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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Laserfiche

    Score9.1 out of 10
    N/ALaserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing. Laserfiche Avante is an ECM suite for small to medium organizations with…

    $540

    per year per user

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Pricing
    LaserfichePipedrive
    Editions & Modules
    Starter
    $540
    per year per user
    Starter
    $600
    per year per user
    Professional
    $710
    per year per user (starts at 10 users)
    Professional
    $830
    per year per user (starting at 5 users)
    Business
    $830
    per year per user (starts at 25 users)
    Business
    $950
    per year per user (starting at 25 users)
    Enterprise
    Custom
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Offerings
    Pricing Offerings
    LaserfichePipedrive
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Monthly plans are available. The Essentials monthly plan at $24 per month.
    More Pricing Information
    Community Pulse
    LaserfichePipedrive
    Considered Both Products
    Laserfiche
    No answer on this topic
    Pipedrive Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    14 Answers
    96%
    Would buy again
    22 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    95%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    14 Answers
    96%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    89%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    10 Answers
    89%
    Implementation went as expected
    16 Answers
    Features
    LaserfichePipedrive
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    8.5
    25 Ratings
    5% above category average
    Pipedrive
    -
    Ratings
    Content capture & imaging9.024 Ratings00 Ratings
    File sync, storage & archiving8.024 Ratings00 Ratings
    Document management8.525 Ratings00 Ratings
    Records management9.024 Ratings00 Ratings
    Content search & retrieval8.524 Ratings00 Ratings
    Enterprise content collaboration8.019 Ratings00 Ratings
    Content publishing & creation8.516 Ratings00 Ratings
    Security, risk management & information governance9.023 Ratings00 Ratings
    Contract lifecycle management8.919 Ratings00 Ratings
    Automated workflows8.516 Ratings00 Ratings
    Mobile support8.010 Ratings00 Ratings
    Integration8.017 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    Customer data management / contact management00 Ratings8.724 Ratings
    Workflow management00 Ratings7.821 Ratings
    Territory management00 Ratings6.514 Ratings
    Opportunity management00 Ratings8.365 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.864 Ratings
    Contract management00 Ratings8.317 Ratings
    Quote & order management00 Ratings7.314 Ratings
    Interaction tracking00 Ratings8.521 Ratings
    Channel / partner relationship management00 Ratings7.116 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    Case management00 Ratings4.76 Ratings
    Call center management00 Ratings1.15 Ratings
    Help desk management00 Ratings3.16 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    Lead management00 Ratings7.549 Ratings
    Email marketing00 Ratings7.613 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    Task management00 Ratings7.964 Ratings
    Billing and invoicing management00 Ratings4.15 Ratings
    Reporting00 Ratings8.263 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    Forecasting00 Ratings7.719 Ratings
    Pipeline visualization00 Ratings8.268 Ratings
    Customizable reports00 Ratings7.516 Ratings
    Customization
    Comparison of Customization features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    Custom fields00 Ratings8.664 Ratings
    Custom objects00 Ratings8.554 Ratings
    Scripting environment00 Ratings1.04 Ratings
    API for custom integration00 Ratings7.646 Ratings
    Security
    Comparison of Security features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    Single sign-on capability00 Ratings6.112 Ratings
    Role-based user permissions00 Ratings7.360 Ratings
    Social CRM
    Comparison of Social CRM features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    Social data00 Ratings1.15 Ratings
    Social engagement00 Ratings1.15 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    Marketing automation00 Ratings3.67 Ratings
    Compensation management00 Ratings3.54 Ratings
    Platform
    Comparison of Platform features of Laserfiche and Pipedrive
    Feature
    Laserfiche
    -
    Ratings
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    Mobile access00 Ratings8.261 Ratings
    Best Alternatives
    LaserfichePipedrive
    Small Businesses
    Egnyte
    Score9.3 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Epicor ECM
    Score7.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LaserfichePipedrive
    Likelihood to Recommend
    9.0
    (48 ratings)
    8.0
    (72 ratings)
    Likelihood to Renew
    8.6
    (16 ratings)
    8.0
    (3 ratings)
    Usability
    9.0
    (9 ratings)
    9.0
    (25 ratings)
    Availability
    10.0
    (2 ratings)
    8.2
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.4
    (9 ratings)
    8.5
    (15 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    Ease of integration
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LaserfichePipedrive
    Likelihood to Recommend
    Laserfiche
