Qualaroo Insights vs. SurveyMonkey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Qualaroo
Score 6.8 out of 10
N/A
Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.
$199
per month
SurveyMonkey
Score 8.2 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$27
Per User Per Month (billed annually)
Pricing
Qualaroo InsightsSurveyMonkey
Editions & Modules
No answers on this topic
Business Plan - Team Advantage
$27
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Per User Per Month (billed annually)
Personal Plan - Standard Monthly
$99
Per User Per Month (billed monthly)
Personal Plan - Premier Annual
$119
Per User Per Month (billed annually)
Enterprise
Contact Sales
Offerings
Pricing Offerings
QualarooSurveyMonkey
Free Trial
YesNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Qualaroo InsightsSurveyMonkey
Considered Both Products
Qualaroo
Chose Qualaroo Insights
I've used other survey tools in the past, like SurveyMonkey, but the closest tool that I've used in the same way is the poll functionality in Hotjar. I find that both are good tools to survey visitors, but Qualaroo provides further advanced features and ease of analysis than …
Chose Qualaroo Insights
Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's …
Chose Qualaroo Insights
At the time that we chose Qualaroo (fall of 2013), it had features that we couldn't get with WebEngage (regular expression targeting and exit surveys). Qualaroo is also a more pro-active form of soliciting feedback than UserVoice. Qualaroo is more suited to an active marketing …
Chose Qualaroo Insights
Qualaroo makes targeting and traffic allocation much easier. It get a better response rate than Usabilla. It has more limited survey ability than products designed specifically for surveys (SurveyMonkey and Qualtrics), but those packages do no provide pop-ups in the standard …
Chose Qualaroo Insights
We tried using SurveyMonkey for microsurveys, but the result was less impressive. Qualaroo offered the level of customization we desired - for example, being able to set a delay for the survey popup.
SurveyMonkey
Chose SurveyMonkey
I like [SurveryMonkey] better because it is a way easier website to use. Very user friendly. The website is very easy to get all the feedback together in one place. The other website I used had a lot of glitches and was different than survey monkey. That website was too much …
Top Pros
Top Cons
Features
Qualaroo InsightsSurveyMonkey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Qualaroo Insights
9.3
12 Ratings
18% above category average
SurveyMonkey
7.9
72 Ratings
1% above category average
Survey templates9.011 Ratings8.971 Ratings
Themes9.010 Ratings5.764 Ratings
Custom logo/branding9.910 Ratings9.063 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Qualaroo Insights
9.7
11 Ratings
12% above category average
SurveyMonkey
8.7
74 Ratings
1% above category average
Changes to live survey9.811 Ratings8.158 Ratings
Question design help9.610 Ratings8.968 Ratings
Multiple question types9.711 Ratings9.074 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Qualaroo Insights
9.2
12 Ratings
10% above category average
SurveyMonkey
6.9
68 Ratings
19% below category average
Survey logic flexibility9.212 Ratings6.968 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Qualaroo Insights
9.6
12 Ratings
15% above category average
SurveyMonkey
9.1
74 Ratings
10% above category average
Response tracking9.212 Ratings9.373 Ratings
Data export9.912 Ratings9.370 Ratings
Standard reports9.911 Ratings9.273 Ratings
Custom reports9.211 Ratings9.360 Ratings
Analytics9.911 Ratings8.661 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Qualaroo Insights
9.8
11 Ratings
16% above category average
SurveyMonkey
9.3
63 Ratings
10% above category average
Access controls9.811 Ratings9.263 Ratings
Compliance9.811 Ratings9.354 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Qualaroo Insights
9.4
10 Ratings
15% above category average
SurveyMonkey
9.2
44 Ratings
13% above category average
Vendor-offered crowdsourcing9.87 Ratings9.129 Ratings
Respondent restrictions9.09 Ratings9.442 Ratings
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Enterprises
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User Ratings
Qualaroo InsightsSurveyMonkey
Likelihood to Recommend
9.8
(16 ratings)
8.1
(103 ratings)
Likelihood to Renew
8.1
(3 ratings)
9.0
(26 ratings)
Usability
9.8
(9 ratings)
8.6
(38 ratings)
Availability
10.0
(1 ratings)
10.0
(1 ratings)
Performance
8.0
(1 ratings)
6.0
(1 ratings)
Support Rating
9.8
(10 ratings)
7.5
(35 ratings)
Implementation Rating
9.0
(2 ratings)
10.0
(2 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Qualaroo InsightsSurveyMonkey
Likelihood to Recommend
Qualaroo
It makes it easy to move from design to development. We collect highly targeted feedback without organizing a meeting to discuss every iteration, saving time and effort. The comments are open-ended and unorganized. But with survey Nudges, we can ask additional questions about design UI/UX.
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
Read full review
Pros
Qualaroo
  • Qualaroo’s question engine connects fragmented data points spread across all the customer feedback gathered from varied sources.
  • Qualaroo allows us to connect with our customers’ questions directly so that we can focus on the most important ones on priority.
  • The insights we get from Qualaroo surveys help us prioritize which hypotheses to formally run as an experiment first, and which to implement straight away.
Read full review
Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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Cons
Qualaroo
  • I wish the dashboard was a little more interactive so that you can do some deeper analysis - things like filtering out people who answered a certain way
  • I wish the building of the survey "nudge" was easier and more visual - it's a bit clunky and hard to reorder questions.
  • I wish there was a way to add more logic into questions, as you have to duplicate questions to get around this which can make the building process difficult
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Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
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Likelihood to Renew
Qualaroo
The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
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Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
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Usability
Qualaroo
We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
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Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
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Reliability and Availability
Qualaroo
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
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Momentive (SurveyMonkey, Inc)
No answers on this topic
Performance
Qualaroo
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
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Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
Read full review
Support Rating
Qualaroo
I have only contacted customer support twice, and they have managed to solve my problem every time. There is a slight waiting time between the query and resolution, but other than that I don’t need to contact them time and again to understand things since their help section is sufficient most of the time.
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Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
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In-Person Training
Qualaroo
Not available for the Pro edition.
Read full review
Momentive (SurveyMonkey, Inc)
No answers on this topic
Online Training
Qualaroo
Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
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Momentive (SurveyMonkey, Inc)
No answers on this topic
Implementation Rating
Qualaroo
Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
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Momentive (SurveyMonkey, Inc)
Implementation not required.
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Alternatives Considered
Qualaroo
Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience. When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
Read full review
Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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Scalability
Qualaroo
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges. Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges. And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
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Momentive (SurveyMonkey, Inc)
No answers on this topic
Return on Investment
Qualaroo
  • Qualaroo has proven to be extremely useful when it comes to improving conversions.
  • We deployed Qualaroo on our website to survey visitors and uncover their pain points about our landing page.
  • Using the feedback, we made several critical changes to our page, including the visibility of the CTA button, information on the page, and the quality of pictures. Since the implementation, there has been a significant increase in conversions, and our visitors have been getting a lot more value from the landing page.
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Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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ScreenShots