Nextiva Business Phone Service vs Talkdesk

What users are saying about

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Score 7.5 out of 10

Based on 29 reviews and ratings

Score 8.7 out of 10

Based on 496 reviews and ratings

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Feature Set Ratings

Cloud PBX

8.7

Nextiva Business Phone Service

87%

Talkdesk

Feature Set Not Supported

N/A

Nextiva Business Phone Service ranks higher in 5/5 features

Hosted PBX

8.9

89%

5 Ratings

N/A

0 Ratings

Multi-level Interactive Voice Response (IVR)

9.0

90%

5 Ratings

N/A

0 Ratings

User templates

8.2

82%

5 Ratings

N/A

0 Ratings

Call reports

8.6

86%

5 Ratings

N/A

0 Ratings

Directory of employee names

9.0

90%

6 Ratings

N/A

0 Ratings

Call Management

8.9

Nextiva Business Phone Service

89%

Talkdesk

Feature Set Not Supported

N/A

Nextiva Business Phone Service ranks higher in 5/5 features

Answering rules

9.0

90%

7 Ratings

N/A

0 Ratings

Call recording

9.5

95%

6 Ratings

N/A

0 Ratings

Call park

9.0

90%

5 Ratings

N/A

0 Ratings

Call screening

9.0

90%

6 Ratings

N/A

0 Ratings

Message alerts

8.1

81%

7 Ratings

N/A

0 Ratings

VoIP system collaboration

7.7

Nextiva Business Phone Service

77%

Talkdesk

Feature Set Not Supported

N/A

Nextiva Business Phone Service ranks higher in 4/4 features

Video conferencing

7.0

70%

3 Ratings

N/A

0 Ratings

Audio conferencing

8.1

81%

6 Ratings

N/A

0 Ratings

Video screen sharing

7.1

71%

3 Ratings

N/A

0 Ratings

Instant messaging

8.8

88%

3 Ratings

N/A

0 Ratings

Mobile apps

5.4

Nextiva Business Phone Service

54%

Talkdesk

Feature Set Not Supported

N/A

Nextiva Business Phone Service ranks higher in 2/2 features

Mobile app for iOS

6.9

69%

6 Ratings

N/A

0 Ratings

Mobile app for Android

3.9

39%

4 Ratings

N/A

0 Ratings

Contact Center Software

Nextiva Business Phone Service

Feature Set Not Supported

N/A

8.6

Talkdesk

86%

Talkdesk ranks higher in 13/13 features

Agent dashboard

N/A

0 Ratings

8.5

85%

365 Ratings

Validate callers

N/A

0 Ratings

8.4

84%

323 Ratings

Outbound response

N/A

0 Ratings

8.6

86%

337 Ratings

Call forwarding

N/A

0 Ratings

8.7

87%

327 Ratings

Click-to-call (CTC)

N/A

0 Ratings

8.7

87%

305 Ratings

Warm transfer

N/A

0 Ratings

9.1

91%

345 Ratings

Predictive dialing

N/A

0 Ratings

8.2

82%

168 Ratings

Interactive voice response

N/A

0 Ratings

9.0

90%

237 Ratings

REST APIs

N/A

0 Ratings

8.0

80%

196 Ratings

Call scripts

N/A

0 Ratings

8.5

85%

164 Ratings

Call tracking

N/A

0 Ratings

8.7

87%

337 Ratings

Multichannel integration

N/A

0 Ratings

8.5

85%

249 Ratings

CRM software integration

N/A

0 Ratings

8.5

85%

297 Ratings

Workforce Optimization (WFO)

Nextiva Business Phone Service

Feature Set Not Supported

N/A

8.8

Talkdesk

88%

Talkdesk ranks higher in 9/9 features

Inbound call routing

N/A

0 Ratings

8.9

89%

333 Ratings

Omnichannel inbound routing

N/A

0 Ratings

8.6

86%

238 Ratings

Recording

N/A

0 Ratings

9.4

94%

357 Ratings

Quality management

N/A

0 Ratings

9.0

90%

323 Ratings

Call analytics

N/A

0 Ratings

8.7

87%

334 Ratings

Historical reporting

N/A

0 Ratings

8.8

88%

337 Ratings

Live reporting

N/A

0 Ratings

9.0

90%

334 Ratings

Customer surveys

N/A

0 Ratings

8.6

86%

186 Ratings

Customer interaction analytics

N/A

0 Ratings

8.7

87%

209 Ratings

Attribute Ratings

Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Talkdesk is rated higher in 2 areas: Likelihood to Renew, Usability

