Skype (discontinued) vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skype (discontinued)
Score 7.0 out of 10
N/A
Skype (the personal edition or Skype free) was a web meeting, video conferencing, and VoIP software, now superseded by Microsoft Teams' free edition and unsupported from May 2025.
$2.99
per month
Zoom Phone
Score 8.7 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…
$10
per month per user
Pricing
Skype (discontinued)Zoom Phone
Editions & Modules
United States Subscription
$2.99
per month
North America Subscription
$6.99
per month
India Subscription
$7.99
per month
US & Canada Metered
$10
per month per user
US & Canada Unlimited
$15
per month per user
Global Select
$20
per month per user
Offerings
Pricing Offerings
Skype (discontinued)Zoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
More Pricing Information
Community Pulse
Skype (discontinued)Zoom Phone
Considered Both Products
Skype (discontinued)
Chose Skype (discontinued)
All of these other products have kept up with advancements in VoIP and communication technology and have expanded their portfolio of grouped services with their applications while Skype has been pretty stagnant
Chose Skype (discontinued)
Webex works well for big group meetings and is free. WebEx does not require purchasing and has many great features for presenting. Skype is more well known in other countries.
Zoom Phone
Chose Zoom Phone
Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster …
Features
Skype (discontinued)Zoom Phone
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Skype (discontinued)
7.2
138 Ratings
9% below category average
Zoom Phone
-
Ratings
High quality audio7.8135 Ratings00 Ratings
High quality video7.8133 Ratings00 Ratings
Low bandwidth requirements6.5130 Ratings00 Ratings
Mobile support6.6118 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Skype (discontinued)
6.6
119 Ratings
18% below category average
Zoom Phone
-
Ratings
Desktop sharing6.8118 Ratings00 Ratings
Whiteboards6.460 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Skype (discontinued)
6.6
118 Ratings
21% below category average
Zoom Phone
-
Ratings
Calendar integration6.585 Ratings00 Ratings
Meeting initiation7.2106 Ratings00 Ratings
Integrates with social media5.565 Ratings00 Ratings
Record meetings / events7.077 Ratings00 Ratings
Slideshows6.968 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Skype (discontinued)
6.4
111 Ratings
23% below category average
Zoom Phone
-
Ratings
Live chat6.8110 Ratings00 Ratings
Audience polling6.364 Ratings00 Ratings
Q&A6.262 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Skype (discontinued)
7.6
101 Ratings
5% below category average
Zoom Phone
-
Ratings
User authentication8.788 Ratings00 Ratings
Participant roles & permissions7.283 Ratings00 Ratings
Confidential attendee list7.060 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Skype (discontinued)
7.2
4 Ratings
5% below category average
Zoom Phone
9.6
22 Ratings
18% above category average
Video conferencing7.24 Ratings9.521 Ratings
Audio conferencing7.84 Ratings9.521 Ratings
Video screen sharing6.44 Ratings9.721 Ratings
Instant messaging7.64 Ratings9.718 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Skype (discontinued)
-
Ratings
Zoom Phone
9.4
43 Ratings
16% above category average
Hosted PBX00 Ratings9.820 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.526 Ratings
User templates00 Ratings9.317 Ratings
Call reports00 Ratings9.421 Ratings
Directory of employee names00 Ratings9.138 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Skype (discontinued)
-
Ratings
Zoom Phone
9.1
42 Ratings
8% above category average
Answering rules00 Ratings9.739 Ratings
Call recording00 Ratings9.840 Ratings
Call park00 Ratings9.732 Ratings
Call screening00 Ratings9.731 Ratings
Message alerts00 Ratings9.537 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Skype (discontinued)
-
Ratings
Zoom Phone
9.8
41 Ratings
20% above category average
Mobile app for iOS00 Ratings9.736 Ratings
Mobile app for Android00 Ratings9.827 Ratings
Best Alternatives
Skype (discontinued)Zoom Phone
Small Businesses
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.3 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
JioMeet
JioMeet
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
Webex Meetings
Webex Meetings
Score 8.5 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Skype (discontinued)Zoom Phone
Likelihood to Recommend
7.5
(140 ratings)
9.3
(46 ratings)
Likelihood to Renew
10.0
(5 ratings)
10.0
(1 ratings)
Usability
6.0
(4 ratings)
7.3
(2 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(42 ratings)
6.6
(4 ratings)
Implementation Rating
10.0
(3 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Skype (discontinued)Zoom Phone
Likelihood to Recommend
Discontinued Products
Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.
Read full review
Zoom
I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices
Read full review
Pros
Discontinued Products
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review
Zoom
  • Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript
  • Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards
  • Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar.
Read full review
Cons
Discontinued Products
  • Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
  • It is hard to figure out how to use emojis and upload images in the chat.
  • The background images do not fool anybody....it is clearly not your real background.
Read full review
Zoom
  • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
  • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
Read full review
Likelihood to Renew
Discontinued Products
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
Read full review
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
Read full review
Usability
Discontinued Products
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Read full review
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Read full review
Support Rating
Discontinued Products
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
Read full review
Zoom
I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
Read full review
Implementation Rating
Discontinued Products
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
Read full review
Zoom
No answers on this topic
Alternatives Considered
Discontinued Products
We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype. Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, affordable rate. Allowing our team to use their existing mobile or desktop devices without additional hardware for business office phone calls is important, and Skype makes that possible
Read full review
Zoom
The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work.
Read full review
Professional Services
Discontinued Products
The service provided is up to date, as discussed before buying.
Read full review
Zoom
No answers on this topic
Return on Investment
Discontinued Products
  • Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
  • Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
  • For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.
Read full review
Zoom
  • Calls actually come through, resulting in our users trusting our phone system again
  • Improved internal communication
  • Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
  • Voicemail is processed faster because it is translated to text
Read full review
ScreenShots

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel