Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.
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Zendesk Suite
Score 8.2 out of 10
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The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…
Klaus offers a free trial as advertised and is very easy to setup
Verified User
Manager
Chose Playvox
Before Playvox, we used spreadsheets. We spent about 2 months testing another product on the market before even looking at Playvox. It was clunky, and in two months of "testing" we were still unable to implement it fully in the way that we wanted. We contacted Playvox for a …
We didn't evaluate many before finding Playvox. We checked out Bridge but while it was good for HR it wasn't as good for customer service. It didn't offer the services we love with Playvox like the reward system, evaluating email, chat etc.
Playvox is one of the leaders in the industry. It has lots of good reviews on different sources. Playvox is nearly the first tool that appears on the first page when you Google "tool for service quality assurance". We needed a tool that would be easy to use and not only for the …
We liked the UI of Maestro, but it lacked several of the additional features provided by PlayVox (esp. the social elements, recognition, coaching collaboration, and karma points). Also, PlayVox support has been amazing. They've actually implemented several feature requests we …
MaestroQA is one that we evaluated at the same time as Playvox. What we found is that MaestroQA wasn't as user-friendly. With how we ramp up so quickly every season, we needed a platform that new team could get into and understand quickly.
Mainly falls on familiarity as I have been using Zendesk for more than 10 years now. The timeline was a bit strict during deployment quarters hence we have decided to go with the less friction software to be deployed. Additionally, Zendesk on agent's view is user-friendly which …
Zendesk support is your one-stop shop for managing customers via the customer support portal that has a slew of products available for use via several channels, depending on your particular need may it be email messaging, chat messaging, or voice, and it is quite superior …
While using Desk.com we were only able to use one client per account. We migrated over to Zendesk Suites so we could have an unlimited amount of clients in one portal. This has been a game-changer for our company. While Desk.com had great reporting and capabilities for tags, …