What users are saying about
Top Rated
437 Ratings
13 Ratings
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Score 8.3 out of 100
Top Rated
437 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system.I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
Charles Harte | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Less Annoying CRM
8.8
Zoho CRM
7.7
Customer data management / contact management
Less Annoying CRM
10.0
Zoho CRM
8.0
Workflow management
Less Annoying CRM
10.0
Zoho CRM
8.1
Territory management
Less Annoying CRM
8.7
Zoho CRM
7.7
Opportunity management
Less Annoying CRM
10.0
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Less Annoying CRM
8.8
Zoho CRM
7.1
Contract management
Less Annoying CRM
7.4
Zoho CRM
7.5
Quote & order management
Less Annoying CRM
6.9
Zoho CRM
7.5
Interaction tracking
Less Annoying CRM
10.0
Zoho CRM
8.3
Channel / partner relationship management
Less Annoying CRM
7.7
Zoho CRM
7.5

Customer Service & Support

Less Annoying CRM
9.4
Zoho CRM
7.5
Case management
Less Annoying CRM
8.8
Zoho CRM
7.6
Help desk management
Less Annoying CRM
10.0
Zoho CRM
7.6
Call center management
Less Annoying CRM
Zoho CRM
7.4

Marketing Automation

Less Annoying CRM
8.5
Zoho CRM
8.0
Lead management
Less Annoying CRM
8.9
Zoho CRM
8.1
Email marketing
Less Annoying CRM
8.1
Zoho CRM
8.0

CRM Project Management

Less Annoying CRM
8.3
Zoho CRM
7.9
Task management
Less Annoying CRM
8.8
Zoho CRM
8.1
Reporting
Less Annoying CRM
7.8
Zoho CRM
7.9
Billing and invoicing management
Less Annoying CRM
Zoho CRM
7.7

CRM Reporting & Analytics

Less Annoying CRM
7.5
Zoho CRM
8.0
Forecasting
Less Annoying CRM
7.4
Zoho CRM
7.8
Pipeline visualization
Less Annoying CRM
8.3
Zoho CRM
8.0
Customizable reports
Less Annoying CRM
6.8
Zoho CRM
8.2

Customization

Less Annoying CRM
9.1
Zoho CRM
8.4
Custom fields
Less Annoying CRM
10.0
Zoho CRM
8.5
Scripting environment
Less Annoying CRM
8.1
Zoho CRM
8.5
API for custom integration
Less Annoying CRM
9.1
Zoho CRM
8.1
Custom objects
Less Annoying CRM
Zoho CRM
8.4

Platform

Less Annoying CRM
8.5
Zoho CRM
7.0
Mobile access
Less Annoying CRM
8.5
Zoho CRM
7.0

Security

Less Annoying CRM
8.2
Zoho CRM
8.2
Role-based user permissions
Less Annoying CRM
8.2
Zoho CRM
8.3
Single sign-on capability
Less Annoying CRM
Zoho CRM
8.1

Social CRM

Less Annoying CRM
Zoho CRM
7.4
Social data
Less Annoying CRM
Zoho CRM
7.4
Social engagement
Less Annoying CRM
Zoho CRM
7.4

Integrations with 3rd-party Software

Less Annoying CRM
Zoho CRM
7.5
Marketing automation
Less Annoying CRM
Zoho CRM
7.7
Compensation management
Less Annoying CRM
Zoho CRM
7.3

Pros

Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
Jenny Steadman | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
Kira Solomon | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Less Annoying CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Less Annoying CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Less Annoying CRM

Less Annoying CRM 9.1
Based on 1 answer
Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
Ray Lévesque, MA | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Less Annoying CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
Paula Darnell | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Less Annoying CRM

  • It is very affordable, we hardly notice this invoice each month, but it has helped us grow our business year after year by keeping track of all of our clients and prospect info, we never miss a follow up anymore.
Matt McCray | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Less Annoying CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Less Annoying CRM Editions & Modules

Edition
Always$101
  1. per user, per month
Additional Pricing Details
The system is $10 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Less Annoying CRM
10.0
Zoho CRM
7.9

Likelihood to Renew

Less Annoying CRM
Zoho CRM
7.6

Usability

Less Annoying CRM
Zoho CRM
8.0

Reliability and Availability

Less Annoying CRM
Zoho CRM
9.0

Performance

Less Annoying CRM
Zoho CRM
9.0

Support Rating

Less Annoying CRM
9.1
Zoho CRM
4.0

Online Training

Less Annoying CRM
Zoho CRM
8.2

Implementation Rating

Less Annoying CRM
Zoho CRM
8.0

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