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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LogMeIn Resolve

    Score9.1 out of 10
    N/ALogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

    $29

    per month

    QuotaPath

    Score8.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    QuotaPath automates the commission process, helping revenue teams manage and track variable pay. Teams that use QuotaPath gain real-time visibility into commissions and forecasted earnings.

    $250

    per month per user

    Pricing
    LogMeIn ResolveQuotaPath
    Editions & Modules
    Starter
    $29
    per month
    Growth
    $55
    per month
    Advanced
    $78
    per month
    Premium Endpoint Management
    $78
    per month
    Complete
    $94
    per month
    Essential
    $25
    per month (billed annually) per user
    Growth
    $35
    per month (billed annually) per user
    Premium
    $50
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    LogMeIn ResolveQuotaPath
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsVolume discounts are available. MDM is available as a standalone or as an add-on. Discount available for annual billing.QuotaPath has three pricing editions, each with a platform fee that includes the all-in cost of QuotaPath for teams with up to five users. (This includes user access, ongoing support, integration implementations, and is billed annually. Any users beyond the first five have a per-seat cost relative to their associated tier.) The Growth tier offers a free trial.
    More Pricing Information
    Community Pulse
    LogMeIn ResolveQuotaPath
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    QuotaPath
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    101 Answers
    100%
    Would buy again
    23 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    92 Answers
    100%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    106 Answers
    100%
    Happy with the feature set
    23 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    69 Answers
    100%
    Lived up to sales and marketing promises
    20 Answers
    Implementation went as expected
    95%
    Implementation went as expected
    88 Answers
    100%
    Implementation went as expected
    22 Answers
    Features
    LogMeIn ResolveQuotaPath
    Sales ICM
    Comparison of Sales ICM features of LogMeIn Resolve and QuotaPath
    Feature
    LogMeIn Resolve
    -
    Ratings
    QuotaPath
    9.7
    23 Ratings
    21% above category average
    Sales compensation plan creation00 Ratings9.823 Ratings
    Complex sales crediting00 Ratings9.819 Ratings
    Sales compensation process automation00 Ratings9.922 Ratings
    Incentive auditing/regulation compliance00 Ratings9.618 Ratings
    Sales compensation dashboards & forecasting00 Ratings9.823 Ratings
    Incentive modeling00 Ratings9.620 Ratings
    Agile incentive strategy00 Ratings9.716 Ratings
    ICM mobile visibility00 Ratings9.414 Ratings
    Best Alternatives
    LogMeIn ResolveQuotaPath
    Small Businesses
    Avast CloudCare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Action1
    Score9.4 out of 10
    Everstage
    Score9.1 out of 10
    Enterprises
    ManageEngine Endpoint Central
    Score9 out of 10
    CaptivateIQ
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LogMeIn ResolveQuotaPath
    Likelihood to Recommend
    9.0
    (131 ratings)
    9.8
    (23 ratings)
    Likelihood to Renew
    6.8
    (17 ratings)
    10.0
    (1 ratings)
    Usability
    8.3
    (111 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    6.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (7 ratings)
    9.9
    (11 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (5 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LogMeIn ResolveQuotaPath
    Likelihood to Recommend
    GoTo formerly LogMeIn
    LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.
    Incentivized
    Read full review
    QuotaPath
    Well suited for getting your sales team visibility on their efforts, it’s great for showing how and why commissions payout as they do with each deal. Adjustments can also be made very quickly on the backend if needed. It’s straightforward and quick to set up and doesn’t require much training, which is very good for smaller-end businesses and sales forces. It doesn’t work well with more nuanced deals that may age multiple pay points or for larger sales forces, and some custom CRMs will have trouble or be incompatible.
    Incentivized
    Read full review
    Pros
    GoTo formerly LogMeIn
    • Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
    • It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
    • It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.
    Incentivized
    Read full review
    QuotaPath
    • We don’t have to calculate commissions in Excel anymore! It takes a fraction of the time it used to calculate commissions. Saves about 1-2 days on month end close. I like that it is easy for me and reps to drill down and see the calculations of their payouts. Reps can see calcs all month long instead of having to wait until the end of the month, so acts as a motivator. Sales managers can manage their direct reports better.
    • When I first started using QP, I was not thrilled with the quota attainment reporting for dollars, percent, and team management. I’m glad that they added leaderboards and are working on better reporting. I like the UX and UI of the whole software.
    • I like being able to export the following easily to Excel – resolved payouts for all payouts, payouts by rep, and Ledger (ASC 606) info.
    • Admins can request that reps acknowledge their plans through QP, which helps with compliance and ensures we are in agreement with calculations. I like that they are adding a docusign feature.
    • You can easily adjust earnings if a correction is needed, even after the month is closed. Just make sure you reverse from the end of the process (i.e. undo in ledger, undo the resolved payout, delete the unresolved payout, un-approve the deal).
    Read full review
    Cons
    GoTo formerly LogMeIn
