What users are saying about
Top Rated
603 Ratings
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Top Rated
213 Ratings
Top Rated
603 Ratings
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Score 8.5 out of 100

Pipedrive

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Top Rated
213 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

LinkedIn Sales Navigator

This is also a great tool that we use for a social selling approach. I've personally had lots of success with clients not responding and reaching out through LinkedIn to spark a conversation. What really makes a difference is having a tool that helps analyze businesses and their employees. The other side of this, besides just LinkedIn, is your ability to see companies and individuals as well as send messages without a limit, therefore increasing the effectiveness and scope of the impact for your business. It doesn't always do a great job of pulling in contact data. If you're looking to bulk search individuals this isn't the tool you would want to use.
Kevin Knudsen | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

LinkedIn Sales Navigator
8.0
Pipedrive
Advanced search
LinkedIn Sales Navigator
8.3
Pipedrive
Identification of new leads
LinkedIn Sales Navigator
7.9
Pipedrive
List quality
LinkedIn Sales Navigator
8.2
Pipedrive
List upload/download
LinkedIn Sales Navigator
7.2
Pipedrive
Ideal customer targeting
LinkedIn Sales Navigator
8.1
Pipedrive
Load time/data access
LinkedIn Sales Navigator
8.2
Pipedrive

Sales Intelligence Data Standards

LinkedIn Sales Navigator
8.0
Pipedrive
Contact information
LinkedIn Sales Navigator
7.7
Pipedrive
Company information
LinkedIn Sales Navigator
8.2
Pipedrive
Industry information
LinkedIn Sales Navigator
8.0
Pipedrive

Data Augmentation & Lead Qualification

LinkedIn Sales Navigator
7.7
Pipedrive
Lead qualification process
LinkedIn Sales Navigator
8.0
Pipedrive
Smart lists and recommendations
LinkedIn Sales Navigator
7.1
Pipedrive
Salesforce integration
LinkedIn Sales Navigator
7.3
Pipedrive
Company/business profiles
LinkedIn Sales Navigator
8.1
Pipedrive
Alerts and reminders
LinkedIn Sales Navigator
7.8
Pipedrive
Data hygiene
LinkedIn Sales Navigator
7.6
Pipedrive
Automatic data refresh
LinkedIn Sales Navigator
7.7
Pipedrive
Tags
LinkedIn Sales Navigator
7.8
Pipedrive
Filters and segmentation
LinkedIn Sales Navigator
7.9
Pipedrive

Sales Intelligence Email Features

LinkedIn Sales Navigator
7.7
Pipedrive
Sales email templates
LinkedIn Sales Navigator
7.8
Pipedrive
Append emails to records
LinkedIn Sales Navigator
7.5
Pipedrive

Sales Force Automation

LinkedIn Sales Navigator
Pipedrive
6.3
Customer data management / contact management
LinkedIn Sales Navigator
Pipedrive
6.5
Workflow management
LinkedIn Sales Navigator
Pipedrive
7.8
Territory management
LinkedIn Sales Navigator
Pipedrive
6.6
Opportunity management
LinkedIn Sales Navigator
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
LinkedIn Sales Navigator
Pipedrive
7.9
Contract management
LinkedIn Sales Navigator
Pipedrive
3.0
Quote & order management
LinkedIn Sales Navigator
Pipedrive
5.1
Interaction tracking
LinkedIn Sales Navigator
Pipedrive
7.1
Channel / partner relationship management
LinkedIn Sales Navigator
Pipedrive
4.3

Customer Service & Support

LinkedIn Sales Navigator
Pipedrive
2.9
Case management
LinkedIn Sales Navigator
Pipedrive
4.7
Call center management
LinkedIn Sales Navigator
Pipedrive
1.1
Help desk management
LinkedIn Sales Navigator
Pipedrive
3.1

Marketing Automation

LinkedIn Sales Navigator
Pipedrive
8.2
Lead management
LinkedIn Sales Navigator
Pipedrive
7.7
Email marketing
LinkedIn Sales Navigator
Pipedrive
8.7

CRM Project Management

LinkedIn Sales Navigator
Pipedrive
6.3
Task management
LinkedIn Sales Navigator
Pipedrive
8.0
Billing and invoicing management
LinkedIn Sales Navigator
Pipedrive
4.1
Reporting
LinkedIn Sales Navigator
Pipedrive
6.8

CRM Reporting & Analytics

LinkedIn Sales Navigator
Pipedrive
5.0
Forecasting
LinkedIn Sales Navigator
Pipedrive
5.1
Pipeline visualization
LinkedIn Sales Navigator
Pipedrive
8.1
Customizable reports
LinkedIn Sales Navigator
Pipedrive
1.7

Customization

LinkedIn Sales Navigator
Pipedrive
6.1
Custom fields
LinkedIn Sales Navigator
Pipedrive
8.2
Custom objects
LinkedIn Sales Navigator
Pipedrive
7.7
Scripting environment
LinkedIn Sales Navigator
Pipedrive
1.0
API for custom integration
LinkedIn Sales Navigator
Pipedrive
7.5