Nextiva Business Phone Service

90%

8 Ratings

8.8

Talkdesk

88%

395 Ratings

Nextiva Business Phone Service

60%

1 Rating

8.5

Talkdesk

85%

15 Ratings

Nextiva Business Phone Service

80%

1 Rating

8.9

Talkdesk

89%

204 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

10.0

Talkdesk

100%

2 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

10.0

Talkdesk

100%

2 Ratings

Nextiva Business Phone Service

87%

6 Ratings

8.1

Talkdesk

81%

187 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

10.0

Talkdesk

100%

1 Rating

Nextiva Business Phone Service

N/A

0 Ratings

10.0

Talkdesk

100%

1 Rating

Nextiva Business Phone Service

N/A

0 Ratings

8.7

Talkdesk

87%

168 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

10.0

Talkdesk

100%

2 Ratings

Likelihood to Recommend

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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Scott Scanlon

IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

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Talkdesk might not be needed for smaller companies (1-10 employees) where everyone has their own number and doesn't need to transfer calls. However, Talkdesk helps larger companies become incredibly efficient with their call routing. For our call center, Talkdesk is especially helpful because it puts callers in a queue with an option for a callback. On the internal side, we can see how many guests are in line in the queue, which helps us with understanding how many employees we need on the phone. This also helps us understand how busy we are at a certain time and tracks what's working and what's not. This also helps us track our data of how many inbound calls we have. As an Account Manager in sales with different territories, Talkdesk is especially helpful in using "ring groups." If I'm not available for a call in my territory, it will send the call to someone who is related to me to try and get an agent on the phone who has a similar knowledge set.

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Verified User

Account Manager in Sales

Hospitality Company, 10,001+ employees

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Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

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Studio Academy - We / our team can self learn on how to address our own problems
Studio Building - Very easy to draft up a phone tree and have it operational in hours!
Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system

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Tyler Neuwirth

Senior Support Associate

FORMEHealth, Wellness and Fitness, 51-200 employees

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Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.

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Verified User

Administrator in Information Technology

Banking Company, 501-1000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

Talkdesk Editions & Modules

Edition

Professional	$65¹
Professional +	Contact sales team
Enterprise	Contact sales team

per seat/per month
none

Additional Pricing Details

—

Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

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Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

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Talkdesk 8.5

Based on 15 answers

It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

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Verified User

Manager in Customer Service

Computer Software Company, 201-500 employees

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Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

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Hunter Clayton

Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

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Talkdesk 8.9

Based on 204 answers

Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.

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Desiree Moore

Royalty Relations Advisor

BPX EnergyOil & Energy, 10,001+ employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 2 answers

Nothing so far , no issues which is very good, first time in this business i have seen something like this.

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Verified User

Manager in Customer Service

Consumer Services Company, 10,001+ employees

View all 2 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 2 answers

We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.

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Ken Cohen

SVP, Business Development and Consumer Sales

JK Moving ServicesTransportation/Trucking/Railroad, 1001-5000 employees

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Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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Josh Musson

ISR

SetscheduleReal Estate, 51-200 employees

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Talkdesk 8.1

Based on 187 answers

If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.

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Mark de Gruiter

Director of Client Success

GoDo - Your Company, Our Passion.Leisure, Travel & Tourism, 1-10 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 1 answer

I was shown how to use Talkdesk and was happy with it. I learned all I needed.

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Verified User

Manager in Customer Service

Consumer Services Company, 10,001+ employees

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Online Training

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 1 answer

Easy to use, digestable bits of information

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Ken Cohen

SVP, Business Development and Consumer Sales

JK Moving ServicesTransportation/Trucking/Railroad, 1001-5000 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Talkdesk 8.7

Based on 168 answers

The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.

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Verified User

Vice-President in Customer Service

Internet Company, 51-200 employees

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Alternatives Considered

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

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JAMIE RISSKY

Director of Information Technology

KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees

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I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.

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Verified User

Manager in Quality Assurance

E-Learning Company, 1001-5000 employees

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Scalability

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 2 answers

Works very well where I work , serves the purpose of the business.

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Verified User

Manager in Customer Service

Consumer Services Company, 10,001+ employees

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Return on Investment

We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
We like that the fax number alerts us via email if we have a message.

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Heather Neisen

Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

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Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
Increase in quality audit scores through weekly reviews by this tool.
Employee morale and company survey as agents are not stressing with the easy use of this tool.
Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.

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Carlos A

Training and Quality Manager

ClearlyRetail, 51-200 employees

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