RemotePC vs. Zoho Assist

While at the office, I needed documents from my home PC. I was able to use the browser at the office to access my home PC, grab the document and download it. You can also browse the web from work via your home PC, if you know what I mean. Framerates are great, so it felt natural the whole time. Also the app works on Android without any issues

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.

Incentivized

• It installs well using common sense (which is not common)
• It is easy to use
• It is easy to setup unique encryption keys for maximum security for each system in your dashboard

Incentivized

• Zoho Assist has the diagnostic support remotely handled.
• Surveys are easily done with Zoho Assist.
• Functioning in all systems and devices.
• Recording of remote sessions.

Incentivized

• It would be good if the software can display the status of the remote computer, such as whether it is in an active session, in the login screen.
• No disable for RemotePC Host without knowing the password.

Incentivized

• Wake on LAN is very unreliable.
• Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
• Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
• File transfer clunky, slow and inconsistent.
• Clients often show offline when actually available and online.
• Copy/paste inconsistent (clipboard).
• Initially slow to connect to clients.

I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.

Incentivized

Even though there are tools that i have not used, the ones that I do are 100% effective and easy to use. so Why not?

Incentivized

Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.

Incentivized

As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it

Incentivized

Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget.

Incentivized

Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.

Incentivized

• Zero friction remote access on demand
• Very competitive priced
• Saving 2 hours travel time per session
• Saving 30 min reporting per session

Incentivized

• It's the most cost-effective service I've found with device control features, saving money.
• It's reliable whenever we need it.
• Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.

Incentivized