What users are saying about
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Top Rated
2727 Ratings
Top Rated
689 Ratings

monday.com

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Top Rated
2727 Ratings
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Score 8.6 out of 100
Top Rated
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Score 8.2 out of 100

Highlights

Monday.com and Smartsheet are team project management applications designed to help co-workers plan projects, assign tasks, track progress, and share information. Both products offer multiple ways of viewing projects and tasks, including Gantt charts, calendar views, and kanban boards. However, Smartsheet uses spreadsheets as the fundamental building blocks of projects, while monday.com has a custom UI with only a passing resemblance to tables or spreadsheets. monday.com is used primarily by small businesses, likely because it is slightly cheaper and its feature set is aimed at smaller-scale projects and teams. Smartsheet is primarily used by mid-sized companies and has a significant enterprise-level user base, likely because its spreadsheet-based design lends itself to larger-scale teams and projects.

Features

Both monday.com and Smartsheet offer core project management functionality, but they each offer unique benefits to their users.

monday.com is designed to be quick and easy to pick up and use. The software offers a single board for each project, giving managers and team members a quick overview of the project’s status. Each project board can be customized to display the most relevant data for that project. Users appreciate the automation tools to create tasks, move tasks through workflow processes, and automatically assign tasks to specific users. Integration with calendar applications, thread-based communication, and quick sharing of notes and to-dos help make monday.com a slick, intuitive way for teams to communicate and keep their projects moving.

Although Smartsheet uses spreadsheets to drive project management, it also offers many ways to view, sort, and filter the information in each sheet, helping individual users and managers navigate and understand project information. Its customizable reminder system can send reminders and warnings directly to e-mail accounts, helping users stay on track and avoid missed deadlines. Smartsheet also offers generous sharing permissions and guest access, making it easy for teams to collaborate with freelancers and contractors within the software. And since the interface is based on spreadsheets, users familiar with Excel or other spreadsheet software can get up and running quickly.

Limitations

However, each product has unique limitations as well. Before choosing monday.com or Smartsheet, be sure to consider their drawbacks.

monday.com can lack the depth desired by some users, especially on lower pricing tiers. Features like automation, guest access, and recurring tasks are locked behind higher tiers, meaning that some businesses will have to upgrade their license for access to necessary tools. Additionally, monday.com doesn’t offer a free version, and their licensing system isn’t very granular: if your five-person team adds a sixth member, you’ll need to upgrade to the ten-user plan. Finally, the system overall is geared towards small- and medium-scale projects and teams. Enterprise-level users might have difficulty scaling the system to work well for their needs.

Smartsheet may be familiar to Excel users, but that can also be a drawback. Smartsheet doesn’t have all of the advanced features offered by a dedicated spreadsheet system like Excel, leaving some users wishing for more complicated formulas or formatting options. Importing sheets to and from Excel files can be clunky and frustrating, with conditional formatting and other customizations getting lost in the process. For some users, Smartsheet did not explain its features properly, leaving them frustrated at the apparent lack of features such as Dropbox integration or the ability to save a copy of a sheet to a new file. If you choose Smartsheet, you may need to implement a robust training program to avoid these sorts of problems.

Pricing

Both monday.com and Smartsheet offer tiered subscription plans for pricing.

monday.com starts with the Basic tier at $8.00 per user per month and includes the core product functionality with 5 GB of storage, one project board per dashboard, and a Kanban view option. The Standard tier is $10 per user per month and adds automation features, Timeline and Calendar viewing options, up to 3 project boards per dashboard, and 50 GB of storage. The Pro tier is $16 per user per month and adds more automation capabilities, a Chart view option, up to 10 boards per project dashboard, and 100 GB of storage. The Enterprise tier is priced by quote and adds more automation and integration options, up to 50 boards per dashboard, and priority customer support.

