SAP Sales Cloud vs Zendesk Sell

Likelihood to Recommend

For:

Bigger sales team
Longer deal sizes
High volume of opportunities
Multiple stakeholders involved in decision making

Not for:

Smaller sales org with no proper CRM tool
Small deal cycles

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.

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Verified User

Manager in Information Technology

Higher Education Company, 1001-5000 employees

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Feature Rating Comparison

SAP Sales Cloud

Zendesk Sell

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

SAP Sales Cloud

Zendesk Sell

Case management

Call center management

Help desk management

SAP Sales Cloud

Zendesk Sell

Lead management

Email marketing

SAP Sales Cloud

Marketing automation

Compensation management

SAP Sales Cloud

Zendesk Sell

Mobile access

Pros

Capturing deal score
Submitting forecast
Updating next steps

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Verified User

Representative in Sales

Internet Company, 5001-10,000 employees

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My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.

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bryan robison

Director of Sales

GOA, IncPrinting, 1-10 employees

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Cons

Deal Scoring
Activity Tracking
Product Updates

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Benjamin Robertson

Manager Sales Operations

Celtra, Inc.Marketing and Advertising, 51-200 employees

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There was no ability to add prospects from a company domain or email to auto-fill any data.
You had to type in all of the data you gathered about that prospect.
The default only gave you two phone numbers for the company, too few.

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Leif Johnson

Senior Sales Engineer

Altos DigitalComputer Software, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Zendesk Sell 3.0

Based on 1 answer

We have moved on to a more robust option of CMS.

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Jeremy Doyle

Director, Special Accounts

Lake Industries CompanyConsumer Goods, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Zendesk Sell 8.3

Based on 5 answers

I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.

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Brittany Cooper

Manager, Customer Success

GoFanSports, 11-50 employees

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Support Rating

SAP Sales Cloud 7.0

Based on 4 answers

I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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Zendesk Sell 6.5

Based on 6 answers

Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.

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Brittany Cooper

Manager, Customer Success

GoFanSports, 11-50 employees

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Online Training

No score

No answers yet

No answers on this topic

Zendesk Sell 7.0

Based on 1 answer

This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.

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Jeremy Doyle

Director, Special Accounts

Lake Industries CompanyConsumer Goods, 1001-5000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zendesk Sell 8.0

Based on 2 answers

Simple, and straight forward.

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Jeremy Doyle

Director, Special Accounts

Lake Industries CompanyConsumer Goods, 1001-5000 employees

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Alternatives Considered

We did not compare DataHug with any other system so I cannot comment on this

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Richard Massey

Sales Effectiveness Manager

SHAPE AustraliaConstruction, 201-500 employees

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Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.

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Matt Suozzo

CEO

CarmalinkAccounting, 1-10 employees

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Return on Investment

Positive - forecasting deals

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Verified User

Representative in Sales

Internet Company, 5001-10,000 employees

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Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
This has led to us being able to follow up on many smaller deals that were falling through the cracks.

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Matt Meinel

SVP Sales, Business Development, and Solutions Architecture

Levyx, Inc.Financial Services, 11-50 employees

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Pricing Details

General

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Zendesk Sell Editions & Modules

Edition

Sell Team	$19.00¹
Sell Professional	$49.00¹
Sell Enterprise	$99.00¹
Sell Elite	$199.00¹
Reach prospecting enrichment add-on (requires a Sell Subscription)	$27.00²

per seat/month billed annually
Per User Per Month (billed annually)

Additional Pricing Details

—

Rating Summary

SAP Sales Cloud

Zendesk Sell

SAP Sales Cloud

Zendesk Sell

SAP Sales Cloud

Zendesk Sell

SAP Sales Cloud

Zendesk Sell

SAP Sales Cloud

Zendesk Sell

SAP Sales Cloud

Zendesk Sell

Likelihood to Recommend

SAP Sales Cloud

Zendesk Sell

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

SAP Sales Cloud

Zendesk Sell

Cons

SAP Sales Cloud

Zendesk Sell

Likelihood to Renew

SAP Sales Cloud

Zendesk Sell

Usability

SAP Sales Cloud

Zendesk Sell

Support Rating

SAP Sales Cloud

Zendesk Sell

Online Training

SAP Sales Cloud

Zendesk Sell

Implementation Rating

SAP Sales Cloud

Zendesk Sell

Alternatives Considered

SAP Sales Cloud

Zendesk Sell

Return on Investment

SAP Sales Cloud

Zendesk Sell

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

SAP Sales Cloud Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Zendesk Sell Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison