What users are saying about
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Top Rated
496 Ratings
29 Ratings
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Score 7.5 out of 100

Talkdesk

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Top Rated
496 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    Nextiva Business Phone Service

    87%

    Talkdesk

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Call Management

    8.9

    Nextiva Business Phone Service

    89%

    Talkdesk

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    9.5
    95%
    6 Ratings
    N/A
    0 Ratings

    Call park

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Message alerts

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.7

    Nextiva Business Phone Service

    77%

    Talkdesk

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Video screen sharing

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.4

    Nextiva Business Phone Service

    54%

    Talkdesk

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    3.9
    39%
    4 Ratings
    N/A
    0 Ratings

    Contact Center Software

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.6

    Talkdesk

    86%
    Talkdesk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    365 Ratings

    Validate callers

    N/A
    0 Ratings
    8.4
    84%
    323 Ratings

    Outbound response

    N/A
    0 Ratings
    8.6
    86%
    337 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    327 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    305 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.1
    91%
    345 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.2
    82%
    168 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.0
    90%
    237 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    196 Ratings

    Call scripts

    N/A
    0 Ratings
    8.5
    85%
    164 Ratings

    Call tracking

    N/A
    0 Ratings
    8.7
    87%
    337 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    249 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.5
    85%
    297 Ratings

    Workforce Optimization (WFO)

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.8

    Talkdesk

    88%
    Talkdesk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.9
    89%
    333 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.6
    86%
    238 Ratings

    Recording

    N/A
    0 Ratings
    9.4
    94%
    357 Ratings

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    323 Ratings

    Call analytics

    N/A
    0 Ratings
    8.7
    87%
    334 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.8
    88%
    337 Ratings

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    334 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.6
    86%
    186 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.7
    87%
    209 Ratings

    Attribute Ratings

    • Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Talkdesk is rated higher in 2 areas: Likelihood to Renew, Usability

    Likelihood to Recommend

    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings
    8.8

    Talkdesk

    88%
    395 Ratings

    Likelihood to Renew

    6.0

    Nextiva Business Phone Service

    60%
    1 Rating
    8.5

    Talkdesk

    85%
    15 Ratings

    Usability

    8.0

    Nextiva Business Phone Service

    80%
    1 Rating
    8.9

    Talkdesk

    89%
    204 Ratings

    Availability

    Nextiva Business Phone Service

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Performance

    Nextiva Business Phone Service

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Support Rating

    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings
    8.1

    Talkdesk

    81%
    187 Ratings

    In-Person Training

    Nextiva Business Phone Service

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Online Training

    Nextiva Business Phone Service

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Implementation Rating

    Nextiva Business Phone Service

    N/A
    0 Ratings
    8.7

    Talkdesk

    87%
    168 Ratings

    Product Scalability

    Nextiva Business Phone Service

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Likelihood to Recommend

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
    Scott Scanlon | TrustRadius Reviewer

    Talkdesk

    Talkdesk might not be needed for smaller companies (1-10 employees) where everyone has their own number and doesn't need to transfer calls. However, Talkdesk helps larger companies become incredibly efficient with their call routing. For our call center, Talkdesk is especially helpful because it puts callers in a queue with an option for a callback. On the internal side, we can see how many guests are in line in the queue, which helps us with understanding how many employees we need on the phone. This also helps us understand how busy we are at a certain time and tracks what's working and what's not. This also helps us track our data of how many inbound calls we have. As an Account Manager in sales with different territories, Talkdesk is especially helpful in using "ring groups." If I'm not available for a call in my territory, it will send the call to someone who is related to me to try and get an agent on the phone who has a similar knowledge set.
    Anonymous | TrustRadius Reviewer

    Pros

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.
    Jose Luis Reyes Graterol | TrustRadius Reviewer

    Talkdesk

    • Studio Academy - We / our team can self learn on how to address our own problems
    • Studio Building - Very easy to draft up a phone tree and have it operational in hours!
    • Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system
    Tyler Neuwirth | TrustRadius Reviewer

    Cons

    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.
    Anonymous | TrustRadius Reviewer

    Talkdesk

    • Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Nextiva Business Phone Service

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details

    Talkdesk

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Talkdesk Editions & Modules

    Edition
    Professional$651
    Professional +Contact sales team
    EnterpriseContact sales team
    1. per seat/per month
    2. none
    Additional Pricing Details

    Likelihood to Renew

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision
    Anonymous | TrustRadius Reviewer

    Talkdesk

    Talkdesk 8.5
    Based on 15 answers
    It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
    Anonymous | TrustRadius Reviewer

    Usability

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.
    Hunter Clayton | TrustRadius Reviewer

    Talkdesk

    Talkdesk 8.9
    Based on 204 answers
    Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
    Desiree Moore | TrustRadius Reviewer

    Reliability and Availability

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 2 answers
    Nothing so far , no issues which is very good, first time in this business i have seen something like this.
    Anonymous | TrustRadius Reviewer

    Performance

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 2 answers
    We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.
    Ken Cohen | TrustRadius Reviewer

    Support Rating

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
    Josh Musson | TrustRadius Reviewer

    Talkdesk

    Talkdesk 8.1
    Based on 187 answers
    If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
    Mark de Gruiter | TrustRadius Reviewer

    In-Person Training

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 1 answer
    I was shown how to use Talkdesk and was happy with it. I learned all I needed.
    Anonymous | TrustRadius Reviewer

    Online Training

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 1 answer
    Easy to use, digestable bits of information
    Ken Cohen | TrustRadius Reviewer

    Implementation Rating

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 8.7
    Based on 168 answers
    The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
    JAMIE RISSKY | TrustRadius Reviewer

    Talkdesk

    I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
    Anonymous | TrustRadius Reviewer

    Scalability

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Talkdesk

    Talkdesk 10.0
    Based on 2 answers
    Works very well where I work , serves the purpose of the business.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.
    Heather Neisen | TrustRadius Reviewer

    Talkdesk

    • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
    • Increase in quality audit scores through weekly reviews by this tool.
    • Employee morale and company survey as agents are not stressing with the easy use of this tool.
    • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
    Carlos A | TrustRadius Reviewer

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