PeopleGuru is a
cloud-based Human Capital Management solution designed for mid-market
organizations. From recruitment to retirement, PeopleGuru HCM manages the
entire employee life cycle. PeopleGuru's single platform, single database, solution
includes: HR, Payroll, Benefits Management, Onboarding, Recruiting, Reporting
and Analytics, ACA Management, Salary Administration, Performance Management,
and Social Collaboration Tools. In addition to PeopleGuru's next generation
technology, PeopleGuru…
N/A
UKG Ready
Score 8.1 out of 10
N/A
Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.
We used both Kronos & Ultipro (now UKG) before switching to PeopleGuru, and the price is definitely better with PeopleGuru. As for performance from a payroll perspective, I liked both Kronos & Ultipro better. We left Kronos because the HR software was lacking, and left Ultipro …
I reviewed over 11 similar platforms and picked UKG Ready 2x at different companies due to 2 factors - 1) There is a full suite available. Some platforms only offer benefits or HR and not payroll. This impacts our employee experience as well as makes it more difficult to …
I'd say PeopleGuru is well suited for most businesses -- a more significant (200+ employees) company may want to use something with a sleeker design. This provider is willing to work with cannabis businesses, which is unusual for payroll providers now.
It's amazing for providing data to a location; especially when that data hasn't been available to get before. The reporting ability is phenomenal; some more tutorials on how to get that data out of the system would be wonderful. The user experience is really good - it is something that almost any level of user can easily access and comprehend. It seems to meet users where they are from an intuitive level.
I would like to see the balances for PTO described and grouped differently. Employees continue to be confused with the "Projected balances" section. Maybe this can be worded one way for the users and another for the admins.
The Passwords to access the system, plus the need for a verification code, is a huge pain point for our deskless workers. We have a lot of frustration around accessing the system to clock in and out, request time off, etc. The increase in user adoption is a struggle.
It would be great to have UKG Pro and UKG Ready in one application on the mobile app; having access to areas to simply punch in and out for your daily shift is counterintuitive.
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
For the average user they do not struggle. We do have a handful of users who struggle using their own smartphones, and of course, they struggle with any technology. However, we do not let this sway us from helping them learn. Managers have found the system easy to navigate once fully trained.
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
The customer service is great for the most part. There are a few issues with tax filings but overall I am pleased with the customer service provided by PeopleGuru.
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.
The implementation process was cumbersome and stressful. It took an extremely long time to complete this process. We had to learn a lot on the fly because this was the first implementation for all of us. The process would have been a lot easier if there was a third party that could assist with a lot of the work required to transfer and verify data.
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
PeopleGuru is better than other cannabis-friendly payroll systems, like CheckWriters or MyPaperlessOffice (companies so small they were not available in your dropdown). It is not as good as bigger companies that are not cannabis-friendly, like ADP or Paylocity. ADP is super expensive but given the choice I would be with Paylocity over PeopleGuru.
UKG is great for reporting and for having a pleasant UI. I find that Paylocity has a lot more innovation, but sometimes its reach exceeds its grasp when it comes to implementation of those features. ADP is bog standard, and it works pretty well, but there's little interest in looking good, which matters a lot when it comes to the wide variety of users the systems need to handle.
