Skype vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skype
Score 7.4 out of 10
N/A
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.N/A
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).N/A
Pricing
SkypeZoom Phone
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SkypeZoom Phone
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SkypeZoom Phone
Considered Both Products
Skype
Chose Skype
Webex works well for big group meetings and is free. WebEx does not require purchasing and has many great features for presenting. Skype is more well known in other countries.
Zoom Phone
Chose Zoom Phone
Zoom Phone, much like the proper desktop application, is a significant improvement over Skype. While a lot of the clunky and bloated sluggishness over the desktop version of Skype is lessened on the mobile application, the amount of embedded advertising and lackluster …
Top Pros
Top Cons
Features
SkypeZoom Phone
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Skype
7.5
134 Ratings
6% below category average
Zoom Phone
-
Ratings
High quality audio7.9131 Ratings00 Ratings
High quality video7.8129 Ratings00 Ratings
Low bandwidth requirements6.5126 Ratings00 Ratings
Mobile support7.6114 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Skype
7.0
115 Ratings
13% below category average
Zoom Phone
-
Ratings
Desktop sharing7.4114 Ratings00 Ratings
Whiteboards6.557 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Skype
6.8
115 Ratings
19% below category average
Zoom Phone
-
Ratings
Calendar integration6.982 Ratings00 Ratings
Meeting initiation7.2103 Ratings00 Ratings
Integrates with social media6.262 Ratings00 Ratings
Record meetings / events7.174 Ratings00 Ratings
Slideshows6.666 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Skype
7.8
108 Ratings
8% below category average
Zoom Phone
-
Ratings
Live chat8.5107 Ratings00 Ratings
Audience polling7.462 Ratings00 Ratings
Q&A7.459 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Skype
7.4
97 Ratings
12% below category average
Zoom Phone
-
Ratings
User authentication7.184 Ratings00 Ratings
Participant roles & permissions7.380 Ratings00 Ratings
Confidential attendee list7.858 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Skype
-
Ratings
Zoom Phone
9.5
17 Ratings
15% above category average
Hosted PBX00 Ratings9.99 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.610 Ratings
User templates00 Ratings9.211 Ratings
Call reports00 Ratings9.214 Ratings
Directory of employee names00 Ratings9.315 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Skype
-
Ratings
Zoom Phone
9.5
18 Ratings
12% above category average
Answering rules00 Ratings10.015 Ratings
Call recording00 Ratings9.817 Ratings
Call park00 Ratings9.912 Ratings
Call screening00 Ratings9.714 Ratings
Message alerts00 Ratings9.714 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Skype
-
Ratings
Zoom Phone
9.7
15 Ratings
16% above category average
Video conferencing00 Ratings9.615 Ratings
Audio conferencing00 Ratings9.615 Ratings
Video screen sharing00 Ratings9.815 Ratings
Instant messaging00 Ratings9.612 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Skype
-
Ratings
Zoom Phone
10.0
17 Ratings
19% above category average
Mobile app for iOS00 Ratings10.016 Ratings
Mobile app for Android00 Ratings10.012 Ratings
Best Alternatives
SkypeZoom Phone
Small Businesses
ClickMeeting
ClickMeeting
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.3 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SkypeZoom Phone
Likelihood to Recommend
7.1
(136 ratings)
9.5
(19 ratings)
Likelihood to Renew
10.0
(5 ratings)
10.0
(1 ratings)
Usability
10.0
(3 ratings)
8.0
(1 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(42 ratings)
6.6
(4 ratings)
Implementation Rating
10.0
(3 ratings)
-
(0 ratings)
Configurability
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
SkypeZoom Phone
Likelihood to Recommend
Microsoft
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
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Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review
Pros
Microsoft
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review
Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review
Cons
Microsoft
  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
Microsoft
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
Read full review
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
Microsoft
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
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Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
Microsoft
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
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Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Implementation Rating
Microsoft
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
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Zoom
No answers on this topic
Alternatives Considered
Microsoft
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Read full review
Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Professional Services
Microsoft
The service provided is up to date, as discussed before buying.
Read full review
Zoom
No answers on this topic
Return on Investment
Microsoft
  • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
  • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
  • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Read full review
ScreenShots

Zoom Phone Screenshots

Screenshot of