LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Renaissance Star Assessments
Score9.4 out of 10
N/A
Star Assessments are a suite of assessments for reading, math, and early literacy, in both English and Spanish, boasting users among over 30,000 schools. Star Assessments helps educators to gain accurate insights into student learning, growth, and achievement—so they can help all learners reach their full potential. The full Star Assessment suite includes the computer-adaptive Star Reading (K–12), Star Math (K–12), and Star Early Literacy (pre-K–3) assessments; a formative assessment tool, Star…
N/A
Pricing
LogMeIn Resolve
Renaissance Star Assessments
Editions & Modules
Starter
$29
per month
Advanced
$78
per month
Complete
$94
per month
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Offerings
Pricing Offerings
LogMeIn Resolve
Renaissance Star Assessments
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
MDM is available under the Complete plan. Volume discounts & MSP pricing are available. A discount is available for annual billing.
LogMeIn is well-suited for scenarios where remote support is needed. For example, a user submits a ticket about having an issue with Microsoft Word being unable to open documents on their PC. Since this is just a software issue on the device, LogMeIn is great for being able to fix the issue. Scenarios, I would say LogMeIn Resolve is not as well-suited for inventory management. But that's only because my organization has a proprietary system to manage assets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Renaissance Star Assessments are great for students who already know English and know how to use a device, especially a tablet. The children can listen to the question, choose an answer, then move on to the next question. These assessments are less appropriate for students learning English as a second language. Since the questions are in English, and most students primarily speak another language, they do not understand the questions and get many of them wrong. As a result, they score low and it appears as if the child has not been learning when in fact the low score is due to a language barrier. I think there should also be some type of block to choosing an answer until after the question is presented because some children like to press answers before the question is finished and then try to move on. I think having the answers be unclickable before the question is finished would be a benefit for the children to pay more attention to the question.
Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The graphs for each subject are not consistently the same. (ie. some graphs are by 5s and some are by 50s.) It's very confusing to read them.
The questions are not rigorous enough for state standards.
Different reports will show data that does not align. If 'state' is chosen, then all reports should show the same data. The Parent Report will show the child in 'green', but every sub-skill is in 'red'. That is super confusing for parents and teachers.
All reports should be based on the same score, but they are not. It is like comparing apples to oranges on the same child.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Star Assessments and Renaissance is the best educational products at this time. They are found worldwide, easy to use and informational for districts teachers and families. Information will follow a student if they change districts and give previous information to new districts and teachers
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The interface is clean, intuitive, and easy to navigate. Common actions are easy to locate and exactly where I would expect them to be. Starting a remote session is quick and smooth, which reduces the time users need to wait before receiving support. I also appreciate the single-pane dashboard showing remote access, session details, and device information.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It is very user friendly and intuitive. I have had minimal training on the system and was able to access many of the features. I was able to easily create student accounts and set up testing for our students. I was able to find appropriate reports that provide the right data for our team and our parents.
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have been very happy with the support. By phone or email I have found the support very good and they get back to me quickly. This survey however is wa6 overdone, expecting me to come up with 50 words on each question. It becomes very repetitive and very laborious.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When presenters show us how to use the program they need to have a full class size of data. During training, there were only 5 or 6 sample students. Classes are more like 25 and that makes the training more realistic to have similar data to what we will use.
Although the SolarWinds help desk worked well for our help desk and inventory purposes, it did not provide remote access ability or remote execution of executable files or scripts. We were looking for a product that integrated all of these tasks in order to simplify our day to day IT functions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Renaissance Star Math Assessment provided a proven data collection tool. This was also being used at the lower grades in our district, so it made sense to continue with its use to provide a more reliable and accurate picture of our students entering the middle school. The continuation of the data trail should continue to help their overall growth.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It has positively impacted student time to learn by reducing testing times and allowing more time for instruction
The reduced testing time also positively impacted our schools by freeing the computer labs and making the planning and creation of testing schedules easier. This has allowed more computer lab use for education and learning.
It has negatively impacted the time and effort required by support staff, administrators, and some teachers by requiring more time spent on looking up results or going to multiple spots and manually combining results because a larger group couldn't easily be made.
Another negative impact on our district is that it has also taxed those few educators with more technical ability and data knowledge moreso than other programs. The need to create/summarize/write programs to deal with full, raw data export files since the smaller, more specific reports and summaries are not downloadable into a format that can be manipulated easily (pdf only, not csv exports), and to constantly back up data exports and to have to search through them when the State wants results on past students etc.
