Advanced Personnel Systems (SmartSearch)
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
Read full review Usability JobDiva is one of the best applicant tracking systems - it's easy for recruiters to use and provides the ability to quickly build a search and filter millions of resumes of available candidates with the required levels of experience, skills or attributes. Jobdiva itself is a very intelligent and powerful tool to recruit and source qualified candidates.
Read full review Advanced Personnel Systems (SmartSearch)
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
Read full review Reliability and Availability Advanced Personnel Systems (SmartSearch)
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Read full review Performance Over all I think JobDiva works well. It has some issues from time to time, but the support staff seems to handle it quickly. The major issue is the email merges getting black listed as spam. That takes away a very important JobDiva feature. That is our major functionality complaint these days
Gabe Wells Recruiting Process Analyst / Technical Recruiter
Read full review Advanced Personnel Systems (SmartSearch)
Support Rating Usually, we don't come across downtime or any such issues. However, whenever required, the Support team is always up and ready to solve it as soon as possible. One of its best features is it always Notifies users of any changes related to any of its uses or new additions.
Read full review Advanced Personnel Systems (SmartSearch)
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Read full review In-Person Training The support team is quick in responding with to the point answers. Jobidva has few great features like Divareach.
Read full review Advanced Personnel Systems (SmartSearch)
Online Training I wasnt part of the training as i joined after Ceipal signed agreement with us.
Read full review Advanced Personnel Systems (SmartSearch)
Implementation Rating This is a SaaS platform so the implementation is easy. One thing to consider is to make sure your organization has agreed to this system. Not all will like it but atleast everyone must understand how this will impact Staffing efforts in a positive way. Once everyone is bought then the rest is smooth. The reason I mention this is because after the implementation some where reluctant to change thus not maximizing JOBDIVA to its full capacity.
Read full review Advanced Personnel Systems (SmartSearch)
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Read full review Alternatives Considered Bullhorn seemed very focused on integration with LinkedIn but was missing on other factors.
WinSearch was lacking as an ATS on all fronts, mass email would go to same people, there was no real prevention of duplicates and there was really no great way to link information and easy access later on
Read full review Advanced Personnel Systems (SmartSearch)
Functionally, SmartSearch is not on the same page as
ZipRecruiter .
ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to
LinkedIn Talent . LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
Read full review Return on Investment It had a positive impact of the number of candidates I was able to reach and which actually helped to increase the hiring rate at one of our clients. The reporting system in JobDiva. It actually helped to focus more on the business objectives instead of documenting about each and every employee. The only negative it had was that in a ew positions (asking for niche skills), when it required to submit candidates in a quick time, the other vendors were able t he win the race. Read full review Advanced Personnel Systems (SmartSearch)
That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent). They are a business partner and do their very best to help us succeed. Read full review ScreenShots