What users are saying about
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Top Rated
1211 Ratings
339 Ratings
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Score 8.3 out of 100

QuickBooks Online

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Top Rated
1211 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

QuickBooks Desktop Premier

QuickBooks Premier is not well suited to manufacturing industries, as it cannot handle the complicated inventory requirements of raw materials, work in process, and finished goods. Retailers and Wholesalers can use QuickBooks Premier as long as they have an add-on inventory tracking program or Point of Sale system that integrates with QuickBooks. Likewise, restaurants would need specialized restaurant software that integrates with QuickBooks Premier. Non-profits can use QuickBooks Premier non-profit edition, but if they use fund accounting, it will require some complicated work-arounds. QuickBooks Premier is well-suited to most construction trades, personal and professional services providers, small retailers, and rental property owners.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
Zach Yokum | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

QuickBooks Desktop Premier
8.8
QuickBooks Online
7.1
Pay calculation
QuickBooks Desktop Premier
7.7
QuickBooks Online
7.6
Benefit plan administration
QuickBooks Desktop Premier
10.0
QuickBooks Online
6.2
Direct deposit files
QuickBooks Desktop Premier
8.1
QuickBooks Online
7.3
Salary revision and increment management
QuickBooks Desktop Premier
9.9
QuickBooks Online
7.1
Reimbursement management
QuickBooks Desktop Premier
8.0
QuickBooks Online
7.5

Customization

QuickBooks Desktop Premier
1.3
QuickBooks Online
7.7
API for custom integration
QuickBooks Desktop Premier
1.3
QuickBooks Online
7.9
Plug-ins
QuickBooks Desktop Premier
1.3
QuickBooks Online
7.6

Security

QuickBooks Desktop Premier
7.8
QuickBooks Online
8.3
Single sign-on capability
QuickBooks Desktop Premier
5.8
QuickBooks Online
8.2
Role-based user permissions
QuickBooks Desktop Premier
9.8
QuickBooks Online
8.4

Reporting & Analytics

QuickBooks Desktop Premier
6.7
QuickBooks Online
8.0
Dashboards
QuickBooks Desktop Premier
6.0
QuickBooks Online
7.9
Standard reports
QuickBooks Desktop Premier
7.6
QuickBooks Online
8.4
Custom reports
QuickBooks Desktop Premier
6.6
QuickBooks Online
7.8

General Ledger and Configurable Accounting

QuickBooks Desktop Premier
8.3
QuickBooks Online
7.5
Accounts payable
QuickBooks Desktop Premier
8.5
QuickBooks Online
8.5
Accounts receivable
QuickBooks Desktop Premier
8.5
QuickBooks Online
8.6
Cash management
QuickBooks Desktop Premier
8.9
QuickBooks Online
7.6
Bank reconciliation
QuickBooks Desktop Premier
9.9
QuickBooks Online
8.5
Expense management
QuickBooks Desktop Premier
8.7
QuickBooks Online
8.0
Time tracking
QuickBooks Desktop Premier
7.4
QuickBooks Online
6.1
Fixed asset management
QuickBooks Desktop Premier
8.1
QuickBooks Online
6.9
Multi-currency support
QuickBooks Desktop Premier
9.0
QuickBooks Online
6.8
Multi-division support
QuickBooks Desktop Premier
8.8
QuickBooks Online
7.5
Regulations compliance
QuickBooks Desktop Premier
5.9
QuickBooks Online
7.6
Electronic tax filing
QuickBooks Desktop Premier
9.6
QuickBooks Online
7.6
Self-service portal
QuickBooks Desktop Premier
8.2
QuickBooks Online
7.3
Global Financial Support
QuickBooks Desktop Premier
9.0
QuickBooks Online
5.7
Primary and Secondary Ledgers
QuickBooks Desktop Premier
8.0
QuickBooks Online
7.3
Intercompany Accounting
QuickBooks Desktop Premier
9.0
QuickBooks Online
7.3
Localizations
QuickBooks Desktop Premier
5.0
QuickBooks Online
8.7
Journals and Reconciliations
QuickBooks Desktop Premier
9.4
QuickBooks Online
7.9
Enterprise Accounting
QuickBooks Desktop Premier
9.0
QuickBooks Online
8.2
Configurable Accounting
QuickBooks Desktop Premier
7.1
QuickBooks Online
7.3
Centralized Rules Framework
QuickBooks Desktop Premier
9.9
QuickBooks Online
7.7
Standardized Processes
QuickBooks Desktop Premier
6.0
QuickBooks Online
6.8

Inventory Management

QuickBooks Desktop Premier
3.9
QuickBooks Online
7.4
Inventory tracking
QuickBooks Desktop Premier
4.9
QuickBooks Online
7.2
Automatic reordering
QuickBooks Desktop Premier
1.4
QuickBooks Online
7.5
Location management
QuickBooks Desktop Premier
8.0
QuickBooks Online
6.8
Manufacturing module
QuickBooks Desktop Premier
1.3
QuickBooks Online
8.0

Order Management

QuickBooks Desktop Premier
7.4
QuickBooks Online
7.4
Pricing
QuickBooks Desktop Premier
9.6
QuickBooks Online
7.9
Order entry
QuickBooks Desktop Premier
9.8
QuickBooks Online
8.1
Credit card processing
QuickBooks Desktop Premier
9.0
QuickBooks Online
8.0
Cost of goods sold
QuickBooks Desktop Premier
7.5
QuickBooks Online
7.5
Order Orchestration
QuickBooks Desktop Premier
9.8
QuickBooks Online
7.3
End-to-end order visibility
QuickBooks Desktop Premier
1.3
QuickBooks Online
7.1
Order exception Resolution
QuickBooks Desktop Premier
5.0
QuickBooks Online
6.3

Pros

QuickBooks Desktop Premier

  • The program is easy to learn and use. We can train our clients' personnel how to use the program with out difficulty.
  • It is easy for clients to generate bills and manage accounts receivable.
  • It is easy to manage accounts payable and allows clients to pay their bills electronically.
  • Transactions can be imported electronically for credit card and banking transactions.
  • It is easy to reconcile bank and credit card accounts.
  • We can import data generated by QuickBooks into our tax and accounting software.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
  • It enables me to do [an] organizational budget as well as a budget for each specific program
  • It enables the accountant and the auditor access at any time for transparency
Roxanne Jacobs | TrustRadius Reviewer

Cons

QuickBooks Desktop Premier

  • I would like to be able to choose how i want to view accounts receivable aging. I would like some flexibility to sort and choose how to present the data.
  • For a seasoned accountant, I would like to see some of the restrictive controls that are in place for novices to be able to be relaxed so that I can easily make some entries and adjust some balances that ordinarily a regular user would not be able to do.
  • I would like to see an easy way to clear old outstanding checks that need to be reversed without affecting prior balances/history.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
  • Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
  • The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Charles Fashana, MBA | TrustRadius Reviewer

Likelihood to Renew

QuickBooks Desktop Premier

QuickBooks Desktop Premier 1.3
Based on 12 answers
Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.
Tracie Jones | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

QuickBooks Desktop Premier

QuickBooks Desktop Premier 8.2
Based on 13 answers
QuickBooks is an amazing tool that provides all of the necessary features needed to run the finances of a company. I would like for QuickBooks to provide better resources for training. There are many features that go unused because of lack of knowledge. Procore offers chatting and calls on their platform and they make it easy and accessible to get answers and solutions.
Phillip Li | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.4
Based on 64 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Michelle Jones | TrustRadius Reviewer

Reliability and Availability

QuickBooks Desktop Premier

QuickBooks Desktop Premier 9.1
Based on 10 answers
This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!
Silvia Evans | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.
Anonymous | TrustRadius Reviewer

Performance

QuickBooks Desktop Premier

QuickBooks Desktop Premier 5.7
Based on 8 answers
It takes forever to load.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

QuickBooks Desktop Premier

QuickBooks Desktop Premier 6.2
Based on 18 answers
This is an awesome product and the support team is very knowledgeable. The product is mature, so there are not a lot of bugs and the support team really solves problems quickly. Usually it is a user error issue, but the support desk helps me out. I love the fact that it is US based support.
Silvia Evans | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.3
Based on 61 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.
Anonymous | TrustRadius Reviewer

Implementation Rating

QuickBooks Desktop Premier

QuickBooks Desktop Premier 7.2
Based on 14 answers
It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
Cristine Delos Santos | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Alternatives Considered

QuickBooks Desktop Premier

QuickBooks Premier handles most of my business functions efficiently in one package. It is not my "everything." I use Replicon for time rather than QuickBooks. I don't want my WIP data interfering with my accounting. I use PaySimple for it's web interface and back office processing. I don't have security issues since I don't have any credit card data in my possession. With today's identity theft environment, I have to protect myself as much as I can. Not having credit card data in my accounting software lets me sleep much better at night. Quicken will do basic accounting but does not have all the double entry accounting systems contained in QuickBooks. QuickBooks Online does much of the basic business functions but I don't like the pricing structure. As a professional accountant, that is very important to me. Bill.com provided a good service but the ability of QuickBooks to add bills and receipts to transactions makes it redundant.
Andrea Campbell, CPA,CITP | TrustRadius Reviewer

QuickBooks Online

I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Lukas Sundahl, MBA | TrustRadius Reviewer

Scalability

QuickBooks Desktop Premier

QuickBooks Desktop Premier 6.2
Based on 4 answers
They're getting better. Still room for improvement.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Adrienne Gould-Choquette, P.E. | TrustRadius Reviewer

Return on Investment

QuickBooks Desktop Premier

  • Since our financials are kept very up to date, it helps us compare our financial results to prior years and it is used for our internal goal setting.
  • Due to the accountant copy function, we are able to provide better service since our clients are not waiting on us to fix historical data. They can continue their operations uninterrupted.
  • The import feature certainly speeds up the process of accounting for our payroll. As previously mentioned, it takes about a minute to do our entries for payroll and check them.
John Coleman | TrustRadius Reviewer

QuickBooks Online

  • Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
  • QuickBooks Online supports all the key functions of our company's accounting team.
  • QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Serguei Bykov | TrustRadius Reviewer

Pricing Details

QuickBooks Desktop Premier

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

QuickBooks Desktop Premier Editions & Modules

Additional Pricing Details

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

QuickBooks Online Editions & Modules

Edition
Simple Start$251
Plus$751
Advanced$1501
Self-Employed$151
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

QuickBooks Desktop Premier
7.1
QuickBooks Online
8.0

Likelihood to Renew

QuickBooks Desktop Premier
1.3
QuickBooks Online
10.0

Usability

QuickBooks Desktop Premier
8.2
QuickBooks Online
8.4

Reliability and Availability

QuickBooks Desktop Premier
9.1
QuickBooks Online
10.0

Performance

QuickBooks Desktop Premier
5.7
QuickBooks Online
10.0

Support Rating

QuickBooks Desktop Premier
6.2
QuickBooks Online
7.3

Online Training

QuickBooks Desktop Premier
1.0
QuickBooks Online

Implementation Rating

QuickBooks Desktop Premier
7.2
QuickBooks Online
10.0

Scalability

QuickBooks Desktop Premier
6.2
QuickBooks Online
10.0

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