What users are saying about
SAP Sales Cloud
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68 Ratings
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Based on 68 reviews and ratings
63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 63 reviews and ratings
Feature Set Ratings
- SAP Sales Cloud ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
- Zendesk Sell ranks higher in 3 feature sets: Customer Service & Support, Security, Platform
Sales Force Automation
7.2
SAP Sales Cloud
72%
5.8
Zendesk Sell
58%
SAP Sales Cloud ranks higher in 9/9 features
SAP Sales Cloud ranks higher in 9/9 features
Customer data management / contact management
7.9
79%
13 Ratings
7.5
75%
14 Ratings
Workflow management
7.0
70%
13 Ratings
6.7
67%
15 Ratings
Territory management
6.9
69%
13 Ratings
4.7
47%
8 Ratings
Opportunity management
7.6
76%
13 Ratings
5.7
57%
13 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
12 Ratings
6.0
60%
15 Ratings
Contract management
7.0
70%
12 Ratings
5.3
53%
10 Ratings
Quote & order management
7.5
75%
12 Ratings
3.8
38%
7 Ratings
Interaction tracking
7.0
70%
11 Ratings
6.7
67%
15 Ratings
Channel / partner relationship management
6.8
68%
11 Ratings
6.0
60%
11 Ratings
Customer Service & Support
7.0
SAP Sales Cloud
70%
8.5
Zendesk Sell
85%
Zendesk Sell ranks higher in 3/3 features
Zendesk Sell ranks higher in 3/3 features
Case management
7.5
75%
10 Ratings
8.5
85%
7 Ratings
Call center management
6.7
67%
10 Ratings
8.1
81%
8 Ratings
Help desk management
6.9
69%
10 Ratings
8.8
88%
11 Ratings
Marketing Automation
7.1
SAP Sales Cloud
71%
6.8
Zendesk Sell
68%
SAP Sales Cloud ranks higher in 1/2 features
SAP Sales Cloud ranks higher in 1/2 features
Lead management
7.5
75%
10 Ratings
6.3
63%
12 Ratings
Email marketing
6.7
67%
10 Ratings
7.4
74%
9 Ratings
CRM Project Management
7.8
SAP Sales Cloud
78%
5.2
Zendesk Sell
52%
SAP Sales Cloud ranks higher in 3/3 features
SAP Sales Cloud ranks higher in 3/3 features
Task management
7.7
77%
12 Ratings
7.3
73%
13 Ratings
Billing and invoicing management
7.7
77%
9 Ratings
1.0
10%
5 Ratings
Reporting
8.0
80%
10 Ratings
7.2
72%
13 Ratings
CRM Reporting & Analytics
6.8
SAP Sales Cloud
68%
6.6
Zendesk Sell
66%
SAP Sales Cloud ranks higher in 2/3 features
SAP Sales Cloud ranks higher in 2/3 features
Forecasting
6.5
65%
11 Ratings
5.2
52%
12 Ratings
Pipeline visualization
7.0
70%
11 Ratings
5.7
57%
14 Ratings
Customizable reports
6.9
69%
13 Ratings
8.9
89%
14 Ratings
Customization
7.3
SAP Sales Cloud
73%
3.6
Zendesk Sell
36%
SAP Sales Cloud ranks higher in 4/4 features
SAP Sales Cloud ranks higher in 4/4 features
Custom fields
7.4
74%
12 Ratings
5.6
56%
15 Ratings
Custom objects
7.1
71%
12 Ratings
4.7
47%
10 Ratings
Scripting environment
6.9
69%
12 Ratings
1.1
11%
6 Ratings
API for custom integration
7.8
78%
12 Ratings
3.1
31%
8 Ratings
Security
7.6
SAP Sales Cloud
76%
8.8
Zendesk Sell
88%
Zendesk Sell ranks higher in 2/2 features
Zendesk Sell ranks higher in 2/2 features
Single sign-on capability
7.8
78%
13 Ratings
8.5
85%
12 Ratings
Role-based user permissions
7.3
73%
13 Ratings
9.1
91%
11 Ratings
Social CRM
7.7
SAP Sales Cloud
77%
3.8
Zendesk Sell
38%
SAP Sales Cloud ranks higher in 2/2 features
SAP Sales Cloud ranks higher in 2/2 features
Social data
7.6
76%
9 Ratings
1.0
10%
4 Ratings
Social engagement
7.8
78%
9 Ratings
6.5
65%
5 Ratings
Integrations with 3rd-party Software
7.3
SAP Sales Cloud
73%
5.1
Zendesk Sell
51%
SAP Sales Cloud ranks higher in 1/2 features
SAP Sales Cloud ranks higher in 1/2 features
Marketing automation
7.1
71%
12 Ratings
9.3
93%
7 Ratings
Compensation management
7.5
75%
8 Ratings
1.0
10%
3 Ratings
Platform
5.9
SAP Sales Cloud
59%
8.2
Zendesk Sell
82%
Zendesk Sell ranks higher in 1/1 features
Zendesk Sell ranks higher in 1/1 features
Mobile access
5.9
59%
12 Ratings
8.2
82%
13 Ratings
Attribute Ratings
- SAP Sales Cloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
- Zendesk Sell is rated higher in 2 areas: Usability, Support Rating
- SAP Sales Cloud and Zendesk Sell are tied in 2 areas: Online Training, Implementation Rating
Likelihood to Recommend
8.9
SAP Sales Cloud
89%
18 Ratings
7.7
Zendesk Sell
77%
15 Ratings
Likelihood to Renew
5.0
SAP Sales Cloud
50%
1 Rating
3.0
Zendesk Sell
30%
1 Rating
Usability
5.8
SAP Sales Cloud
58%
4 Ratings
8.4
Zendesk Sell
84%
4 Ratings
Availability
8.0
SAP Sales Cloud
80%
2 Ratings
Zendesk Sell
N/A
0 Ratings
Performance
8.0
SAP Sales Cloud
80%
2 Ratings
Zendesk Sell
N/A
0 Ratings
Support Rating
6.1
SAP Sales Cloud
61%
9 Ratings
7.2
Zendesk Sell
72%
5 Ratings
Online Training
7.0
SAP Sales Cloud
70%
1 Rating
7.0
Zendesk Sell
70%
1 Rating
Implementation Rating
8.0
SAP Sales Cloud
80%
2 Ratings
8.0
Zendesk Sell
80%
2 Ratings
Product Scalability
7.9
SAP Sales Cloud
79%
10 Ratings
Zendesk Sell
N/A
0 Ratings
Likelihood to Recommend
SAP Sales Cloud
You always have to consider that this is a rather monolitic product. The Setup is overcomplicated and I dont think that it is well suited for smaller environments. We are able to integrate in basically any scenario but this also comes with a price. The ODATA Interface is not so well documented and basically you have to pay somebody every time you plan on changing something. SAP Support is basically useless because they always work to close a ticket and not to resolve it in the customers interest.

Verified User
Project Manager in Information Technology
Marketing & Advertising Company, 501-1000 employeesZendesk Sell
Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.

Verified User
Manager in Information Technology
Higher Education Company, 1001-5000 employeesPros
SAP Sales Cloud
- Real-time Analysis lets you analyze every piece of information in the system and visualize it in a contextualized business case to make faster and better decisions.
- 360-Degree Customer View gives you a clear picture of the situation of the customer and how you as a sales rep are able to assist them individually.
- Full mobile access allows the sales reps to work remotely from a tablet or smartphone - even if there is no mobile connection available.

Verified User
Representative in Sales
Information Technology & Services Company, 201-500 employeesZendesk Sell
- My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
- The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
- Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
- I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
Director of Sales
GOA, IncPrinting, 1-10 employees
Cons
SAP Sales Cloud
- Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
- No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Zendesk Sell
- There was no ability to add prospects from a company domain or email to auto-fill any data.
- You had to type in all of the data you gathered about that prospect.
- The default only gave you two phone numbers for the company, too few.
Senior Sales Engineer
Altos DigitalComputer Software, 1-10 employees
Pricing Details
SAP Sales Cloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SAP Sales Cloud Editions & Modules
—
Additional Pricing Details
—Zendesk Sell
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$19 per seat/month billed annually
Zendesk Sell Editions & Modules
Edition
Sell Team | $19.001 |
---|---|
Sell Professional | $49.001 |
Sell Enterprise | $99.001 |
Sell Elite | $199.001 |
Reach prospecting enrichment add-on (requires a Sell Subscription) | $27.002 |
- per seat/month billed annually
- Per User Per Month (billed annually)
Additional Pricing Details
—Likelihood to Renew
SAP Sales Cloud
SAP Sales Cloud 5.0
Based on 1 answer
Unfortunately overall a weak ROI.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Zendesk Sell
Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Director, Special Accounts
Lake Industries CompanyConsumer Goods, 1001-5000 employees
Usability
SAP Sales Cloud
SAP Sales Cloud 5.8
Based on 4 answers
In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
Consultant
Experience CommerceMarketing & Advertising, 501-1000 employees
Zendesk Sell
Zendesk Sell 8.4
Based on 4 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Manager, Customer Success
GoFanSports, 11-50 employees
Reliability and Availability
SAP Sales Cloud
SAP Sales Cloud 8.0
Based on 2 answers
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Zendesk Sell
No score
No answers yet
No answers on this topic
Support Rating
SAP Sales Cloud
SAP Sales Cloud 6.1
Based on 9 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close

Verified User
Manager in Sales
Computer Software Company, 501-1000 employeesZendesk Sell
Zendesk Sell 7.2
Based on 5 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Manager, Customer Success
GoFanSports, 11-50 employees
Online Training
SAP Sales Cloud
SAP Sales Cloud 7.0
Based on 1 answer
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Zendesk Sell
Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Director, Special Accounts
Lake Industries CompanyConsumer Goods, 1001-5000 employees
Implementation Rating
SAP Sales Cloud
SAP Sales Cloud 8.0
Based on 2 answers
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Zendesk Sell
Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Director, Special Accounts
Lake Industries CompanyConsumer Goods, 1001-5000 employees
Alternatives Considered
SAP Sales Cloud
The reason for be a part of sap team is because of my client. I was working for SAP company so I got more exposure on sap sales cloud but if compare it with Salesforce CPQ I would say sap is quiet new and it will need more features as other cloud tool already has but major part is it is easy to understand.
Assistant Manager
DeloitteConsumer Electronics, 5001-10,000 employees
Zendesk Sell
Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
CEO
CarmalinkAccounting, 1-10 employees
Scalability
SAP Sales Cloud
SAP Sales Cloud 7.9
Based on 10 answers
The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions.It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
Associate Consultant
Infosys LtdInternet, 10,001+ employees
Zendesk Sell
No score
No answers yet
No answers on this topic
Return on Investment
SAP Sales Cloud
- Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
- Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
- Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.

Verified User
Consultant in Information Technology
Utilities Company, 10,001+ employeesZendesk Sell
- Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
- This has led to us being able to follow up on many smaller deals that were falling through the cracks.
SVP Sales, Business Development, and Solutions Architecture
Levyx, Inc.Financial Services, 11-50 employees