What users are saying about
29 Ratings
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Based on 29 reviews and ratings
Talkdesk
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Top Rated
496 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 496 reviews and ratings
Feature Set Ratings
Cloud PBX

8.7
Nextiva Business Phone Service
87%
Talkdesk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings
N/A
0 Ratings
User templates

8.2
82%
5 Ratings
N/A
0 Ratings
Call reports

8.6
86%
5 Ratings
N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings
N/A
0 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%
Talkdesk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Answering rules

9.0
90%
7 Ratings
N/A
0 Ratings
Call recording

9.5
95%
6 Ratings
N/A
0 Ratings
Call park

9.0
90%
5 Ratings
N/A
0 Ratings
Call screening

9.0
90%
6 Ratings
N/A
0 Ratings
Message alerts

8.1
81%
7 Ratings
N/A
0 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%
Talkdesk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 4/4 features
Nextiva Business Phone Service ranks higher in 4/4 features
Video conferencing

7.0
70%
3 Ratings
N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings
N/A
0 Ratings
Video screen sharing

7.1
71%
3 Ratings
N/A
0 Ratings
Instant messaging

8.8
88%
3 Ratings
N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%
Talkdesk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 2/2 features
Nextiva Business Phone Service ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings
N/A
0 Ratings
Mobile app for Android

3.9
39%
4 Ratings
N/A
0 Ratings
Contact Center Software

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.6
Talkdesk
86%
Talkdesk ranks higher in 13/13 features
Talkdesk ranks higher in 13/13 features
Agent dashboard

N/A
0 Ratings
8.5
85%
365 Ratings
Validate callers

N/A
0 Ratings
8.4
84%
323 Ratings
Outbound response

N/A
0 Ratings
8.6
86%
337 Ratings
Call forwarding

N/A
0 Ratings
8.7
87%
327 Ratings
Click-to-call (CTC)

N/A
0 Ratings
8.7
87%
305 Ratings
Warm transfer

N/A
0 Ratings
9.1
91%
345 Ratings
Predictive dialing

N/A
0 Ratings
8.2
82%
168 Ratings
Interactive voice response

N/A
0 Ratings
9.0
90%
237 Ratings
REST APIs

N/A
0 Ratings
8.0
80%
196 Ratings
Call scripts

N/A
0 Ratings
8.5
85%
164 Ratings
Call tracking

N/A
0 Ratings
8.7
87%
337 Ratings
Multichannel integration

N/A
0 Ratings
8.5
85%
249 Ratings
CRM software integration

N/A
0 Ratings
8.5
85%
297 Ratings
Workforce Optimization (WFO)

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.8
Talkdesk
88%
Talkdesk ranks higher in 9/9 features
Talkdesk ranks higher in 9/9 features
Inbound call routing

N/A
0 Ratings
8.9
89%
333 Ratings
Omnichannel inbound routing

N/A
0 Ratings
8.6
86%
238 Ratings
Recording

N/A
0 Ratings
9.4
94%
357 Ratings
Quality management

N/A
0 Ratings
9.0
90%
323 Ratings
Call analytics

N/A
0 Ratings
8.7
87%
334 Ratings
Historical reporting

N/A
0 Ratings
8.8
88%
337 Ratings
Live reporting

N/A
0 Ratings
9.0
90%
334 Ratings
Customer surveys

N/A
0 Ratings
8.6
86%
186 Ratings
Customer interaction analytics

N/A
0 Ratings
8.7
87%
209 Ratings
Attribute Ratings
- Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Talkdesk is rated higher in 2 areas: Likelihood to Renew, Usability
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings
8.8
Talkdesk
88%
395 Ratings
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating
8.5
Talkdesk
85%
15 Ratings
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating
8.9
Talkdesk
89%
204 Ratings
Availability

Nextiva Business Phone Service
N/A
0 Ratings
10.0
Talkdesk
100%
2 Ratings
Performance

Nextiva Business Phone Service
N/A
0 Ratings
10.0
Talkdesk
100%
2 Ratings
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings
8.1
Talkdesk
81%
187 Ratings
In-Person Training

Nextiva Business Phone Service
N/A
0 Ratings
10.0
Talkdesk
100%
1 Rating
Online Training

