What users are saying about
25 Ratings
56 Ratings
25 Ratings
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Score 8.9 out of 100
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Likelihood to Recommend

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP Sales Cloud
Zendesk Sell
5.4
Customer data management / contact management
SAP Sales Cloud
Zendesk Sell
7.2
Workflow management
SAP Sales Cloud
Zendesk Sell
6.2
Territory management
SAP Sales Cloud
Zendesk Sell
3.8
Opportunity management
SAP Sales Cloud
Zendesk Sell
5.2
Integration with email client (e.g., Outlook or Gmail)
SAP Sales Cloud
Zendesk Sell
6.4
Contract management
SAP Sales Cloud
Zendesk Sell
5.8
Quote & order management
SAP Sales Cloud
Zendesk Sell
4.2
Interaction tracking
SAP Sales Cloud
Zendesk Sell
6.3
Channel / partner relationship management
SAP Sales Cloud
Zendesk Sell
3.9

Customer Service & Support

SAP Sales Cloud
Zendesk Sell
4.5
Case management
SAP Sales Cloud
Zendesk Sell
4.2
Call center management
SAP Sales Cloud
Zendesk Sell
3.6
Help desk management
SAP Sales Cloud
Zendesk Sell
5.6

Marketing Automation

SAP Sales Cloud
Zendesk Sell
5.9
Lead management
SAP Sales Cloud
Zendesk Sell
6.0
Email marketing
SAP Sales Cloud
Zendesk Sell
5.9

CRM Project Management

SAP Sales Cloud
Zendesk Sell
5.9
Task management
SAP Sales Cloud
Zendesk Sell
6.5
Billing and invoicing management
SAP Sales Cloud
Zendesk Sell
5.4
Reporting
SAP Sales Cloud
Zendesk Sell
5.7

CRM Reporting & Analytics

SAP Sales Cloud
Zendesk Sell
5.3
Forecasting
SAP Sales Cloud
Zendesk Sell
4.1
Pipeline visualization
SAP Sales Cloud
Zendesk Sell
5.3
Customizable reports
SAP Sales Cloud
Zendesk Sell
6.5

Customization

SAP Sales Cloud
Zendesk Sell
5.6
Custom fields
SAP Sales Cloud
Zendesk Sell
5.9
Custom objects
SAP Sales Cloud
Zendesk Sell
5.2
Scripting environment
SAP Sales Cloud
Zendesk Sell
4.4
API for custom integration
SAP Sales Cloud
Zendesk Sell
6.8

Security

SAP Sales Cloud
Zendesk Sell
6.5
Single sign-on capability
SAP Sales Cloud
Zendesk Sell
5.7
Role-based user permissions
SAP Sales Cloud
Zendesk Sell
7.3

Social CRM

SAP Sales Cloud
Zendesk Sell
2.8
Social data
SAP Sales Cloud
Zendesk Sell
1.2
Social engagement
SAP Sales Cloud
Zendesk Sell
4.3

Integrations with 3rd-party Software

SAP Sales Cloud
Zendesk Sell
6.0
Marketing automation
SAP Sales Cloud
Zendesk Sell
7.1
Compensation management
SAP Sales Cloud
Zendesk Sell
4.8

Platform

SAP Sales Cloud
Zendesk Sell
7.3
Mobile access
SAP Sales Cloud
Zendesk Sell
7.3

Pros

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Zendesk Sell

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Leif Johnson | TrustRadius Reviewer

Likelihood to Renew

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.3
Based on 5 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Brittany Cooper | TrustRadius Reviewer

Support Rating

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 6.5
Based on 6 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Brittany Cooper | TrustRadius Reviewer

Online Training

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Sales Cloud Editions & Modules

Additional Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Sales Cloud
7.5
Zendesk Sell
6.2

Likelihood to Renew

SAP Sales Cloud
Zendesk Sell
3.0

Usability

SAP Sales Cloud
Zendesk Sell
8.3

Support Rating

SAP Sales Cloud
7.0
Zendesk Sell
6.5

Online Training

SAP Sales Cloud
Zendesk Sell
7.0

Implementation Rating

SAP Sales Cloud
Zendesk Sell
8.0

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