Smartsheet’s pricing is divided into Standard and Enterprise plans. Standard plans begin at the Individual tier, which is $14 per month for a single user and allows up to 10 sheets with automation and Gantt, calendar, and kanban views. The Business tier is $25 per user per month and adds reporting, progress tracking, user management, and custom branding features, with up to 100 sheets per user. Enterprise plans are priced by quote and allow unlimited sheets per user and add features such as SSO and integration with user directory systems. Finally, the Premium tier is priced by quote and adds features like dedicated calendar applications, connectors for CRM products, and high-priority customer support.

Community Pulse

Reviewers Who Considered Both Products

monday.com

Chose monday.com

Smartsheet does more than we needed it to do for our simple project management. JIRA is the same way. Asana and Trello are probably the closest comparisons for our needs. Both of these others are great, and I don't have any real complaints to compare on any of these. Monday.com …

Chose monday.com

Candidly, we still use both as monday.com and Smartsheet, as monday.com only recently added dependencies, and that was integral to our proposal and pricing process.

Chose monday.com

Both are very powerful project management software solutions. Smartsheet has a small advantage, specifically in that area, but has none of the other features we use it for in regards to creating forms for external facing parties, automation within our group, and basic visible …

Chose monday.com

Monday.com has a lot of functionality and visibility that the other tech we've used did not. the notifications and ease of adding new tasks and projects are also better than the other tech we have used.

Chose monday.com

I feel monday is more intuitive and easy to use compared to the others. Otherwise they pretty much do the same function. Assignments are significantly less liable to be overlooked. It causes us to consider each other responsible. I exceptionally prescribe it for groups that …

Smartsheet

Chose Smartsheet

Our design and dev team really enjoyed the look, feel, and flow of monday. However, from a project management and timeline approach I found it to be overwhelming and cumbersome. I needed a tool that could easily be replicable and client facing.

Chose Smartsheet

Jira is better on user interface and task tracking. However the dashboard isn't as versatile as on Smartsheet. That being said, it takes maintenance to keep the Smartsheet dashboard updated regularly (not automated).

Chose Smartsheet

It has been my favorite alternative; I can control Smartsheet from my mobile device since, as a manager, it allows me to visualize the files made through it, with the convenience of any time and space.

Chose Smartsheet

All the products seemed to perform the project and task management function adequately. The following factors were the keys to our selection:

  1. Ease of use - so similar to Excel everyone can figure it out.
  2. Flexible architecture lends itself to many different use cases beyond …

Chose Smartsheet

Smartsheet is a unique data and project management collaboration tool that sets itself apart from its competitors. Teams have the ability to create extremely customized dashboards that have data flowing to and from multiple worksheets and workspaces. Smartsheet has the ability …

Chose Smartsheet

We selected Smartsheet because we needed something between Excel and MS Project. We have a group of staff members who were not Project Managers by trade, but yet managed teams and staff who are supporting smaller efforts with task management. They were looking for a simple tool …

Chose Smartsheet

Smartsheet is very robust, and allows much more customization. It is not as user friendly, and takes more time to understand and get used to. Smartsheet integrates with just about all of these other tools. One of the best things about Smartsheet is that it can integrate with …

Chose Smartsheet

I was familiar with it, but no one else at my organization had it installed. I had to print to PDF and just send PDF files to everyone. I was the only person who could create or update and that was burdening my time and workload.

Feature Set Ratings

  • monday.com ranks higher in 1 feature set: Project Management
  • Smartsheet ranks higher in 1 feature set: Professional Services Automation

Project Management

8.2

monday.com

82%
8.1

Smartsheet

81%
monday.com ranks higher in 7/14 features

Task Management

9.2
92%
1245 Ratings
8.4
84%
118 Ratings

Resource Management

8.3
83%
1078 Ratings
7.8
78%
101 Ratings

Gantt Charts

8.2
82%
710 Ratings
8.6
86%
101 Ratings

Scheduling

8.5
85%
1055 Ratings
8.7
87%
103 Ratings

Workflow Automation

8.2
82%
1066 Ratings
7.7
77%
92 Ratings

Team Collaboration

9.0
90%
1226 Ratings
8.5
85%
114 Ratings

Support for Agile Methodology

8.3
83%
659 Ratings
7.7
77%
74 Ratings

Support for Waterfall Methodology

7.0
70%
1 Rating
7.7
77%
71 Ratings

Document Management

7.2
72%
995 Ratings
7.8
78%
93 Ratings

Email integration

7.9
79%
881 Ratings
8.2
82%
92 Ratings

Mobile Access

8.0
80%
990 Ratings
7.5
75%
88 Ratings

Timesheet Tracking

8.5
85%
589 Ratings
8.3
83%
57 Ratings

Change request and Case Management

8.6
86%
630 Ratings
8.7
87%
61 Ratings

Budget and Expense Management

7.6
76%
542 Ratings
8.2
82%
67 Ratings

Professional Services Automation

7.6

monday.com

76%
8.6

Smartsheet

86%
Smartsheet ranks higher in 3/4 features

Quotes/estimates

7.2
72%
364 Ratings
8.3
83%
38 Ratings

Project & financial reporting

8.2
82%
465 Ratings
8.1
81%
53 Ratings

Integration with accounting software

7.3
73%
244 Ratings
9.1
91%
28 Ratings

Invoicing

N/A
0 Ratings
9.0
90%
30 Ratings

Attribute Ratings

  • monday.com is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Online Training
  • Smartsheet is rated higher in 3 areas: Likelihood to Renew, Performance, Implementation Rating

Likelihood to Recommend

8.9

monday.com

89%
1253 Ratings
8.0

Smartsheet

80%
139 Ratings

Likelihood to Renew

8.7

monday.com

87%
13 Ratings
10.0

Smartsheet

100%
24 Ratings

Usability

8.7

monday.com

87%
1186 Ratings
8.6

Smartsheet

86%
12 Ratings

Availability

8.7

monday.com

87%
5 Ratings

Smartsheet

N/A
0 Ratings

Performance

8.5

monday.com

85%
5 Ratings
10.0

Smartsheet

100%
2 Ratings

Support Rating

8.3

monday.com

83%
1132 Ratings
8.1

Smartsheet

81%
90 Ratings

Online Training

8.4

monday.com

84%
3 Ratings
7.0

Smartsheet

70%
1 Rating

Implementation Rating

8.0

monday.com

80%
7 Ratings
10.0

Smartsheet

100%
18 Ratings

Configurability

8.7

monday.com

87%
4 Ratings

Smartsheet

N/A
0 Ratings

Ease of integration

6.2

monday.com

62%
4 Ratings

Smartsheet

N/A
0 Ratings

Product Scalability

7.9

monday.com

79%
5 Ratings

Smartsheet

N/A
0 Ratings

Vendor post-sale

6.8

monday.com

68%
5 Ratings

Smartsheet

N/A
0 Ratings

Vendor pre-sale

7.1

monday.com

71%
5 Ratings

Smartsheet

N/A
0 Ratings

Likelihood to Recommend

monday.com

Just to reiterate my previous points, monday.com is a wonderful system for CRM specifically. I've also made the argument throughout this review that it is beneficial for things like Human Resources and Administrative Tasks as well, but its strengths lie within its CRM capabilities. There are multiple areas that I could elaborate on where Monday is not very useful, but monday.com was not built for those things- so that is an unfair judgment to make. Overall, I think it's a great CRM tool.
Read full review

Smartsheet

There were new vendors who needed to submit their documents by the sales department for legal and Risk department for reviewing and checking the validity of the documents, The way of escalation and attaching the documents and the vendor's data was well suited to be done through the smart sheet. As the sales use smart sheet tickets for submitting the vendor's details and attaching the documents. Through the Smartsheet automation process, a notification mail was sent to the legal and risk department for reviewing and the tickets were assigned already to the admins for validating . After the admin's review and tick mark on the check box of reviewing in the smart sheet which was customized than when its clicked send automated emails to the supervisors for approval, Then after the supervisor's approval, an automated mail was sent to the sales team for completing approval of the vendor. All of these scenarios and hierarchy did because of Smartsheet.
Read full review

Pros

monday.com

  • Flexible enough to fit our processes rather than making us change what we are familiar with.
  • Remote access... whether on a PC or a mobile device, it is accessible anywhere. This would have been a great thing to adopt at the beginning of the Covid Pandemic.
  • If things change, or if we come up with new ideas, we can add them to our workflow rather than find out we need to start over!
  • We have been using monday.com for less than a year now, and it has replaced the systems that we created and changed over the last 17 years. I don't think our old systems would have held up much longer.
Read full review

Smartsheet

  • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
  • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
  • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
Read full review

Cons

monday.com

  • You can tag people when they aren't part of a board, which means they won't see the update. It would be good for there to either be a warning that the person you're tagging isn't on the board or an automatic pop up asking if you'd like to add them to the board so they can see your update.
  • The mobile app does not update in real time with the web version. It is a real struggle to constantly have them out of sync, such that I tend to avoid using the app unless I know a specific project that I want to look up and refresh my memory about. Trying to use the My Work section is basically useless on mobile because you'll have projects you completed days ago showing up as if you never began them.
Read full review

Smartsheet

  • Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded
  • Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency
Read full review

Pricing Details

monday.com

Starting Price

$0 Contact us

Editions & Modules

monday.com editions and modules pricing
EditionModules
Basic81
Standard102
Pro163
Enterprise04

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Yearly plan: Save 18% Monthly plan also available

Try for free

Smartsheet

Starting Price

$0

Editions & Modules

Smartsheet editions and modules pricing
EditionModules
Individual141
Business252
EnterpriseContact Sales3
PremierContact Sales4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

monday.com

It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Read full review

Smartsheet

It definitely meets our needs as far as organizing and archiving our tasks and files. As we train more staff to view it, I see opportunities for more improvement, which I am sure this program can handle. I look forward to seeing continued improvement from Smartsheet on their capabilities and functionality.
Read full review

Usability

monday.com

A few features could use improvements, but this is one of the best tools on the market for productivity enhancement. I have researched, used, and reviewed several analogous platforms, and none have the intuitive interface offered by Monday.com. While other platforms may offer more in the way of document development or complex management applications, Monday is user-friendly and ready for integration with other work performance tools.
Read full review

Smartsheet

Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions
Read full review

Reliability and Availability

monday.com

There have only been 2 instances in the past year where monday.com was down.
Read full review

Smartsheet

No answers on this topic

Performance

monday.com

Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
Read full review

Smartsheet

No answers on this topic

Support Rating

monday.com

After a quick evaluation, I really wanted to use monday.com but since its primary use is for teams and collaboration I put it aside for a while and continued to evaluate other tools. In total frustration, I reached out to their support who very graciously and quickly made me aware of how I could utilize monday.com as a freelance team of one. Quick response and I got exactly the help I needed. Otherwise, I've never needed help or support as it's super intuitive to set up and start using.
Read full review

Smartsheet

I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Read full review

Online Training

monday.com

To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
Read full review

Smartsheet

No answers on this topic

Implementation Rating

monday.com

We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Read full review

Smartsheet

It's absolutely paramount to take a few minutes to actually play with the software. It's nearly impossible to do anything wrong or make a mistake which cannot be fixed easily. Under the help menu is Live Training option. After you familiarize yourself with the commands, watch the live training for some in depth understanding of how to make the software fit your needs perfectly.
Read full review

Alternatives Considered

monday.com

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Read full review

Smartsheet

Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google sheets and Smartsheet are almost identical in my opinion when it comes to functionality. Personally I prefer to manage smaller projects via Google Drive, but it is a personal preference!
Read full review

Scalability

monday.com

For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
Read full review

Smartsheet

No answers on this topic

Return on Investment

monday.com

  • monday.com has enabled our geographically dispersed team to collaborate as effectively — or maybe more effectively — as if we all shared the same office.
  • The increase in productivity and accountability for our work has increased substantially since we deployed monday.com.
  • The ROI of monday.com is very high.
Read full review

Smartsheet

  • This has really opened up collaboration across teams. A lot less working in silos.
  • It hasn't fully replaced any one tool so it means having to go to another place. Hopefully, we can eliminate a tool or two in the next six months.
Read full review

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