LogMeIn Pro by GoTo vs. RealVNC Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Pro by GoTo
Score 8.9 out of 10
N/A
N/A
$30
per month
RealVNC Connect
Score 7.2 out of 10
N/A
RealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it.
$99
per year (one concurrent session)
Pricing
LogMeIn Pro by GoToRealVNC Connect
Editions & Modules
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Essentials
$8.25
per month (billed annually) per concurrent session
Plus
$16.50
per month (billed annually) per concurrent session (add up to 3)
Premium
$29.75
per month (billed annually) per concurrent session (add up to 5)
Enterprise
Custom Pricing
per year
Enterprise
Custom Pricing
Offerings
Pricing Offerings
LogMeIn Pro by GoToRealVNC Connect
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans are billed annually.Plans work on a Per Concurrent Session basis. Each plan gives access to a bundled number of devices, but limits apply to the amount of devices that can be connected at any given time. The Premium plan includes On-Demand Assist, a useful tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device.
More Pricing Information
Community Pulse
LogMeIn Pro by GoToRealVNC Connect
Considered Both Products
LogMeIn Pro by GoTo
Chose LogMeIn Pro by GoTo
LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
RealVNC Connect
Chose RealVNC Connect
VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
Features
LogMeIn Pro by GoToRealVNC Connect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Pro by GoTo
9.1
19 Ratings
14% above category average
RealVNC Connect
7.3
32 Ratings
8% below category average
Screen sharing9.717 Ratings9.128 Ratings
File transfer9.418 Ratings8.015 Ratings
Instant message8.013 Ratings6.219 Ratings
Secure remote access with Smart Card authentication10.05 Ratings7.05 Ratings
Access to sleeping/powered-off computers8.717 Ratings6.09 Ratings
Over-the-Internet remote session10.018 Ratings9.030 Ratings
Initiate remote control from mobile8.713 Ratings8.919 Ratings
Remote management of servers & workstations9.716 Ratings4.76 Ratings
Remote Active Directory® management10.011 Ratings00 Ratings
Centralized management dashboard10.014 Ratings7.216 Ratings
Session record9.513 Ratings8.02 Ratings
Annotations6.27 Ratings5.36 Ratings
Monitoring and Alerts8.312 Ratings7.03 Ratings
Multi-platform remote control9.315 Ratings9.011 Ratings
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User Ratings
LogMeIn Pro by GoToRealVNC Connect
Likelihood to Recommend
9.6
(19 ratings)
8.1
(38 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.0
(8 ratings)
Usability
9.4
(6 ratings)
8.0
(4 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
8.0
(2 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
10.0
(1 ratings)
8.0
(2 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn Pro by GoToRealVNC Connect
Likelihood to Recommend
LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Read full review
RealVNC
It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
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Pros
LogMeIn, Inc.
  • LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
  • You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
  • I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
Read full review
RealVNC
  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
Read full review
Cons
LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
Read full review
RealVNC
  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
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Likelihood to Renew
LogMeIn, Inc.
It works great
Read full review
RealVNC
VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
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Usability
LogMeIn, Inc.
I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.
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RealVNC
It's a niche product and in that niche they try to cater to as many use cases as they can. Other as a TCO aspect i don't see many use cases where you can't use this product as the one tool for all remote session use cases in your company
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Reliability and Availability
LogMeIn, Inc.
Always there as long as there is an internet connection
Read full review
RealVNC
No answers on this topic
Performance
LogMeIn, Inc.
It loads quickly,
Read full review
RealVNC
No answers on this topic
Support Rating
LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
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RealVNC
VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
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Online Training
LogMeIn, Inc.
No answers on this topic
RealVNC
The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
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Implementation Rating
LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
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RealVNC
No problem at all, love the product.
Read full review
Alternatives Considered
LogMeIn, Inc.
LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
Read full review
RealVNC
VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
Read full review
Scalability
LogMeIn, Inc.
The view is a little blurry. The resolution could be better
Read full review
RealVNC
No answers on this topic
Return on Investment
LogMeIn, Inc.
  • Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
  • Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
  • Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.
Read full review
RealVNC
  • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
Read full review
ScreenShots

RealVNC Connect Screenshots

Screenshot of the Device List in the Connect v8 desktop appScreenshot of On-Demand Assist, which can be used to start a remote support session using a single-use code.