What users are saying about
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Top Rated
326 Ratings
16 Ratings
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Score 8.5 out of 100

Talkdesk

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Top Rated
326 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Talkdesk

Talkdesk is great for monitoring calls and agent activity. The reporting is clear and concise and is readily available very quickly. The status monitoring feature is easy to use for all agents, and call recordings are retrievable easily and quickly. It is also easy to redirect calls/transfer calls to different departments. Talkdesk suits us really well as we have lots of different departments all working remotely in different time zones, and Talkdesk allows us to have everyone online and visible where necessary.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva Business Phone Service
8.2
Talkdesk
Hosted PBX
Nextiva Business Phone Service
8.1
Talkdesk
Multi-level Interactive Voice Response (IVR)
Nextiva Business Phone Service
8.8
Talkdesk
User templates
Nextiva Business Phone Service
7.4
Talkdesk
Call reports
Nextiva Business Phone Service
8.8
Talkdesk
Directory of employee names
Nextiva Business Phone Service
7.7
Talkdesk

Call Management

Nextiva Business Phone Service
8.2
Talkdesk
Answering rules
Nextiva Business Phone Service
8.2
Talkdesk
Call recording
Nextiva Business Phone Service
9.1
Talkdesk
Call park
Nextiva Business Phone Service
7.9
Talkdesk
Call screening
Nextiva Business Phone Service
8.2
Talkdesk
Message alerts
Nextiva Business Phone Service
7.6
Talkdesk

VoIP system collaboration

Nextiva Business Phone Service
7.5
Talkdesk
Video conferencing
Nextiva Business Phone Service
7.1
Talkdesk
Audio conferencing
Nextiva Business Phone Service
7.6
Talkdesk
Video screen sharing
Nextiva Business Phone Service
7.6
Talkdesk
Instant messaging
Nextiva Business Phone Service
7.6
Talkdesk

Mobile apps

Nextiva Business Phone Service
7.4
Talkdesk
Mobile app for iOS
Nextiva Business Phone Service
8.2
Talkdesk
Mobile app for Android
Nextiva Business Phone Service
6.5
Talkdesk

Contact Center Software

Nextiva Business Phone Service
Talkdesk
8.7
Agent dashboard
Nextiva Business Phone Service
Talkdesk
8.2
Validate callers
Nextiva Business Phone Service
Talkdesk
8.8
Outbound response
Nextiva Business Phone Service
Talkdesk
8.6
Call forwarding
Nextiva Business Phone Service
Talkdesk
8.6
Click-to-call (CTC)
Nextiva Business Phone Service
Talkdesk
9.0
Warm transfer
Nextiva Business Phone Service
Talkdesk
9.3
Predictive dialing
Nextiva Business Phone Service
Talkdesk
8.1
Interactive voice response
Nextiva Business Phone Service
Talkdesk
8.8
REST APIs
Nextiva Business Phone Service
Talkdesk
8.7
Call scripts
Nextiva Business Phone Service
Talkdesk
9.1
Call tracking
Nextiva Business Phone Service
Talkdesk
8.9
Multichannel integration
Nextiva Business Phone Service
Talkdesk
8.3
CRM software integration
Nextiva Business Phone Service
Talkdesk
8.7

Workforce Optimization (WFO)

Nextiva Business Phone Service
Talkdesk
8.6
Inbound call routing
Nextiva Business Phone Service
Talkdesk
8.8
Omnichannel inbound routing
Nextiva Business Phone Service
Talkdesk
8.4
Recording
Nextiva Business Phone Service
Talkdesk
9.3
Quality management
Nextiva Business Phone Service
Talkdesk
8.5
Call analytics
Nextiva Business Phone Service
Talkdesk
8.4
Historical reporting
Nextiva Business Phone Service
Talkdesk
8.4
Live reporting
Nextiva Business Phone Service
Talkdesk
8.4
Customer surveys
Nextiva Business Phone Service
Talkdesk
8.7
Customer interaction analytics
Nextiva Business Phone Service
Talkdesk
8.8

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Talkdesk

  • It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
  • You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
  • It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
Douglas Chong | TrustRadius Reviewer

Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Talkdesk

  • I'd like them to be a stand alone for all support services.
  • The amount of time it takes for a customer to be routed can be lengthy.
  • At times, the connectivity via headphones (even with the recommended ones) is not great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk 8.5
Based on 6 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Talkdesk

Talkdesk 9.0
Based on 71 answers
The whole system is user friendly and there is practically no need of a induction period or an introduction education. You can have an agent [have it] set up and working in a few minutes from log in to the first phone call. For an Admin navigation, the reporting features is a bit tricky but manageable.
Veselina Bodurova | TrustRadius Reviewer

Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Talkdesk

Talkdesk 8.7
Based on 186 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

Implementation Rating

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.9
Based on 34 answers
The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders
Shehzad Sidhu | TrustRadius Reviewer

Alternatives Considered

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Talkdesk

I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.
Anthony Sieker | TrustRadius Reviewer

Return on Investment

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Talkdesk

  • The timing of Talkdesk has been at a time when there are so many variances the company had zero home working prior to implementation, Desktop restrictions. However given the ability to offer home working has kept our organisation going with only 4 days down time ROI has been covered within our 9 months.
Christopher Pash | TrustRadius Reviewer

Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nextiva Business Phone Service
8.6
Talkdesk
8.4

Likelihood to Renew

Nextiva Business Phone Service
6.0
Talkdesk
8.5

Usability

Nextiva Business Phone Service
8.0
Talkdesk
9.0

Support Rating

Nextiva Business Phone Service
8.7
Talkdesk
8.7

Implementation Rating

Nextiva Business Phone Service
Talkdesk
8.9

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