MiVoice Business vs. RingEX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiVoice Business
Score 6.0 out of 10
N/A
MiVoice Business is a unified communications platform from Canadian Mitel Networks Corporation, for businesses with 5 to 65,000 potential users.N/A
RingEX
Score 8.2 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Pricing
MiVoice BusinessRingEX
Editions & Modules
No answers on this topic
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
MiVoice BusinessRingEX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
MiVoice BusinessRingEX
Features
MiVoice BusinessRingEX
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
MiVoice Business
6.6
1 Ratings
20% below category average
RingEX
8.4
161 Ratings
4% above category average
Hosted PBX6.01 Ratings8.587 Ratings
Multi-level Interactive Voice Response (IVR)7.01 Ratings8.1119 Ratings
User templates7.01 Ratings8.2110 Ratings
Call reports4.01 Ratings8.3145 Ratings
Directory of employee names9.01 Ratings9.0144 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
MiVoice Business
7.0
1 Ratings
18% below category average
RingEX
8.7
170 Ratings
4% above category average
Answering rules9.01 Ratings8.7155 Ratings
Call recording2.01 Ratings9.0144 Ratings
Call park9.01 Ratings8.6123 Ratings
Call screening5.01 Ratings8.3135 Ratings
Message alerts10.01 Ratings8.9160 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
MiVoice Business
3.3
1 Ratings
83% below category average
RingEX
8.6
146 Ratings
7% above category average
Video conferencing1.01 Ratings8.2111 Ratings
Audio conferencing7.01 Ratings9.0126 Ratings
Video screen sharing2.01 Ratings8.280 Ratings
Instant messaging00 Ratings8.999 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
MiVoice Business
-
Ratings
RingEX
9.0
147 Ratings
12% above category average
Mobile app for iOS00 Ratings9.0129 Ratings
Mobile app for Android00 Ratings9.1110 Ratings
Best Alternatives
MiVoice BusinessRingEX
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiVoice BusinessRingEX
Likelihood to Recommend
6.0
(1 ratings)
8.2
(181 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(15 ratings)
Usability
-
(0 ratings)
8.7
(11 ratings)
Availability
-
(0 ratings)
8.9
(111 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
5.4
(28 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.9
(6 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
MiVoice BusinessRingEX
Likelihood to Recommend
Mitel Networks Corporation
As a phone system, MiVoice Business is absolutely fantastic. It's equipment and even virtual appliances are extremely stable. Simple auto attendants and making/receiving calls is where the strength is. Where is needs help is the Windows-based software. Upgrading this can be extremely difficult and it frequently fails for no reason. Services stop running and needs frequent reboots. The client has improved greatly with newer releases but can be buggy. Sadly, the old ways of a traditional desktop phone is dying and I think MiVoice Business isn't as good as some other options that provide more. The end user client just isn't as stable as something like Microsoft Teams or Zoom Voice that can provide a more stable soft phone experience.
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RingCentral
A basic phone system with all of the "extras" makes a small business look much more significant. Their growth into AI features is fantastic and can be used to reduce the effort of call management dramatically. While pretty much like all of them, voicemail is easy to work with. You'd probably need an administrator to manage personnel changes in a larger environment.
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Pros
Mitel Networks Corporation
  • Virtual appliances if you have a strong VM infrastructure
  • The user client is decent and has improved since earlier versions of MiVoice Business
  • Extremely easy to setup new extensions/users
  • For the most part, it's an extremely stable system with just making and receiving phone calls.
Read full review
RingCentral
  • Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer.
  • Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well.
  • Mobile Client - the mobile app offers all of the same functionality as the desktop or web client.
  • Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning.
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Cons
Mitel Networks Corporation
  • Softphone working through a VPN/Work-From-Home has always been a struggle
  • While I'm told an upgrade is near, the Contact Center is outdated and needs work
  • The upgrade process is very flakey and regularly fails on a Window server.
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RingCentral
  • Customer support is rudimentary. They should improve tier 1 customer support's ability to understand our needs rather than asking customers to reinstall the app
  • Revolving door of account managers, which causes loss of continuity in discussing opportunities
  • Analytics is not complete. Details about faxing and web meetings is missing.
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Likelihood to Renew
Mitel Networks Corporation
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Usability
Mitel Networks Corporation
No answers on this topic
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Reliability and Availability
Mitel Networks Corporation
No answers on this topic
RingCentral
We recently had nearly an entire day of downtime where the RIngCentral network was experiencing issues with incoming and outgoing calls. In the past year there have been more service related issues than ever before, which makes me wonder if RingCentral network is not robust enough to handle all the users
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Performance
Mitel Networks Corporation
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
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Support Rating
Mitel Networks Corporation
No answers on this topic
RingCentral
Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
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In-Person Training
Mitel Networks Corporation
No answers on this topic
RingCentral
I really didn't know all the capabilities
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Implementation Rating
Mitel Networks Corporation
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Alternatives Considered
Mitel Networks Corporation
I've used MiVoice Business at multiple employers. Once of them was moving from a very old Avaya PBX, another was with an NEC phone system that was slightly newer. MiVoice was far more easier to setup phones, setup users, manage voicemail, ETC. While we had consultants perform any upgrades with Avaya and NEC, MiVoice we did more collaborative with our support partner but we ran into far more issues with upgrades of MiVoice. My last 2 companies have discussed moving their phone system to Microsoft Teams and my current position they've already done that. All the issues with MiVoice relating to upgrades and issues with the Connect client are not existant with Teams. Teams is the bar, sadly MiVoice Business - while a very good product - falls short. They just haven't yet resolved issues that have long existed and in a pre-covid world it was OK. Now that people are displaced, the office environment has changed and end users are not isolated to a desk with a physical phone. MiVoice Business needs to catch up.
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RingCentral
There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage.
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Contract Terms and Pricing Model
Mitel Networks Corporation
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
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Scalability
Mitel Networks Corporation
No answers on this topic
RingCentral
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
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Return on Investment
Mitel Networks Corporation
  • Was able to replace our old dying PBX system
  • Softphone, when it's working, allows users to answer phone calls from home
  • Can leverage our existing VM infrastructure to use virtual appliances instead of physical appliances
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RingCentral
  • Enabling the team to streamline inbound and outbound calling strategy has increased productivity by at least 30%.
  • It improved internal collaboration by enabling the team to communicate effectively and clearly in real-time.
  • Improved level of professionalism that we could showcase to our clients, intangible benefit.
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ScreenShots