Nextiva Business Phone Service
N/A
0 Ratings
10.0
Talkdesk
100%
1 Rating
Implementation Rating

Nextiva Business Phone Service
N/A
0 Ratings
8.7
Talkdesk
87%
168 Ratings
Product Scalability

Nextiva Business Phone Service
N/A
0 Ratings
10.0
Talkdesk
100%
2 Ratings
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
Talkdesk
Talkdesk might not be needed for smaller companies (1-10 employees) where everyone has their own number and doesn't need to transfer calls. However, Talkdesk helps larger companies become incredibly efficient with their call routing. For our call center, Talkdesk is especially helpful because it puts callers in a queue with an option for a callback. On the internal side, we can see how many guests are in line in the queue, which helps us with understanding how many employees we need on the phone. This also helps us understand how busy we are at a certain time and tracks what's working and what's not. This also helps us track our data of how many inbound calls we have. As an Account Manager in sales with different territories, Talkdesk is especially helpful in using "ring groups." If I'm not available for a call in my territory, it will send the call to someone who is related to me to try and get an agent on the phone who has a similar knowledge set.

Verified User
Account Manager in Sales
Hospitality Company, 10,001+ employeesPros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Talkdesk
- Studio Academy - We / our team can self learn on how to address our own problems
- Studio Building - Very easy to draft up a phone tree and have it operational in hours!
- Onboarding - It's so easy to swap seats for Callbar and then run new members through the Academy to understand how to use the system
Senior Support Associate
FORMEHealth, Wellness and Fitness, 51-200 employees
Cons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesTalkdesk
- Better status page. The status page is not updated in real-time and it's really a disappointment when agents are flagging that Talkdesk is having an outage and when you check their status page, it's not updated. We create a ticket to flag this on Talkdesk and they are saying that they are aware of the issues.

Verified User
Administrator in Information Technology
Banking Company, 501-1000 employeesPricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—Talkdesk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Talkdesk Editions & Modules
Edition
Professional | $651 |
---|---|
Professional + | Contact sales team |
Enterprise | Contact sales team |
- per seat/per month
- none
Additional Pricing Details
—Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesTalkdesk
Talkdesk 8.5
Based on 15 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

Verified User
Manager in Customer Service
Computer Software Company, 201-500 employeesUsability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Talkdesk
Talkdesk 8.9
Based on 204 answers
Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
Royalty Relations Advisor
BPX EnergyOil & Energy, 10,001+ employees
Reliability and Availability
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 2 answers
Nothing so far , no issues which is very good, first time in this business i have seen something like this.

Verified User
Manager in Customer Service
Consumer Services Company, 10,001+ employeesPerformance
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 2 answers
We have never had a Talkdesk performance issue.As long as you follow the system requirements, which are MINIMAL, neither will you.
SVP, Business Development and Consumer Sales
JK Moving ServicesTransportation/Trucking/Railroad, 1001-5000 employees
Support Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Talkdesk
Talkdesk 8.1
Based on 187 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Director of Client Success
GoDo - Your Company, Our Passion.Leisure, Travel & Tourism, 1-10 employees
In-Person Training
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 1 answer
I was shown how to use Talkdesk and was happy with it. I learned all I needed.

Verified User
Manager in Customer Service
Consumer Services Company, 10,001+ employeesOnline Training
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 1 answer
Easy to use, digestable bits of information
SVP, Business Development and Consumer Sales
JK Moving ServicesTransportation/Trucking/Railroad, 1001-5000 employees
Implementation Rating
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 8.7
Based on 168 answers
The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.

Verified User
Vice-President in Customer Service
Internet Company, 51-200 employeesAlternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
Talkdesk
I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.

Verified User
Manager in Quality Assurance
E-Learning Company, 1001-5000 employeesScalability
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 10.0
Based on 2 answers
Works very well where I work , serves the purpose of the business.

Verified User
Manager in Customer Service
Consumer Services Company, 10,001+ employeesReturn on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Talkdesk
- Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
- Increase in quality audit scores through weekly reviews by this tool.
- Employee morale and company survey as agents are not stressing with the easy use of this tool.
- Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
Training and Quality Manager
ClearlyRetail, 51-200 employees