What users are saying about

SAP Sales Cloud vs Zendesk Sell Formerly Base CRM

SAP Sales Cloud
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
68 Ratings
Zendesk Sell
63 Ratings

SAP Sales Cloud

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
68 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Based on 68 reviews and ratings

Zendesk Sell

63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Based on 63 reviews and ratings

Feature Set Ratings

  • SAP Sales Cloud ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
  • Zendesk Sell ranks higher in 3 feature sets: Customer Service & Support, Security, Platform

Sales Force Automation

7.2

SAP Sales Cloud

72%
5.8

Zendesk Sell

58%
SAP Sales Cloud ranks higher in 9/9 features
SAP Sales Cloud ranks higher in 9/9 features

Customer data management / contact management

7.9
79%
13 Ratings
7.5
75%
14 Ratings

Workflow management

7.0
70%
13 Ratings
6.7
67%
15 Ratings

Territory management

6.9
69%
13 Ratings
4.7
47%
8 Ratings

Opportunity management

7.6
76%
13 Ratings
5.7
57%
13 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
12 Ratings
6.0
60%
15 Ratings

Contract management

7.0
70%
12 Ratings
5.3
53%
10 Ratings

Quote & order management

7.5
75%
12 Ratings
3.8
38%
7 Ratings

Interaction tracking

7.0
70%
11 Ratings
6.7
67%
15 Ratings

Channel / partner relationship management

6.8
68%
11 Ratings
6.0
60%
11 Ratings

Customer Service & Support

7.0

SAP Sales Cloud

70%
8.5

Zendesk Sell

85%
Zendesk Sell ranks higher in 3/3 features
Zendesk Sell ranks higher in 3/3 features

Case management

7.5
75%
10 Ratings
8.5
85%
7 Ratings

Call center management

6.7
67%
10 Ratings
8.1
81%
8 Ratings

Help desk management

6.9
69%
10 Ratings
8.8
88%
11 Ratings

Marketing Automation

7.1

SAP Sales Cloud

71%
6.8

Zendesk Sell

68%
SAP Sales Cloud ranks higher in 1/2 features
SAP Sales Cloud ranks higher in 1/2 features

Lead management

7.5
75%
10 Ratings
6.3
63%
12 Ratings

Email marketing

6.7
67%
10 Ratings
7.4
74%
9 Ratings

CRM Project Management

7.8

SAP Sales Cloud

78%
5.2

Zendesk Sell

52%
SAP Sales Cloud ranks higher in 3/3 features
SAP Sales Cloud ranks higher in 3/3 features

Task management

7.7
77%
12 Ratings
7.3
73%
13 Ratings

Billing and invoicing management

7.7
77%
9 Ratings
1.0
10%
5 Ratings

Reporting

8.0
80%
10 Ratings
7.2
72%
13 Ratings

CRM Reporting & Analytics

6.8

SAP Sales Cloud

68%
6.6

Zendesk Sell

66%
SAP Sales Cloud ranks higher in 2/3 features
SAP Sales Cloud ranks higher in 2/3 features

Forecasting

6.5
65%
11 Ratings
5.2
52%
12 Ratings

Pipeline visualization

7.0
70%
11 Ratings
5.7
57%
14 Ratings

Customizable reports

6.9
69%
13 Ratings
8.9
89%
14 Ratings

Customization

7.3

SAP Sales Cloud

73%
3.6

Zendesk Sell

36%
SAP Sales Cloud ranks higher in 4/4 features
SAP Sales Cloud ranks higher in 4/4 features

Custom fields

7.4
74%
12 Ratings
5.6
56%
15 Ratings

Custom objects

7.1
71%
12 Ratings
4.7
47%
10 Ratings

Scripting environment

6.9
69%
12 Ratings
1.1
11%
6 Ratings

API for custom integration

7.8
78%
12 Ratings
3.1
31%
8 Ratings

Security

7.6

SAP Sales Cloud

76%
8.8

Zendesk Sell

88%
Zendesk Sell ranks higher in 2/2 features
Zendesk Sell ranks higher in 2/2 features

Single sign-on capability

7.8
78%
13 Ratings
8.5
85%
12 Ratings

Role-based user permissions

7.3
73%
13 Ratings
9.1
91%
11 Ratings

Social CRM

7.7

SAP Sales Cloud

77%
3.8

Zendesk Sell

38%
SAP Sales Cloud ranks higher in 2/2 features
SAP Sales Cloud ranks higher in 2/2 features

Social data

7.6
76%
9 Ratings
1.0
10%
4 Ratings

Social engagement

7.8
78%
9 Ratings
6.5
65%
5 Ratings

Integrations with 3rd-party Software

7.3

SAP Sales Cloud

73%
5.1

Zendesk Sell

51%
SAP Sales Cloud ranks higher in 1/2 features
SAP Sales Cloud ranks higher in 1/2 features

Marketing automation

7.1
71%
12 Ratings
9.3
93%
7 Ratings

Compensation management

7.5
75%
8 Ratings
1.0
10%
3 Ratings

Platform

5.9

SAP Sales Cloud

59%
8.2

Zendesk Sell

82%
Zendesk Sell ranks higher in 1/1 features
Zendesk Sell ranks higher in 1/1 features

Mobile access

5.9
59%
12 Ratings
8.2
82%
13 Ratings

Attribute Ratings

  • SAP Sales Cloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Zendesk Sell is rated higher in 2 areas: Usability, Support Rating
  • SAP Sales Cloud and Zendesk Sell are tied in 2 areas: Online Training, Implementation Rating

