PTC Windchill vs. SAP Integrated Product Development vs. TeamViewer

It provides in-depth product information such as Technical Data, CAD model, 2D drawing, ECR document, ECN document. Integration between windchill and creo is seamless. In addition to it, it provides necessary tools for data transfer, distribution, reviewing, and publishing of product data. Moreover, one can manage the complete product life cycle just on the web.

Pros: Global collaboration and cloud based solutions in once place. As this suits the environment we are in with more presence in different countries. Cons: Its difficult in for integrations to third party tools and also not recommended when implemented smaller levels (like single country or product line based)

Incentivized

Helpful for organized IT teams supporting multiple manufacturing warehouse zones. Useful for training, auditing, and meeting ISO/quality or compliance documentation requirements. False positives can lock users out unexpectedly, particularly common when supporting remote home users. Session connections can be interrupted, which is painful when configuring warehouse automation systems and printers that require a restart.

Incentivized

• Part Number Creation, BOM Creation
• Engineering Change Notices
• Release of part numbers in to ERP system
• check in/check out of CAD & 2D data
• Document control & management

Incentivized

• Provides lower-cost calculation
• This makes processes related to the product consistent, efficient, and simpler.
• It manages product development, support, and recycling projects effectively.
• It allows us to control the whole process.
• It allows us to see the future status of the products.

Incentivized

• Quick support is an nice feature to make it easy for the end user to download and use
• Easy to connect using numbers
• The connection is always good when connected to an end user
• The tool is easy to use, the buttons are easy to understand what the use for it is

Incentivized

• Extract partlist should be directly in Excel because everyone time we have to convert it to Excel.
• ECN report formatting need improvement.
• Many times part no doesn't go to ERP even after ERP released state.

• The interface is that of your typical SAP program, it's not very user friendly to a person who doesn't use it every single day.
• Some simple Windows commands do not work in SAP PLM, such as a copy and paste.
• Right click menus generally produce unconventional results if the user is more familiar with Windows right click menus.

Incentivized

• Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
• There are a small number of ways that a user is allowed to change the interface on the device.
• Some minor increases in difficulty with advanced functions of the application.

Incentivized

We may not renew as SAP Integrated Product Development tool don't match considering our line of business with limited product lines.

Incentivized

As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.

Windchill is an extremely verbose and unintuitive system, with masses of unnecessary duplication of fields, convoluted workflows, unclear roles and terrible search capabilities. It is one of the worst software products I have ever seen to propose solving something that is actually factors quicker to do with manual writing and paper work

We just need to think about where we were back in the past and where we are at now! We used to have total chaos where everyone was working their own way. Now all involved groups work together as one team. This has increased the overall efficiency and the results are really astonishing!

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

We get what we need with our TeamViewer licence.

Incentivized

Steady connection and easy quick connect and disconnect

Incentivized

Once implemented, it provides seamless integration between PLM and ERP systems.

Incentivized

The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

i was not fully involved in implementation as most was carried out by external consultant.

Incentivized

TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.

Incentivized

It can be compared directly to any CMS at the base level. SharePoint/Drupal are in this category and support document versioning, search, collections. Furthermore, certainly in SharePoint you can build flows and manage system logic through power automate, SharePoint lists and power apps. Furthermore, it is possible to assign a multitude of roles/groups to SharePoint. SharePoint can present documents in-frame, it can search and so on. Where Windchill proposes to improve upon the CMS is in providing the roles and flows, in this case, specific to a QMS. Unfortunately it does not include the grass roots level build of something like SimplerQMS which incorporates even the generation of the required documents in phase through templates and suggestions. Windchill proposes to address the niche problem of an eQMS, without really providing anything that is implied by the "e" for electronic, meaning faster and more efficient. No, everything in Windchill is manual, intensive and convoluted. I don't have a good word to say about it.

Unified ecosystem with existing SAP ERP clients, which is the major advantage for us. Also backend support from BTP integration for technical reporting, which indeed uses HANA database and improves performance. Plus point of being to be integrated inside SAP Integration suite with other third party software as well.

Incentivized

Apple Remote Desktop requires a VPN connection to the LAN to be useful, but it is still necessary to use it when TeamViewer will not connect. Datto RMM seems very solid, and I like it, though I only have access to it from our MPS. It can often connect when the TV cannot. ScreenConnect was not a good fit for us and did not seem to work well.

Incentivized

I've rarely had problems with the product.

• Saves time as all of our drawings and business instructions and procedures are housed in a central location with check-in/out capability and version control.

Incentivized

• Accurately able to order raw materials which are necessary for the current production run, thus reducing overhead.
• The negative impact would be the initial cost of the software and how long it would take to ROI that cost.
• It has allowed us to control batches of product creation much more closer and have the ability to cut some erroneous costs which were found in large batches.

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized