What users are saying about
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Top Rated
833 Ratings
281 Ratings
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Score 8.1 out of 100

QuickBooks Online

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Top Rated
833 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

QuickBooks Desktop Premier

QuickBooks Premier is not well suited to manufacturing industries, as it cannot handle the complicated inventory requirements of raw materials, work in process, and finished goods. Retailers and Wholesalers can use QuickBooks Premier as long as they have an add-on inventory tracking program or Point of Sale system that integrates with QuickBooks. Likewise, restaurants would need specialized restaurant software that integrates with QuickBooks Premier. Non-profits can use QuickBooks Premier non-profit edition, but if they use fund accounting, it will require some complicated work-arounds. QuickBooks Premier is well-suited to most construction trades, personal and professional services providers, small retailers, and rental property owners.
Anonymous | TrustRadius Reviewer

QuickBooks Online

Quickbooks Online is super well suited for small business owners who are on the go and need access to their bookkeeping across multiple devices. You can leave the desktop and carry your books in your pocket for billing, invoicing, expensing, payroll any time, anywhere. I know there are time tracking plugins as well as other integrations that allow for your staff to submit reports directly to the software which is a brilliant addition.
Joel McAfee | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

QuickBooks Desktop Premier
9.0
QuickBooks Online
7.5
Pay calculation
QuickBooks Desktop Premier
8.6
QuickBooks Online
8.1
Benefit plan administration
QuickBooks Desktop Premier
10.0
QuickBooks Online
6.8
Direct deposit files
QuickBooks Desktop Premier
7.9
QuickBooks Online
6.6
Salary revision and increment management
QuickBooks Desktop Premier
9.8
QuickBooks Online
7.6
Reimbursement management
QuickBooks Desktop Premier
8.5
QuickBooks Online
8.5

Customization

QuickBooks Desktop Premier
2.4
QuickBooks Online
7.6
API for custom integration
QuickBooks Desktop Premier
2.4
QuickBooks Online
8.0
Plug-ins
QuickBooks Desktop Premier
2.4
QuickBooks Online
7.2

Security

QuickBooks Desktop Premier
6.7
QuickBooks Online
8.7
Single sign-on capability
QuickBooks Desktop Premier
5.7
QuickBooks Online
8.7
Role-based user permissions
QuickBooks Desktop Premier
7.8
QuickBooks Online
8.6

Reporting & Analytics

QuickBooks Desktop Premier
8.1
QuickBooks Online
8.1
Dashboards
QuickBooks Desktop Premier
8.3
QuickBooks Online
8.1
Standard reports
QuickBooks Desktop Premier
8.3
QuickBooks Online
8.2
Custom reports
QuickBooks Desktop Premier
7.8
QuickBooks Online
8.0

General Ledger and Configurable Accounting

QuickBooks Desktop Premier
8.0
QuickBooks Online
7.5
Accounts payable
QuickBooks Desktop Premier
8.7
QuickBooks Online
8.2
Accounts receivable
QuickBooks Desktop Premier
8.9
QuickBooks Online
8.5
Cash management
QuickBooks Desktop Premier
8.1
QuickBooks Online
8.1
Bank reconciliation
QuickBooks Desktop Premier
8.6
QuickBooks Online
8.2
Expense management
QuickBooks Desktop Premier
8.7
QuickBooks Online
8.1
Time tracking
QuickBooks Desktop Premier
6.7
QuickBooks Online
5.6
Fixed asset management
QuickBooks Desktop Premier
8.1
QuickBooks Online
6.4
Multi-currency support
QuickBooks Desktop Premier
9.0
QuickBooks Online
4.3
Multi-division support
QuickBooks Desktop Premier
8.1
QuickBooks Online
7.8
Regulations compliance
QuickBooks Desktop Premier
8.0
QuickBooks Online
6.9
Electronic tax filing
QuickBooks Desktop Premier
7.8
QuickBooks Online
8.9
Self-service portal
QuickBooks Desktop Premier
8.6
QuickBooks Online
8.2
Global Financial Support
QuickBooks Desktop Premier
9.0
QuickBooks Online
6.8
Primary and Secondary Ledgers
QuickBooks Desktop Premier
1.6
QuickBooks Online
7.2
Intercompany Accounting
QuickBooks Desktop Premier
9.0
QuickBooks Online
7.6
Localizations
QuickBooks Desktop Premier
5.0
QuickBooks Online
8.5
Journals and Reconciliations
QuickBooks Desktop Premier
8.2
QuickBooks Online
7.8
Enterprise Accounting
QuickBooks Desktop Premier
10.0
QuickBooks Online
8.3
Configurable Accounting
QuickBooks Desktop Premier
6.9
QuickBooks Online
7.0
Centralized Rules Framework
QuickBooks Desktop Premier
9.9
QuickBooks Online
8.0
Standardized Processes
QuickBooks Desktop Premier
8.4
QuickBooks Online
8.0

Inventory Management

QuickBooks Desktop Premier
7.2
QuickBooks Online
7.2
Inventory tracking
QuickBooks Desktop Premier
5.4
QuickBooks Online
7.7
Automatic reordering
QuickBooks Desktop Premier
8.0
QuickBooks Online
8.4
Location management
QuickBooks Desktop Premier
8.0
QuickBooks Online
7.8
Manufacturing module
QuickBooks Desktop Premier
7.3
QuickBooks Online
5.1

Order Management

QuickBooks Desktop Premier
7.2
QuickBooks Online
7.8
Pricing
QuickBooks Desktop Premier
6.6
QuickBooks Online
8.2
Order entry
QuickBooks Desktop Premier
8.5
QuickBooks Online
8.7
Credit card processing
QuickBooks Desktop Premier
9.1
QuickBooks Online
7.8
Cost of goods sold
QuickBooks Desktop Premier
8.4
QuickBooks Online
8.0
Order Orchestration
QuickBooks Desktop Premier
7.0
QuickBooks Online
7.6
End-to-end order visibility
QuickBooks Desktop Premier
6.0
QuickBooks Online
8.5
Order exception Resolution
QuickBooks Desktop Premier
5.0
QuickBooks Online
6.1

Pros

QuickBooks Desktop Premier

  • The program is easy to learn and use. We can train our clients' personnel how to use the program with out difficulty.
  • It is easy for clients to generate bills and manage accounts receivable.
  • It is easy to manage accounts payable and allows clients to pay their bills electronically.
  • Transactions can be imported electronically for credit card and banking transactions.
  • It is easy to reconcile bank and credit card accounts.
  • We can import data generated by QuickBooks into our tax and accounting software.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
  • There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
  • We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
Jennifer Walschap | TrustRadius Reviewer

Cons

QuickBooks Desktop Premier

  • I would like to be able to choose how i want to view accounts receivable aging. I would like some flexibility to sort and choose how to present the data.
  • For a seasoned accountant, I would like to see some of the restrictive controls that are in place for novices to be able to be relaxed so that I can easily make some entries and adjust some balances that ordinarily a regular user would not be able to do.
  • I would like to see an easy way to clear old outstanding checks that need to be reversed without affecting prior balances/history.
Anonymous | TrustRadius Reviewer

QuickBooks Online

  • Non-profit functionality for fundraising - I have to categorize accounts receivable as sales, and instead of being able to show collection of the sale and put the funds into our fundraising (income) account upon collection, I have to delete the sale and recategorize the expense as a fundraising
  • Reports could be more clearly labeled so I could find what I need better (e.g. being able to pull how much I paid a contractor by name).
  • Reconciliation of errors between bank and QuickBooks accounts - I make mistakes, I need to know there's an easy way to reset the account to zero our minor errors, but have not yet found the means to do so.
Dylan DeClerck | TrustRadius Reviewer

Likelihood to Renew

QuickBooks Desktop Premier

QuickBooks Desktop Premier 1.3
Based on 12 answers
Because we have been extremely happy with the product and our organization tends to be creatures of habit. We rarely leave a product that works this well for the latest and greatest. Typically we follow the "if it's not broken, don't fix it rule". While QB does make changes we typically just roll with it. If we do find something we don't like we work through it until we fully understand its functionality.
Tracie Jones | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 9.1
Based on 21 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

QuickBooks Desktop Premier

QuickBooks Desktop Premier 7.9
Based on 9 answers
Quickbooks is really easy to understand. You don't have to undergo a comprehensive training to be able to navigate through the accounting system modules.
Cristine Delos Santos | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.6
Based on 13 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht | TrustRadius Reviewer