Likelihood to Recommend

8.9

SAP Sales Cloud

89%
18 Ratings
7.7

Zendesk Sell

77%
15 Ratings

Likelihood to Renew

5.0

SAP Sales Cloud

50%
1 Rating
3.0

Zendesk Sell

30%
1 Rating

Usability

5.8

SAP Sales Cloud

58%
4 Ratings
8.4

Zendesk Sell

84%
4 Ratings

Availability

8.0

SAP Sales Cloud

80%
2 Ratings

Zendesk Sell

N/A
0 Ratings

Performance

8.0

SAP Sales Cloud

80%
2 Ratings

Zendesk Sell

N/A
0 Ratings

Support Rating

6.1

SAP Sales Cloud

61%
9 Ratings
7.2

Zendesk Sell

72%
5 Ratings

Online Training

7.0

SAP Sales Cloud

70%
1 Rating
7.0

Zendesk Sell

70%
1 Rating

Implementation Rating

8.0

SAP Sales Cloud

80%
2 Ratings
8.0

Zendesk Sell

80%
2 Ratings

Product Scalability

7.9

SAP Sales Cloud

79%
10 Ratings

Zendesk Sell

N/A
0 Ratings

Likelihood to Recommend

SAP Sales Cloud

You always have to consider that this is a rather monolitic product. The Setup is overcomplicated and I dont think that it is well suited for smaller environments. We are able to integrate in basically any scenario but this also comes with a price. The ODATA Interface is not so well documented and basically you have to pay somebody every time you plan on changing something. SAP Support is basically useless because they always work to close a ticket and not to resolve it in the customers interest.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 18 answers on this topic

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 15 answers on this topic

Pros

SAP Sales Cloud

  • Real-time Analysis lets you analyze every piece of information in the system and visualize it in a contextualized business case to make faster and better decisions.
  • 360-Degree Customer View gives you a clear picture of the situation of the customer and how you as a sales rep are able to assist them individually.
  • Full mobile access allows the sales reps to work remotely from a tablet or smartphone - even if there is no mobile connection available.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 18 answers on this topic

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.

Read full review

bryan robison | TrustRadius Reviewer
bryan robison
View all 15 answers on this topic

Cons

SAP Sales Cloud

  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.

Read full review

Andy Salo | TrustRadius Reviewer
Andy Salo
View all 18 answers on this topic

Zendesk Sell

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.

Read full review

Leif Johnson | TrustRadius Reviewer
Leif Johnson
View all 15 answers on this topic

Pricing Details

SAP Sales Cloud

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

SAP Sales Cloud Editions & Modules

—
Additional Pricing Details
—

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$19 per seat/month billed annually

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details
—

Likelihood to Renew

SAP Sales Cloud

SAP Sales Cloud 5.0
Based on 1 answer
Unfortunately overall a weak ROI.

Read full review

Andy Salo | TrustRadius Reviewer
Andy Salo
View all 1 answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.

Read full review

Jeremy Doyle | TrustRadius Reviewer
Jeremy Doyle
View all 1 answers on this topic

Usability

SAP Sales Cloud

SAP Sales Cloud 5.8
Based on 4 answers
In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.

Read full review

Gauri Hiremath | TrustRadius Reviewer
Gauri Hiremath
View all 4 answers on this topic

Zendesk Sell

Zendesk Sell 8.4
Based on 4 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.

Read full review

Brittany Cooper | TrustRadius Reviewer
Brittany Cooper
View all 4 answers on this topic

Reliability and Availability

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.

Read full review

Andy Salo | TrustRadius Reviewer
Andy Salo
View all 2 answers on this topic

Zendesk Sell

No score
No answers yet
No answers on this topic

Support Rating

SAP Sales Cloud

SAP Sales Cloud 6.1
Based on 9 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 9 answers on this topic

Zendesk Sell

Zendesk Sell 7.2
Based on 5 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.

Read full review

Brittany Cooper | TrustRadius Reviewer
Brittany Cooper
View all 5 answers on this topic

Online Training

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 1 answer
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.

Read full review

Andy Salo | TrustRadius Reviewer
Andy Salo
View all 1 answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.

Read full review

Jeremy Doyle | TrustRadius Reviewer
Jeremy Doyle
View all 1 answers on this topic

Implementation Rating

SAP Sales Cloud

SAP Sales Cloud 8.0
Based on 2 answers
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.

Read full review

Andy Salo | TrustRadius Reviewer
Andy Salo
View all 2 answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.

Read full review

Jeremy Doyle | TrustRadius Reviewer
Jeremy Doyle
View all 2 answers on this topic

Alternatives Considered

SAP Sales Cloud

The reason for be a part of sap team is because of my client. I was working for SAP company so I got more exposure on sap sales cloud but if compare it with Salesforce CPQ I would say sap is quiet new and it will need more features as other cloud tool already has but major part is it is easy to understand.

Read full review

Sunny Sethi | TrustRadius Reviewer
Sunny Sethi
View all 18 answers on this topic

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.

Read full review

Matt Suozzo | TrustRadius Reviewer
Matt Suozzo
View all 15 answers on this topic

Scalability

SAP Sales Cloud

SAP Sales Cloud 7.9
Based on 10 answers
The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions.It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.

Read full review

Sandeep Pal | TrustRadius Reviewer
Sandeep Pal
View all 10 answers on this topic

Zendesk Sell

No score
No answers yet
No answers on this topic

Return on Investment

SAP Sales Cloud

  • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
  • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
  • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 18 answers on this topic

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.

Read full review

Matt Meinel | TrustRadius Reviewer
Matt Meinel
View all 15 answers on this topic

Add comparison