Likelihood to Recommend Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
Read full review Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review Pros The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues. Video calls are pretty easy also, user friendly and a mostly stable connection with no issues. Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls. Read full review Transcribes voicemails. Great for those verbose folks that leave long voicemails. Loud and clear volume quality! Great in a busy office with lots of people talking. Easy to keep track of who has called me. Has Caller ID which is helpful. Read full review Cons This is really small, but I'd love to see the emoticons updated to emojis. Make calling free like some other communications app providers. Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you. Read full review Voicemail handling for queues and groups can't have their own shared voicemail box. They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD. Does not yet support texting. I wish they had built in text to speech to quickly build new greetings or phone tree options when needed. You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less. The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks. When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used. I'd love to be able to ask them questions to gather info for reps answering phones when appropriate. Read full review Likelihood to Renew I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
Read full review Integrated into our network. System wide access. Staff are comfortable with the product
Read full review Usability Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Read full review Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Read full review Support Rating I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
Read full review Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Read full review Implementation Rating It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
Read full review Alternatives Considered Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Read full review The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Read full review Professional Services The service provided is up to date, as discussed before buying.
Read full review Return on Investment Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall. Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals. The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism. Read full review We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time. The voicemail transcription feature helps with sharing messages to different departments. Overall, we're able to answer more calls and have fewer callers being sent to voicemail. Read full review ScreenShots