    Laserfiche is well suited to the submission of simple routine reports to create a record repository. We use it for routine transport reports, audit reports, and anonymous citizen complaints. It creates a simple chronological record of routine events that can be reviewed and easily stored and recalled. Because the reports are in PDF format, it is not well suited to anything that needs to be imported into a common database or amended after submission.
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Pros
    Laserfiche
    • Laserfiche is easy to learn. Anyone, whether they have experience with IT or not, can learn how to use Laserfiche.
    • Laserfiche Forms allows people to use the form without having each person needing to be fully licensed which saves money.
    • Laserfiche Workflow and Forms can make processes quick, easy, and efficient, freeing up time so staff can get more work done.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Cons
    Laserfiche
    • While Laserfiche has some powerful development tools, it is difficult to manage configurations while promoting code across environments. For example, SQL connections and other environment specific resources have to be manually configured in each environment.
    • Laserfiche forms are a newer addition to the product family and could use some product maturity. While easy to use for simple forms, once your forms become more complex, you need to accomplish tasks by heavy JavaScript coding.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Likelihood to Renew
    Laserfiche
    We plan on renewing Laserfiche for the coming year but also have been considering a scanning and document management solution that can be purchased from our new accounting system company, we are implementing the accounting system this year. It will be a couple years before we make a decision to stay with Laserfiche or change.
    Incentivized
    Read full review
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Usability
    Laserfiche
    It has an intuitive design that feels very natural to any user that has ever used Outlook or Windows Explorer. There are multiple ways to perform every action in order to help users with various software experiences find the shortcuts and actions they seek quickly and effectively.
    Incentivized
    Read full review
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Reliability and Availability
    Laserfiche
    I am very satisfied with Laserfiche. I have found that certain larger jobs may are slow. This may also be related to our infrastructure environment. We have been able to tune Laserfiche to increase performance on larger jobs.
    Incentivized
    Read full review
    Pipedrive Inc.
    No answers on this topic
    Performance
    Laserfiche
    Performance, of course, is largely dependent on the underlying environment. Laserfiche does its part with multi-threading, taking advantage of multi-core servers on scanning, workflows, and bots. A SQL-Server back-end is suitable for small to medium-sized company, but may not scale to large, where Oracle would be the better choice. Workflows can be poorly written and perform recursive work slowing down the system. It's better to run batch type workflows at night when possible.
    Incentivized
    Read full review
    Pipedrive Inc.
    No answers on this topic
    Support Rating
    Laserfiche
    I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
    Incentivized
    Read full review
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
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    Online Training
    Laserfiche
    Easily accessible 24/7 so am able to complete courseware whenever time allows: Commute to work; waiting for friends or family; at night while relaxing [with a delicious glass of wine!]; whenever and wherever time and circumstances permit. Courseware is well written and presented in an easy to follow and understand format.
    Incentivized
    Read full review
    Pipedrive Inc.
    No answers on this topic
    Implementation Rating
    Laserfiche
    No answers on this topic
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Alternatives Considered
    Laserfiche
    The core infrastructure of Laserfiche, and the end user experience, is vastly superior. OnBase has a TERRIBLE UI and administration console by comparison. The core architecture of OnBase is also more scattered, while all Laserfiche processes go through a single service. Overall, the Laserfiche product is easier and more intuitive to install, maintain, and use.
    Incentivized
    Read full review
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
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    Return on Investment
    Laserfiche
    • Laserfiche has increased the efficiency of our sales reps by giving making all of the historical sales deal information very simple and fast to retrieve.
    • Laserfiche has increased our efficiency with our AP department and gave department heads the ability to approve invoices where ever they are.
    • I would say the biggest ROI came with the transparency of the order process for new deals. Before there would be numerous phone calls made daily to find out where an order was within the process, and now you can simply look at all deals at any time.
    Incentivized
    Read full review
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    ScreenShots

    Laserfiche Screenshots

    Screenshot of Laserfiche Records ManagementScreenshot of Change of Major/Minor Request created with Laserfiche FormsScreenshot of Student Information Sheet created with Laserfiche FormsScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Mobile Repository

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot