Netchex is a HR, payroll, and tax administration software platform with solutions dedicated to recruitment, hiring, and onboarding as well as payroll, tax compliance, HR, time/attendance, benefits management, and analytics for these areas.
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Paycom
Score 7.9 out of 10
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Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
Paycom has a much better user interface and is easier for employees to navigate. Employees are able to take ownership of their personal information and ensure their contact information is kept up to date. The program is easier for managers to navigate and saves time by …
We selected Paycom because of the people who work there. From our sales representative to our direct specialist, every single person in between has our best interest at heart. We also loved the packages we were getting for the price we paid and the fact that we would have …
Features
Netchex
Paycom
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Netchex
9.4
16 Ratings
13% above category average
Paycom
8.4
431 Ratings
5% above category average
Pay calculation
9.616 Ratings
9.0419 Ratings
Support for external payroll vendors
8.65 Ratings
6.447 Ratings
Off-cycle/On-Demand payment
9.711 Ratings
8.713 Ratings
Benefit plan administration
9.813 Ratings
8.3364 Ratings
Direct deposit files
10.016 Ratings
9.5418 Ratings
Salary revision and increment management
9.911 Ratings
8.3348 Ratings
Reimbursement management
8.17 Ratings
8.3237 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Netchex
-
Ratings
Paycom
8.1
420 Ratings
2% above category average
Employee demographic data
00 Ratings
8.9381 Ratings
Employment history
00 Ratings
8.1367 Ratings
Job profiles and administration
00 Ratings
8.2368 Ratings
Workflow for transfers, promotions, pay raises, etc.
00 Ratings
7.8369 Ratings
Organizational charting
00 Ratings
7.8285 Ratings
Organization and location management
00 Ratings
8.1323 Ratings
Compliance data (COBRA, OSHA, etc.)
00 Ratings
8.0308 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Netchex
-
Ratings
Paycom
8.4
379 Ratings
4% above category average
Approval workflow
00 Ratings
8.6362 Ratings
Balance details
00 Ratings
8.2361 Ratings
Annual carry-forward and encashment
00 Ratings
8.5302 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Netchex
-
Ratings
Paycom
8.6
431 Ratings
6% above category average
View and generate pay and benefit information
00 Ratings
9.1424 Ratings
Update personal information
00 Ratings
9.1427 Ratings
View company policy documentation
00 Ratings
8.2380 Ratings
Employee recognition
00 Ratings
8.4207 Ratings
View job history
00 Ratings
8.2342 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Netchex
-
Ratings
Paycom
4.9
26 Ratings
47% below category average
Tracking of all physical assets
00 Ratings
4.926 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Netchex
-
Ratings
Paycom
7.2
373 Ratings
5% below category average
Report builder
00 Ratings
8.0367 Ratings
Pre-built reports
00 Ratings
7.8363 Ratings
Ability to combine HR data with external data
00 Ratings
5.855 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Netchex
-
Ratings
Paycom
8.3
370 Ratings
4% above category average
New hire portal
00 Ratings
8.4367 Ratings
Manager tracking tools
00 Ratings
8.2319 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Netchex
-
Ratings
Paycom
6.2
212 Ratings
26% below category average
Corporate goal setting
00 Ratings
4.236 Ratings
Individual goal setting
00 Ratings
7.8199 Ratings
Line-of sight-visibility
00 Ratings
4.835 Ratings
Performance tracking
00 Ratings
7.7208 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Netchex
-
Ratings
Paycom
7.9
265 Ratings
0% below category average
Performance plans
00 Ratings
8.1245 Ratings
Performance improvement plans
00 Ratings
7.8230 Ratings
Review status tracking
00 Ratings
8.1238 Ratings
Review reminders
00 Ratings
8.1244 Ratings
Multiple review frequency
00 Ratings
7.7218 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Netchex
-
Ratings
Paycom
6.8
34 Ratings
13% below category average
Create succession plans/pools
00 Ratings
9.124 Ratings
Candidate ranking
00 Ratings
6.830 Ratings
Candidate search
00 Ratings
5.833 Ratings
Candidate development
00 Ratings
5.429 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Netchex is great if you want to log in to one place to take care of all things employee-related. It is especially helpful if you have multiple locations or divisions as you can easily set these up and manage them as needed. The more employees you have, the more you will benefit from a program like Netchex that provides so much support for your business. Our company has multiple locations of stores and many employee position levels and Netchex has been great at keeping all of this simple when a lessor product could make it much more complicated. Netchex would not be as appropriate if you have a very small business or a simple payroll structure. It would definitely still work well for you, it would just be more sophisticated than you would require.
Working in manufacturing, we have several employees who do not have email addresses through our company, and so utilizing Paycom, we're able to share messaging, we're able to roll out policies, things like that within the system where they're already comfortable using it because they're in there checking on their paychecks and things like that. So we've really found that that's quite beneficial for us and more than we had expected.
My Netchex Service Team is very responsive and friendly. They are willing and able to spend the amount of time needed on one call to troubleshoot most problems or answer questions.
Their recent updates to the employee dashboard have been well-received by our seasonal team. Employees are able to quickly find what they are looking for which has minimized the amount of requests that my team receives regarding questions on pay or updating personal information.
Online W-2 forms have been a game-changer for us since moving to Netchex. Our staff tend to move around a lot and most do not get the mailed copy of their W-2. The electronic consent has saved me hours and hours of time.
I would say the communication post-implementation is amazing. Allie is our representative. She's amazing. Caitlin is amazing. I just met Travis last week at the office. Amazing. The communication is great and helpful, so if one of the team members don't have the answer, they can just jump in. For instance, I was on a call with Caitlin yesterday and she was like, "I'm not really sure about this answer. Let me see if I can go run it byTravis." I know he's on another call and instead of him saying blah, blah, he came over and looked at the screen and was like, do this, do this. It's a little different. So I would say the customer service is the best.
SOME CUST SVC REPS MAY NEED ADDITIONAL TRAINING ON WORK AROUNDS
WOULD PREFER TO CHAT WITH SOMEONE, SOMETIMES WORDS IN TEXT COULD BE MISINTERPRETED. ALSO SPEAKING TO SOMEONE IS ALWAYS A POSITIVE
NOT REALLY ANYTHING ELSE BUT HAVE BEEN USING THEM 3 MONTHS SO NOT LONG INTO IT.....VERY EASY SYSTEM AND LOVE I CAN DO A NEGATIVE INSTEAD OF HAVING TO CALL AND ASK THEM TO DO IT ON THEIR END.
I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
The first line CE team is phenomenal. They are helpful, friendly, and knowledgeable. We have had less luck with the responsiveness of the tax department. However, their response time has improved drastically over the past year.
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
I like that they are not so big that they ignore the small customers. They are also reasonably priced. Their support is excellent, I had worked with ADP in a prior position, and we did not have the same kind of support
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
Associates can easily access their data and make changes to things like their address and direct deposit, saving manager time to focus on more critical tasks within the organization
NetRecruitier has one site that can be posted to multiple job boards with one applicant tracking system
Electronic Onboarding allows us to get information out to the new employee so we can start with expectations on their first day and they know what to expect.
I think our fiscal team who handles the ROI would say that it has had a negative impact just because a lot of stuff is a la carte and we weren't aware of that before we went into a business relationship with Paycom. So I think it's had a negative impact.