Nextiva Business Phone Service vs Talkdesk | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 16 reviews and ratings

Score 7.7 out of 10

Based on 326 reviews and ratings

Feature Rating Comparison

Nextiva Business Phone Service

Talkdesk

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Nextiva Business Phone Service

Talkdesk

Answering rules

Call recording

Call park

Call screening

Message alerts

Nextiva Business Phone Service

Talkdesk

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Nextiva Business Phone Service

Talkdesk

Mobile app for iOS

Mobile app for Android

Nextiva Business Phone Service

Talkdesk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Nextiva Business Phone Service

Talkdesk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

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It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.

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Inside Sales Representative, Ting Mobile

TucowsTelecommunications, 501-1000 employees

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Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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I'd like them to be a stand alone for all support services.
The amount of time it takes for a customer to be routed can be lengthy.
At times, the connectivity via headphones (even with the recommended ones) is not great.

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Verified User

General Manager in Other

Computer Software Company, 11-50 employees

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Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

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Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

View all 1 answers on this topic

Talkdesk 8.5

Based on 6 answers

It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

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Verified User

Manager in Customer Service

Computer Software Company, 201-500 employees

View all 6 answers on this topic

Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

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Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

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Talkdesk 9.0

Based on 71 answers

The whole system is user friendly and there is practically no need of a induction period or an introduction education. You can have an agent [have it] set up and working in a few minutes from log in to the first phone call. For an Admin navigation, the reporting features is a bit tricky but manageable.

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Veselina Bodurova

Customer Support Manager

Luxurywood CoRetail, 11-50 employees

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Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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ISR

SetscheduleReal Estate, 51-200 employees

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Talkdesk 8.7

Based on 186 answers

If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.

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Mark de Gruiter

Director of Client Success

GoDo - Your Company, Our Passion.Leisure, Travel & Tourism, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Talkdesk 8.9

Based on 34 answers

The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders

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Global Operations Team Lead

SkipTheDishesLogistics & Supply Chain, 1001-5000 employees

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Alternatives Considered

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.

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Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

View all 7 answers on this topic

I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.

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Business Consultant

Digital ExpertsE-Learning, 51-200 employees

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Return on Investment

Reduced Cost: Licensing and model was much more simple than former vendor.
Reliable: Very few help desk calls or issues with the phone system. It just works.
User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.

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IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

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The timing of Talkdesk has been at a time when there are so many variances the company had zero home working prior to implementation, Desktop restrictions. However given the ability to offer home working has kept our organisation going with only 4 days down time ROI has been covered within our 9 months.

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Christopher Pash

Contact Centre Telephony Specialist

Quadrant Subscription Services (a part of Air Business Group)Publishing, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Talkdesk Editions & Modules

Edition

Professional	$65¹
Professional +	Contact sales team
Enterprise	Contact sales team

per seat/per month

Additional Pricing Details

—

Rating Summary

Nextiva Business Phone Service

Talkdesk

Nextiva Business Phone Service

Talkdesk

Nextiva Business Phone Service

Talkdesk

Nextiva Business Phone Service

Talkdesk

Nextiva Business Phone Service

Talkdesk

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