    • The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
    • ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
    • And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
    • Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
    Incentivized
    Read full review
    QuotaPath
    • More workspace roles with the ability to customize what each user is able to do. Currently, there's only member and team manager. The team manager currently has too much power and we want to remove some of the things they're able to do like approve deals.
    • When you sync a deal from the CRM, you can override the earnings but you cannot override the field value you're syncing over. It would be great if that was possible.
    • When you want to exclude a deal, you have to go in the filters and add a rule to exclude the ID. It would be better if there's an option to reject deals in certain paths as an approver.
    Incentivized
    Read full review
    Likelihood to Renew
    GoTo formerly LogMeIn
    I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
    Incentivized
    Read full review
    QuotaPath
    I don't have buying decision but we have input on the software or solutions we use and this has been a game changer to review our commissions. Quota Path makes it very easy to ensure we are on target. Saves us a lot of time compared to using spreadsheets
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.
    Incentivized
    Read full review
    QuotaPath
    No answers on this topic
    Reliability and Availability
    GoTo formerly LogMeIn
    Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
    Read full review
    QuotaPath
    No answers on this topic
    Performance
    GoTo formerly LogMeIn
    If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
    Read full review
    QuotaPath
    No answers on this topic
    Support Rating
    GoTo formerly LogMeIn
    Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
    Incentivized
    Read full review
    QuotaPath
    I ran into some issues with setting up an MRR earning path. Their customer service team was readily available to assist, provide guidance and get their hands on our setup, which made getting this up and running much easier. Also (shame on me), I missed a couple of calls with my CSM, Daniel, but he never got frustrated with my absence. In fact, he was always able to reschedule and was flexible with my schedule — when we were able to connect, he was a major, major help.
    Read full review
    In-Person Training
    GoTo formerly LogMeIn
    we did not have in person training
    Incentivized
    Read full review
    QuotaPath
    No answers on this topic
    Online Training
    GoTo formerly LogMeIn
    n/a - wasnt in attendance
    Incentivized
    Read full review
    QuotaPath
    No answers on this topic
    Implementation Rating
    GoTo formerly LogMeIn
    GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
    Incentivized
    Read full review
    QuotaPath
    No answers on this topic
    Alternatives Considered
    GoTo formerly LogMeIn
    Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.
    Incentivized
    Read full review
    QuotaPath
    Xactly Incent was very difficult to configure. And UI wasn't very friendly. Spiff and CaptivateIQ had a good UI but the learning and coding required was going to be too much for the short window of time before implementation was due. QuotaPath was able to build our comp plans in less than a month so we could focus on the necessary configuration of data in Salesforce.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    GoTo formerly LogMeIn
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    QuotaPath
    No answers on this topic
    Scalability
    GoTo formerly LogMeIn
    The system was implemented quite quickly and easily.
    Incentivized
    Read full review
    QuotaPath
    No answers on this topic
    Professional Services
    GoTo formerly LogMeIn
    I wasn't involved with this element of the sale/purchase
    Incentivized
    Read full review
    QuotaPath
    No answers on this topic
    Return on Investment
    GoTo formerly LogMeIn
    • LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
    • Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
    Incentivized
    Read full review
    QuotaPath
    • Reduce commission calculations from a full day to minutes
    • Provides both managers and reps with insight into their earnings
    • Highly flexible plan structuring that allowed us to pay based on our objectives
    • While saving money on the elimination of manual commission processing (+/12c days per year) I believe the real payback has been the way it has helped us to better incentivize and motivate our reps
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Resolve Screenshots

    Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets Board

    QuotaPath Screenshots

    Screenshot of the scalable team workflows that automate commission management, with task prioritization and success insights.Screenshot of the home experience for reps to create ownership for their compensation, where they can see updates from the last time they logged in (including deals with commissions earned), understand how they are performing, and forecast earnings based on their pipeline.Screenshot of quota attainment tracking and forecasting, to understand how individual reps and teams are pacing toward goals, with leaderboards to motivate teams with friendly competition.Screenshot of payout schedules for earned amounts, with the option to split commissions into multiple payouts with installments, and explanations of clawbacks to catch overpayments. Reps can cross-reference their earnings and know exactly what will be on their paycheck.Screenshot of the AI-Powered Plan Builder, which enables quick setups and adjustments to build and execute your comp plans in QuotaPath. Describe your plan in a few words, or upload a PDF of your plan, and allow AI to configure it for QuotaPath.Screenshot of the self-serve integrations to connect data, with CRM connections like HubSpot and Salesforce and invoicing systems like Quickbooks and Stripe.