RingEX vs. Unify Office by RingCentral, from Atos

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingEX
Score 8.2 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Unify Office by RingCentral, from Atos
Score 7.7 out of 10
N/A
Unify Office is a cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS.
$16.99
per user per month
Pricing
RingEXUnify Office by RingCentral, from Atos
Editions & Modules
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Standard
€16.99
per user per month
Premium
€22.99
per user per month
Ultimate
€33.99
per user per month
Offerings
Pricing Offerings
RingEXUnify Office by RingCentral, from Atos
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
RingEXUnify Office by RingCentral, from Atos
Top Pros
Top Cons
Features
RingEXUnify Office by RingCentral, from Atos
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
RingEX
8.4
160 Ratings
5% above category average
Unify Office by RingCentral, from Atos
-
Ratings
Hosted PBX8.587 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.1118 Ratings00 Ratings
User templates8.2109 Ratings00 Ratings
Call reports8.3144 Ratings00 Ratings
Directory of employee names9.0143 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
RingEX
8.7
169 Ratings
4% above category average
Unify Office by RingCentral, from Atos
-
Ratings
Answering rules8.7154 Ratings00 Ratings
Call recording9.0143 Ratings00 Ratings
Call park8.6123 Ratings00 Ratings
Call screening8.3134 Ratings00 Ratings
Message alerts8.8159 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
RingEX
8.5
145 Ratings
6% above category average
Unify Office by RingCentral, from Atos
-
Ratings
Video conferencing8.2110 Ratings00 Ratings
Audio conferencing8.9125 Ratings00 Ratings
Video screen sharing8.280 Ratings00 Ratings
Instant messaging8.898 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
RingEX
9.0
146 Ratings
11% above category average
Unify Office by RingCentral, from Atos
-
Ratings
Mobile app for iOS9.0128 Ratings00 Ratings
Mobile app for Android9.1110 Ratings00 Ratings
Best Alternatives
RingEXUnify Office by RingCentral, from Atos
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
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User Ratings
RingEXUnify Office by RingCentral, from Atos
Likelihood to Recommend
8.2
(180 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.9
(15 ratings)
-
(0 ratings)
Usability
8.7
(11 ratings)
-
(0 ratings)
Availability
8.9
(110 ratings)
-
(0 ratings)
Performance
8.0
(2 ratings)
-
(0 ratings)
Support Rating
5.4
(28 ratings)
-
(0 ratings)
In-Person Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
7.9
(6 ratings)
-
(0 ratings)
Configurability
7.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(2 ratings)
-
(0 ratings)
Professional Services
1.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
4.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
RingEXUnify Office by RingCentral, from Atos
Likelihood to Recommend
RingCentral
A basic phone system with all of the "extras" makes a small business look much more significant. Their growth into AI features is fantastic and can be used to reduce the effort of call management dramatically. While pretty much like all of them, voicemail is easy to work with. You'd probably need an administrator to manage personnel changes in a larger environment.
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Atos
If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
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Pros
RingCentral
  • Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer.
  • Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well.
  • Mobile Client - the mobile app offers all of the same functionality as the desktop or web client.
  • Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning.
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Atos
  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
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Cons
RingCentral
  • Customer support is rudimentary. They should improve tier 1 customer support's ability to understand our needs rather than asking customers to reinstall the app
  • Revolving door of account managers, which causes loss of continuity in discussing opportunities
  • Analytics is not complete. Details about faxing and web meetings is missing.
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Atos
  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
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Likelihood to Renew
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Atos
No answers on this topic
Usability
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Atos
No answers on this topic
Reliability and Availability
RingCentral
We recently had nearly an entire day of downtime where the RIngCentral network was experiencing issues with incoming and outgoing calls. In the past year there have been more service related issues than ever before, which makes me wonder if RingCentral network is not robust enough to handle all the users
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Atos
No answers on this topic
Performance
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
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Atos
No answers on this topic
Support Rating
RingCentral
Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
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Atos
No answers on this topic
In-Person Training
RingCentral
I really didn't know all the capabilities
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Atos
No answers on this topic
Implementation Rating
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Atos
No answers on this topic
Alternatives Considered
RingCentral
There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage.
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Atos
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
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Contract Terms and Pricing Model
RingCentral
not to sign up for it or give them any money for a product that does not work
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Atos
No answers on this topic
Scalability
RingCentral
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
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Atos
No answers on this topic
Return on Investment
RingCentral
  • Enabling the team to streamline inbound and outbound calling strategy has increased productivity by at least 30%.
  • It improved internal collaboration by enabling the team to communicate effectively and clearly in real-time.
  • Improved level of professionalism that we could showcase to our clients, intangible benefit.
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Atos
  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
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ScreenShots

Unify Office by RingCentral, from Atos Screenshots

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