Reliability and Availability

QuickBooks Desktop Premier

QuickBooks Desktop Premier 8.9
Based on 5 answers
This is very reliable software, the desktop version is fast. If there is a problem, it is most likely on your own hardware!
Silvia Evans | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton | TrustRadius Reviewer

Performance

QuickBooks Desktop Premier

QuickBooks Desktop Premier 5.7
Based on 4 answers
It takes forever to load.
Anonymous | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

QuickBooks Desktop Premier

QuickBooks Desktop Premier 7.4
Based on 7 answers
This is an awesome product and the support team is very knowledgeable. The product is mature, so there are not a lot of bugs and the support team really solves problems quickly. Usually it is a user error issue, but the support desk helps me out. I love the fact that it is US based support.
Silvia Evans | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 2.3
Based on 6 answers
Not that overally impressed with the support when having issues with the app or desktop version. I lost my patience and at times just gave up and tried another process outside of QuickBooks. This is definitely something QuickBooks needs to work on improving as this could lose them customers in the long run. The benefits at the moment outweigh any of the frustrations I face.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Implementation Rating

QuickBooks Desktop Premier

QuickBooks Desktop Premier 7.2
Based on 7 answers
It is important to do your research. There are tutorial videos online that could help new user of this accounting system. These tutorials are straightforward and easily understandable.
Cristine Delos Santos | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA | TrustRadius Reviewer

Alternatives Considered

QuickBooks Desktop Premier

QuickBooks Premier handles most of my business functions efficiently in one package. It is not my "everything." I use Replicon for time rather than QuickBooks. I don't want my WIP data interfering with my accounting. I use PaySimple for it's web interface and back office processing. I don't have security issues since I don't have any credit card data in my possession. With today's identity theft environment, I have to protect myself as much as I can. Not having credit card data in my accounting software lets me sleep much better at night. Quicken will do basic accounting but does not have all the double entry accounting systems contained in QuickBooks. QuickBooks Online does much of the basic business functions but I don't like the pricing structure. As a professional accountant, that is very important to me. Bill.com provided a good service but the ability of QuickBooks to add bills and receipts to transactions makes it redundant.
Andrea Campbell, CPA,CITP | TrustRadius Reviewer

QuickBooks Online

I have not used any other products similar to QuickBooks Online. I have used it ever since we started our business. I tried the desktop app at one point, however, it constantly would shut down, so I think online is more reliable because you can log in anywhere.
Chloe Tollefson | TrustRadius Reviewer

Scalability

QuickBooks Desktop Premier

QuickBooks Desktop Premier 6.2
Based on 4 answers
They're getting better. Still room for improvement.
Anonymous | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Return on Investment

QuickBooks Desktop Premier

  • Since our financials are kept very up to date, it helps us compare our financial results to prior years and it is used for our internal goal setting.
  • Due to the accountant copy function, we are able to provide better service since our clients are not waiting on us to fix historical data. They can continue their operations uninterrupted.
  • The import feature certainly speeds up the process of accounting for our payroll. As previously mentioned, it takes about a minute to do our entries for payroll and check them.
John Coleman | TrustRadius Reviewer

QuickBooks Online

  • QBO allowed us to integrate with our CPA quickly, absolute must to keep in compliance with tax laws.
  • Having our books organized in QBO is critical for commercial bank loan officers if you need financing.
  • We are able to manage bookkeeping and accounting needs with no staff dedicated to that function - those are tangible cost savings.
Sandeep Malhotra | TrustRadius Reviewer

Pricing Details

QuickBooks Desktop Premier

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

QuickBooks Desktop Premier
8.5
QuickBooks Online
7.8

Likelihood to Renew

QuickBooks Desktop Premier
1.3
QuickBooks Online
9.1

Usability

QuickBooks Desktop Premier
7.9
QuickBooks Online
5.6

Reliability and Availability

QuickBooks Desktop Premier
8.9
QuickBooks Online
5.6

Performance

QuickBooks Desktop Premier
5.7
QuickBooks Online
7.9

Support Rating

QuickBooks Desktop Premier
7.4
QuickBooks Online
2.3

Online Training

QuickBooks Desktop Premier
1.0
QuickBooks Online

Implementation Rating

QuickBooks Desktop Premier
7.2
QuickBooks Online
5.2

Scalability

QuickBooks Desktop Premier
6.2
QuickBooks Online

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