Mikogo vs. Zoho Assist

Pros Mikogo is well-suited and cost-effective for the small business Simple & well-designed; easy to figure out. Works best for one-on-one client support. Cons No live customer support Free version has limited features (e.g. no invite meeting allowed) Trial version only 14 days

Incentivized

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.

Incentivized

• Inexpensive
• Simple interface
• Menus and prompts were clear

Incentivized

• Zoho Assist has the diagnostic support remotely handled.
• Surveys are easily done with Zoho Assist.
• Functioning in all systems and devices.
• Recording of remote sessions.

Incentivized

• I'd like to be able to record a session easier.

Incentivized

• Wake on LAN is very unreliable.
• Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
• Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
• File transfer clunky, slow and inconsistent.
• Clients often show offline when actually available and online.
• Copy/paste inconsistent (clipboard).
• Initially slow to connect to clients.

Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.

Incentivized

I do not have any experience with Mikogo's support as I have never experienced any problem with it.

Incentivized

As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it

Incentivized

Mikogo has simple features and is easy to use. If you don't need lots of bells and whistles and just want to screen share or video conference on a small scale Mikogo works best. Join.me & TeamViewer are a bit confusing for the novice small business person. My experience with LogMeIn has been that it's sluggish. GoToMeeting works great but is pricey for the small firm that mainly does one-to-one support/training. I couldn't get Zoom to work right.

Incentivized

Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.

Incentivized

• Zero positive impact
• Spend just a little more with products like AnyDesk and get some real ROI
• Short term, the product can be used on a trial basis (or at least it was available as a trial)

Incentivized

• It's the most cost-effective service I've found with device control features, saving money.
• It's reliable whenever we need it.
• Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.

Incentivized