Security

LinkedIn Sales Navigator
Pipedrive
7.2
Single sign-on capability
LinkedIn Sales Navigator
Pipedrive
6.1
Role-based user permissions
LinkedIn Sales Navigator
Pipedrive
8.3

Social CRM

LinkedIn Sales Navigator
Pipedrive
1.1
Social data
LinkedIn Sales Navigator
Pipedrive
1.1
Social engagement
LinkedIn Sales Navigator
Pipedrive
1.1

Integrations with 3rd-party Software

LinkedIn Sales Navigator
Pipedrive
3.6
Marketing automation
LinkedIn Sales Navigator
Pipedrive
3.6
Compensation management
LinkedIn Sales Navigator
Pipedrive
3.5

Platform

LinkedIn Sales Navigator
Pipedrive
8.0
Mobile access
LinkedIn Sales Navigator
Pipedrive
8.0

Pros

LinkedIn Sales Navigator

  • LinkedIn Sales Navigator takes the guesswork out of contacting potential lead sources. Rather than spending an exorbitant amount of time and energy trying to find the right people you wish to connect with, it lets you drill down and find contacts on a granular level.
  • LinkedIn Sales Navigator has add-ons that we pay for, and they are well worth the cost. We are now able to send more LinkedIn InMails each month, and we get a higher response rate from recipients.
  • We use Salesforce, and LinkedIn Sales Navigator saves leads and contacts into this platform with a simple click. There is no need to enter information multiple times, which is a real time saver.
Kevan Wilkinson | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

LinkedIn Sales Navigator

  • With my current company I only have a limited amount of inMails that I can send per month (50) which limits my use of the product. I wish that I was able to have unlimited to get the full functionality.
  • One complaint I have about targeting specific types of prospects is that when you do narrow the list within a company sometimes unrelated prospects still come up in the search and you have to weed through them.
  • I wish that regular linkedIn and Sales Navigator could be linked together at least message wise so that you didn't have to remember if you sent a prospect a message through Navigator or just from being a contact.
Erika M. Barth | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

LinkedIn Sales Navigator

LinkedIn Sales Navigator 10.0
Based on 2 answers
This question is a no-brainer. The tool is the industry standard for anyone tied to sales and marketing. The name "LinkedIn Sales Navigator" is synonymous with streamlining relevant customer and account data in an easy to use format that is actionable and intelligent. The focus on continuous improvement and richer means of communicating with customers and prospects is evident each time new features are rolled out. The social component of the tool even includes a gamification component to ensure that peers remain relevant among each other, which is refreshing and enjoyable for those who engage the tool on a daily basis.
Michael J. Towle | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

LinkedIn Sales Navigator

LinkedIn Sales Navigator 8.0
Based on 3 answers
It lets you pull people with specific titles in specific areas and with the criteria you choose--job changes, mutual connections based on schools, roles, and companies, etc. It is easy to upload these lists into other software or download and save them to a drive.
Vishakha Rao | TrustRadius Reviewer

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

LinkedIn Sales Navigator

LinkedIn Sales Navigator 9.0
Based on 2 answers
The tool speaks for itself, but the support is definitely a significant portion of why we use the tool. The company cares about their customer's success and it shows. We do not have to wait for long periods of time for the support team to respond; they do so in a timely manner, and virtually always with relevant insights and solutions.
Michael J. Towle | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

LinkedIn Sales Navigator

LinkedIn Sales Navigator 8.0
Based on 1 answer
I am unsure of the rollout, as I was not involved. I was an early adopter, and I have had a lot of success with the tool personally at multiple organizations, but I have no idea whether the implementation process encountered any errors. I can personally say that it works, and that I have not encountered significant issues with the tool since adoption, although a few issues like messages showing up as being unread even though they have been opened have been an on-again/off-again issues throughout the past few years. Overall, the company is doing a great job, and our implementation seems to have been effective.
Michael J. Towle | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

LinkedIn Sales Navigator

The only other tool I've used similar to Sales Navigator is the free LInkedin. As I've said, it is a great tool for networking and can be used for prospecting. I feel like Linkedin has really spent a lot of time trying to make Sales Navigator a better, more powerful tool for people in sales.
Gary Kawamura | TrustRadius Reviewer

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

LinkedIn Sales Navigator

  • In my last business, it enabled me to quickly target high value prospects and reach out to them. It led to enough success that I used it regularly.
  • It also offers and (I took advantage of) the ability to seek out introductions. This led to a large number of prospect conversations and some sales.
  • In my current business, we used it to beta test heavy outbound email campaigns, which it proved out because of the accuracy of the data.
Adam Boyd | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

LinkedIn Sales Navigator

Pipedrive

Pricing Details

LinkedIn Sales Navigator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LinkedIn Sales Navigator
8.5
Pipedrive
8.0

Likelihood to Renew

LinkedIn Sales Navigator
10.0
Pipedrive
8.2

Usability

LinkedIn Sales Navigator
8.0
Pipedrive
10.0

Reliability and Availability

LinkedIn Sales Navigator
Pipedrive
8.2

Support Rating

LinkedIn Sales Navigator
9.0
Pipedrive
8.2

Implementation Rating

LinkedIn Sales Navigator
8.0
Pipedrive
8.2

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